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blue screen of death, probable cause=anti-virus


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7 replies to this topic

#1 doggypeg

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Posted 20 June 2012 - 08:22 PM

I posted my bsod problem in the xp forum (http://www.bleepingcomputer.com/forums/topic454488.html/page__st__15)("blue screen/invalid process detach attempt") and tried several tests under the guidance of AustrAlien. He came to the tentative conclusion that malware was involved and sent me here. The dump reports indicated the problem was McAfee and then after removing McAfee, the problem was Microsoft Security Essentials. AustrAlien wanted me to mention a rootkit as a possible cause. Right now I'm running the computer without an antivirus program.
Any ideas?
Rob

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#2 Broni

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Posted 20 June 2012 - 09:13 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

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#3 doggypeg

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Posted 21 June 2012 - 12:23 AM

Broni--I can't find a way to attach the logs.Also, I didn't click on Fix after the Avast scan--should I have?
Rob

#4 Broni

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Posted 21 June 2012 - 05:12 PM

You have to paste all logs.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 doggypeg

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Posted 22 June 2012 - 10:31 PM

Ok--I thought it would be too long for a post.

MiniToolBox by Farbar Version: 09-06-2012
Ran by Rob (administrator) on 20-06-2012 at 22:29:37
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================


WARNING: Could not obtain host information from machine: [WIRELESS]. Some commands may not be available.
The specified module could not be found.



# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : WIRELESS

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : westell.com



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 00-1F-D0-81-11-50



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . : westell.com

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2

Physical Address. . . . . . . . . : 00-1F-D0-D4-16-DD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.39

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Wednesday, June 20, 2012 9:01:10 PM

Lease Expires . . . . . . . . . . : Thursday, June 21, 2012 9:01:10 PM

Server: dslrouter.westell.com
Address: 192.168.1.1

Name: google.com
Addresses: 173.194.43.2, 173.194.43.1, 173.194.43.7, 173.194.43.3
173.194.43.5, 173.194.43.4, 173.194.43.9, 173.194.43.8, 173.194.43.6
173.194.43.14, 173.194.43.0



Pinging google.com [173.194.43.0] with 32 bytes of data:



Reply from 173.194.43.0: bytes=32 time=51ms TTL=55

Reply from 173.194.43.0: bytes=32 time=33ms TTL=55



Ping statistics for 173.194.43.0:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 33ms, Maximum = 51ms, Average = 42ms

Server: dslrouter.westell.com
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70, 98.139.183.24, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=174ms TTL=56

Reply from 72.30.38.140: bytes=32 time=152ms TTL=56



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 152ms, Maximum = 174ms, Average = 163ms

Server: dslrouter.westell.com
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1f d0 81 11 50 ...... Realtek PCIe GBE Family Controller - Packet Scheduler Miniport
0x3 ...00 1f d0 d4 16 dd ...... Realtek PCIe GBE Family Controller #2 - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.39 20
23.67.244.16 255.255.255.255 192.168.1.1 192.168.1.39 20
23.67.244.19 255.255.255.255 192.168.1.1 192.168.1.39 20
23.67.244.26 255.255.255.255 192.168.1.1 192.168.1.39 20
23.67.244.50 255.255.255.255 192.168.1.1 192.168.1.39 20
23.67.244.58 255.255.255.255 192.168.1.1 192.168.1.39 20
23.67.244.73 255.255.255.255 192.168.1.1 192.168.1.39 20
64.145.87.8 255.255.255.255 192.168.1.1 192.168.1.39 20
65.54.51.253 255.255.255.255 192.168.1.1 192.168.1.39 20
68.67.159.211 255.255.255.255 192.168.1.1 192.168.1.39 20
68.67.159.216 255.255.255.255 192.168.1.1 192.168.1.39 20
69.55.48.139 255.255.255.255 192.168.1.1 192.168.1.39 20
72.36.210.254 255.255.255.255 192.168.1.1 192.168.1.39 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
165.254.40.226 255.255.255.255 192.168.1.1 192.168.1.39 20
184.50.244.46 255.255.255.255 192.168.1.1 192.168.1.39 20
192.168.1.0 255.255.255.0 192.168.1.39 192.168.1.39 20
192.168.1.39 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.39 192.168.1.39 20
204.154.110.79 255.255.255.255 192.168.1.1 192.168.1.39 20
204.154.111.33 255.255.255.255 192.168.1.1 192.168.1.39 20
205.210.187.244 255.255.255.255 192.168.1.1 192.168.1.39 20
224.0.0.0 240.0.0.0 192.168.1.39 192.168.1.39 20
255.255.255.255 255.255.255.255 192.168.1.39 2 1
255.255.255.255 255.255.255.255 192.168.1.39 192.168.1.39 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/20/2012 09:01:20 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/18/2012 05:04:09 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/18/2012 11:40:23 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/15/2012 08:19:51 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/15/2012 04:04:39 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (06/15/2012 04:04:15 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/14/2012 05:13:24 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/14/2012 05:09:00 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/12/2012 11:37:22 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.

