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Possible Infection


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#1 cbondeson

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Posted 22 June 2012 - 04:48 AM

I have a non-tech friend whose windows 7 machine has started shutting down as soon as he signs in. I have used combofix previously but he cannot get windows up long enough to run it in normal node. I had him boot into safe mode and checked out msconfig and the registry to see if anything was hung out there. I had him look into the event viewer to determine that it was not a temperature thing (cpu too hot). There were no recent errors/warnings related to hardware/software in any of the logs. I don't have any other options other than running combofix in safemode but I understand that is possibly problematic. Please advise.

Thank you.

Edited by cbondeson, 22 June 2012 - 06:26 AM.


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#2 cbondeson

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Posted 23 June 2012 - 12:31 PM

I had him follow these instructions since it seemed similar but he reported only cookies being found. I am still waiting on whether to have him proceed with ComboFix in safemode.

#3 rotor123

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Posted 23 June 2012 - 05:01 PM

Short answer is no. Please go here and read
http://www.bleepingcomputer.com/forums/topic273628.html

ComboFix is an Anti-Malware tool used by advanced malware technicians
specifically trained in its use.

Please DO NOT USE COMBOFIX on your own without supervision!!!


It is also suggested not to use cleanup instructions from posts by other members. They may have the same symptoms from different causes.

More suggested reading. Instructions for posting advice in Am I Infected
http://www.bleepingcomputer.com/forums/topic250928.html

Regards
Roger

Edited by rotor123, 23 June 2012 - 05:10 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#4 cbondeson

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Posted 23 June 2012 - 08:46 PM

Understood. What do you suggest he do?

#5 cbondeson

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Posted 24 June 2012 - 06:46 AM

After running 6 scanners and not finding anything other than the ubiquitous cookies I endeavored to look at hardware issues. I went through clean boot, disabling all services other than Windows services and determined it was a hardware issue. Seems the OS thinks the battery is not changed and shutting down. The service did not write anything to the log indicating this. Another aspect of poorly written services in the Windows paradigm. Thanks for your efforts.

Edited by cbondeson, 24 June 2012 - 06:48 AM.





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