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Unknown malware


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3 replies to this topic

#1 utopian.aura

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Posted 25 June 2012 - 06:23 AM

Hi Experts

I am running Windows 7 on a fairly new Acer machine (about a year or so old). However, I believe this is more to do with software than the age of the computer (unless I am wrong).

For the last 4 months, the speed of my browsers' opening, running and general browsing speed became slower and slower and has come to a grinding halt. So much so that it is extremely frustrating. It started with IE 9, and when I tried other browsers, it was the same issue, which led me to believe it is not a browser issue and has affected the computer. Firstly, I tried to ignore this and thought it is something playing up, but then things became unusable.

After searching for days on end about the solution, I finally hit the right answer. Someone (on reddit.com) was experiencing the same issue, and to test if it was malware, they tried to rename the browser executable file to anything other than the standard. I followed this test and tried to use the browser after it, and voila! it was perfect. The conclusion was that it was some sort of malware attacking and residing in all browsers, and to fix it, the following was recommended which I did:

1. Boot in safe mode
2. Run Rkill
3. Run TDSKiller
4. If no change, run RKill and run Combofix

Fortunately, Combofix did the trick. I changed the filenames to original and everything was hunky dory.

A month later, the issue started again, and this time, my tried and tested formula did not work: Combofix did not go past the initial warning stage and caused my video card to shut down or so I think (blank screen), forcing me to do a hard boot from the power. I tried it again several times only to meet with the same outcome.

Now, I cannot seem to find a solution and have hit a roadblock. I have run Malwarebytes Antimalware, but it does not show anything.

Can you kindly help as I dont know what else to do? Please dont recommend a reinstall of Windows as it would be a bigger pain.

Please help.

Cassandra.

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#2 boopme

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Posted 25 June 2012 - 10:14 AM

Hello Cassandra having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 utopian.aura

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Posted 24 November 2012 - 05:59 AM

Hi boopme..
I'm so sorry for returning so late but I was away. I posted again in August but again I went away.
I have posted a topic according to your instructions. Here it is:
http://www.bleepingcomputer.com/forums/topic476313.html

Thanks

#4 boopme

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Posted 24 November 2012 - 10:12 AM

No problem, as they are not so busy right now you should get an answer in a day or two.



Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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