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Windows Updates Will Download But Not Install


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32 replies to this topic

#1 rob2008

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Posted 20 June 2012 - 02:16 PM

For some reason the Windows/Microsoft Automatic Updating will download the updates, but will not install. I get the message the updates failed. If I go the update articles and download the updates manually one by one, things are fine. My system is a Compaq Deskpro running Windows XP Home Edition 2002 - Service Pack 3.

Any ideas?

Rob

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#2 hamluis

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Posted 20 June 2012 - 02:36 PM

Hmmm...I would (first) try Microsoft Fix it Center Online - http://fixitcenter.support.microsoft.com/Portal/GetStarted .

Louis

#3 rob2008

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Posted 20 June 2012 - 02:41 PM

I will give fix it center a try. The other weird thing is the updates for Microsoft Security Essentials run fine...

Stay tuned...

Rob

#4 rob2008

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Posted 20 June 2012 - 03:42 PM

Ran fix it. It said it fixed some problems. I rebooted the system. Tried to run the auto update. It downloads, but does not install. It just says some updates were not installed, which all of them.

#5 noknojon

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Posted 20 June 2012 - 04:24 PM

If I go the update articles and download the updates manually one by one, things are fine. It downloads, but does not install.

Hi rob -
Do you know how you have the settings for updates on your system configured ?
Also if you are notified in your tray that updades are available, you can install them one at a time.
I have mine set to "notify me if updates are available and let me download when I choose" as I prefer to see the updates first.

The "borked updates" from about 2 months ago was a good example of this reason. XP updates failed on many computers -
Open Updates, select Express and look at the items, then select (tick) only one or two at a time and then ensure these are installed first.
Check the left panel for "Failed items" and try to reinstall one at a time only.

Again this is not unusual if there are many updates, or updates not related to your system (I do not use M/S Office, so I reject those updates)

Regards -

#6 rob2008

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Posted 20 June 2012 - 05:10 PM

I have tried installing one at a time, but they still won't install.

I can just go to the KB article and download and install one at a time.. that works.. Just a bit of a pain...

Rob

Edited by rob2008, 20 June 2012 - 05:12 PM.


#7 noknojon

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Posted 20 June 2012 - 06:20 PM

This troubleshooter: "Automatically diagnose and fix common problems with Windows Update" may automatically fix your problem.
http://go.microsoft.com/?linkid=9767096

I am not sure if this relates to the FixIt left by hamluis, but it is the one that I found at "Microsoft Automatic Updating will not install"

Always worth a try -

#8 rob2008

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Posted 21 June 2012 - 12:10 PM

The link given was the Fixit Windows Update that I have previously ran. Still does not work...

#9 InadequateInfirmity

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Posted 21 June 2012 - 10:37 PM

Create a restore point the download the file in the link below unzip to your desktop right click and select merge reboot,then do the following.
http://www.dougknox.com/xp/fileassoc/msi_assoc.zip



Copy The content in the below block and paste it in notepad
---------------------------------------------------------------------------------------
net stop bits
net stop wuauserv
regsvr32 /u wuaueng.dll /s
del /f /s /q %windir%\SoftwareDistribution\*.*
del /f /s /q %windir%\windowsupdate.log
regsvr32 wuaueng.dll /s
net start bits
net start wuauserv
wuauclt.exe /resetauthorization /detectnow
-----------------------------------------------------------------------------------------

Save it to desktop as reinstall.cmd. Double click on reinstall.cmd to run it.

Reboot and check updates

#10 rob2008

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Posted 22 June 2012 - 12:08 PM

Ran everything. Picked two updates. They downloaded fine. It crapped out at the initializing stage of the installation.

R.

#11 rob2008

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Posted 22 June 2012 - 03:55 PM

Would it help to post the windows update log?

R.

#12 InadequateInfirmity

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Posted 23 June 2012 - 04:14 PM

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Edited by InadequateInfirmity, 23 June 2012 - 06:00 PM.


#13 InadequateInfirmity

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Posted 25 June 2012 - 08:43 PM

You still with us?

#14 rob2008

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Posted 27 June 2012 - 04:36 PM

Yes.... Been away... doing it now

#15 rob2008

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Posted 27 June 2012 - 04:39 PM

Here it is...

Farbar Service Scanner Version: 25-06-2012 01
Ran by Owner (administrator) on 27-06-2012 at 17:38:34
Running from "C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\Y42N3RQ0"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is set to Disabled. The default start type is Auto.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit


**** End of log ****




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