Error: (06/12/2012 11:27:35 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.


System errors:
=============
Error: (06/18/2012 09:23:28 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070003: Security Update for Windows XP (KB2659262).

Error: (06/18/2012 01:59:58 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070003: Security Update for Windows XP (KB2659262).

Error: (06/15/2012 09:57:10 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070003: Security Update for Windows XP (KB2659262).

Error: (06/15/2012 06:34:47 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070003: Security Update for Windows XP (KB2659262).

Error: (06/14/2012 05:26:26 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070003: Security Update for Windows XP (KB2659262).

Error: (06/14/2012 05:15:00 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070003: Security Update for Windows XP (KB2659262).

Error: (06/14/2012 05:11:51 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/14/2012 05:08:52 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/12/2012 11:45:01 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/12/2012 11:37:30 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}


Microsoft Office Sessions:
=========================
Error: (06/20/2012 09:01:20 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/18/2012 05:04:09 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/18/2012 11:40:23 AM) (Source: WinMgmt)(User: )
Description:

Error: (06/15/2012 08:19:51 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/15/2012 04:04:39 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (06/15/2012 04:04:15 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/14/2012 05:13:24 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/14/2012 05:09:00 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/12/2012 11:37:22 PM) (Source: WinMgmt)(User: )
Description:

Error: (06/12/2012 11:27:35 PM) (Source: WinMgmt)(User: )
Description:


=========================== Installed Programs ============================

3D Frog Frenzy
7-zip v9.20 (Version: v9.20)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Reader 9.5.1 (Version: 9.5.1)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Age of Empires III - The WarChiefs (Version: 1.00.0000)
Age of Empires III (Version: 1.00.0000)
Age of Mythology Gold (Version: 1.0)
Apple Application Support (Version: 1.4.1)
Apple Software Update (Version: 2.1.1.116)
BFlix Toolbar (Version: 1.0.0.0)
Canon PhotoRecord (Version: 02.02.00013)
Canon PIXMA iP4000
Canon Utilities Easy-PhotoPrint
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink PhotoNow (Version: 1.1.6622)
CyberLink PowerDirector (Version: 8.0.3022)
EA Download Manager (Version: 5.0.0.203)
Easy-WebPrint
GameSpy Comrade (Version: 1.4.3.154)
Google Earth Plug-in (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.99)
Java Auto Updater (Version: 2.0.4.1)
Java™ 6 Update 25 (Version: 6.0.250)
Lead and Gold - Gangs of the Wild West
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
McAfee Virtual Technician (Version: 6.5.0.2101)
Medieval II Total War (Version: 1.03.000)
Medieval II Total War : Kingdoms : Americas (Version: 1.03.000)
Medieval II Total War : Kingdoms : Britannia (Version: 1.03.000)
Medieval II Total War : Kingdoms : Crusades (Version: 1.03.000)
Medieval II Total War : Kingdoms : Teutonic (Version: 1.03.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Office Small Business Edition 2003 (Version: 11.0.8173.0)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual J# .NET Redistributable Package 1.1 (Version: 1.1.4322)
Microsoft Visual Studio 2010 Shell (Isolated) - ENU (Version: 10.0.30319)
Minecraft Cracked
Miro (Version: 4.0.3)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML4 Parser (Version: 1.0.0)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA nView Desktop Manager (Version: 6.14.10.13527)
NVIDIA PhysX v8.05.26 (Version: 8.05.26)
Oblivion (Version: 1.00.0000)
PowerISO (Version: 4.9)
Primo (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
Razer DeathAdder™ Mouse (Version: 5.01)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.30.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.6167)
Runtime (Version: 1.00.0000)
Shadow Copy Client (Version: 5.2.01)
Sid Meier's Civilization 4 Gold (Version: 1.72)
Sid Meier's Civilization V SDK
SimCity™ Societies (Version: 1.0.0.0)
SmartSound Quicktracks Plugin (Version: 3.0.3.0)
Sony Picture Utility (Version: 4.2.00.15030)
SPORE™ (Version: 1.04.0000)
SPORE™ Galactic Adventures (Version: 1.00.0000)
StartNow Toolbar (Version: 2.3.0)
Steam (Version: 1.0.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC Player (Version: 1.14)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Cypress (CyUsb) USB
Windows Driver Package - Razer (HidUsb) HIDClass (02/02/2007 1.0.5.0) (Version: 02/02/2007 1.0.5.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0 (Version: 2)
WinZip 14.5 (Version: 14.5.9095)
Zoo Tycoon: Complete Collection

========================= Devices: ================================

Could not list devices.

