My Dell Inspiron Laptop is having problems. I had a bad Rootkit on it, called Alureon. I was recommended to use Windows Defender Offline, using a CD. After a couple of hours of scanning, it removed two Alureon rootkits and 3 other viruses. So, I thought I was good to go. So, I restarted my computer, like it told me to, and now....
It will NOT startup. It will show the "Starting Windows" logo, then stop, flash the BSOD for a split second, then restarts, only to repeat the process.
When I do the startup repair, it won't do anything. I had it running for over an hour, and it wouldn't do anything.
It WILL NOT boot any other way. I cannot use any of the Safe modes. It'll do the same thing. after it loads my files, it BSOD for a split second and restarts.
However, when I boot it up again using WDO, it takes a couple of attempts, but it'll start up. Should I scan again?
Also, I managed to go into diagnostics (before startup) and it says nothing is wrong with my computer....
HELP! I have important documents on this computer....I CANNOT restore it to default. PLEASE TELL ME THERE IS ANOTHER WAY!!!!
I don't know if this is at all useful, but I managed to shut off the automatic restart after failure...And I actually got a glance at the BSOD.
It says under Technical Information:
*** STOP: 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000)
And i still cannot access Safe Mode, and it will not allow me to view the Technical Info for it's BSOD, but im sure it's probably the same info
Edited by bukitcho, 23 June 2012 - 11:01 PM.