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 2558.23 MB
Available physical RAM: 1734.26 MB
Total Pagefile: 4447.81 MB
Available Pagefile: 3834.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.69 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:596.16 GB) (Free:474.19 GB) NTFS
4 Drive e: (CIV4GOLD) (CDROM) (Total:0.64 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\WIRELESS

Administrator ASPNET Guest
HelpAssistant Jacob Kristin
Nathan Rob SUPPORT_388945a0


**** End of log ****


Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
McAfee Virtual Technician
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 25
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

Farbar Service Scanner Version: 19-06-2012 01
Ran by Rob (administrator) on 20-06-2012 at 22:27:13
Running from "C:\Documents and Settings\Rob\Local Settings\Temporary Internet Files\Content.IE5\W61E9L33"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of sharedaccess. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of sharedaccess. The value does not exist.
Unable to retrieve ServiceDll of sharedaccess. The value does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit


**** End of log ****


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.20.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Rob :: WIRELESS [limited]

6/20/2012 10:31:27 PM
mbam-log-2012-06-20 (22-31-27).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 309965
Time elapsed: 5 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 3
HKCR\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32| (Trojan.Zaccess) -> Bad: (\\.\globalroot\systemroot\Installer\{0f603b6b-37cc-9036-8372-93e3c8c29873}\n.) Good: (%systemroot%\system32\wbem\wbemess.dll) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\WINDOWS\Temp\8UUDGuw.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\hycgt.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\qrzfovwx.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\spega.exe (Trojan.Agent.P3Xgen) -> Quarantined and deleted successfully.

(end)


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-21 00:40:14
-----------------------------
00:40:14.156 OS Version: Windows 5.1.2600 Service Pack 3
00:40:14.156 Number of processors: 2 586 0x170A
00:40:14.156 ComputerName: WIRELESS UserName: Rob
00:40:15.609 Initialize success
00:43:10.234 AVAST engine defs: 12062001
00:49:25.312 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T1L0-1f
00:49:25.312 Disk 0 Vendor: Size: 0MB BusType: 0
00:49:25.312 Device \Driver\atapi -> DriverStartIo 89a6d0ae
00:49:25.328 Disk 0 MBR read successfully
00:49:25.328 Disk 0 MBR scan
00:49:25.375 Disk 0 unknown MBR code
00:49:25.375 Disk 0 MBR hidden
00:49:25.375 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 610469 MB offset 63
00:49:25.390 Disk 0 scanning C:\WINDOWS\system32\drivers
00:49:29.468 Service scanning
00:49:37.421 Modules scanning
00:49:40.500 Disk 0 trace - called modules:
00:49:40.500 ntkrnlpa.exe >>UNKNOWN [0x89a6ca2e]<<
00:49:40.500 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a91fab8]
00:49:40.515 \Driver\Disk[0x8a925a08] -> IRP_MJ_READ -> 0x89a6ca2e
00:49:41.781 AVAST engine scan C:\WINDOWS
00:49:53.406 AVAST engine scan C:\WINDOWS\system32
00:51:51.125 AVAST engine scan C:\WINDOWS\system32\drivers
00:52:05.203 AVAST engine scan C:\Documents and Settings\Rob
00:53:50.593 AVAST engine scan C:\Documents and Settings\All Users
00:54:17.484 Scan finished successfully
00:57:51.125 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Rob\Desktop\MBR.dat"
00:57:51.125 The log file has been saved successfully to "C:\Documents and Settings\Rob\Desktop\aswMBR.txt"


Here they are. Thaks Broni.
Rob



#6 Broni

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Posted 22 June 2012 - 10:35 PM

It looks like ZeroAccess rootkit is involved here.
That will require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#7 doggypeg

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Posted 24 June 2012 - 10:45 PM

I have sent the dds and gmer logs to the virus removal section.
Rob

#8 boopme

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Posted 24 June 2012 - 10:47 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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