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BSOD: unexpected_kernel_mode_trap


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9 replies to this topic

#1 cj90

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Posted 20 June 2012 - 01:24 PM

can someone help me to figure it out... BSOD occured when i was playing game or surfing net.
thanks :lol:

==================================================
Dump File : 062112-13182-01.dmp
Crash Time : 6/21/2012 4:15:12 AM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff880`033dfb70
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+12818
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-13182-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,312
==================================================

==================================================
Dump File : 062112-12230-01.dmp
Crash Time : 6/21/2012 3:22:37 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`ffffffd5
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`04289d8b
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-12230-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,312
==================================================

==================================================
Dump File : 062112-13228-01.dmp
Crash Time : 6/21/2012 2:38:58 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`ffffff8b
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`04623d7e
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+103c44
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-13228-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,344
==================================================

==================================================
Dump File : 062112-13556-01.dmp
Crash Time : 6/21/2012 12:07:56 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02ed6154
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-13556-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,312
==================================================

Edited by cj90, 20 June 2012 - 03:17 PM.


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#2 hamluis

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Posted 20 June 2012 - 02:47 PM

Try uninstalling completely...the ATI drivers, then reinstalling same. The drivers may have become damaged and incapable of functioning properly.

Louis

#3 cj90

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Posted 20 June 2012 - 03:01 PM

opppss... one thing i had left out.. ignore that Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL because i was trying to run memtest from flash drive that time.. sorry for my bad english

#4 hamluis

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Posted 20 June 2012 - 04:45 PM

No problem, we'll ignore that for the moment.

Please do the following:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Louis

#5 cj90

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Posted 20 June 2012 - 10:26 PM

ok, here you go :wink:


==================================================
Dump File : 062112-11232-01.dmp
Crash Time : 6/21/2012 11:22:04 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000006
Parameter 2 : fffffa80`06e49050
Parameter 3 : 00000000`4f444648
Parameter 4 : 00000000`00000000
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+2d23d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-11232-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,272
==================================================

==================================================
Dump File : 062112-13182-01.dmp
Crash Time : 6/21/2012 4:15:12 AM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff880`033dfb70
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+12818
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-13182-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,312
==================================================

==================================================
Dump File : 062112-12230-01.dmp
Crash Time : 6/21/2012 3:22:37 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`ffffffd5
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`04289d8b
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-12230-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,312
==================================================

==================================================
Dump File : 062112-13228-01.dmp
Crash Time : 6/21/2012 2:38:58 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`ffffff8b
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`04623d7e
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+103c44
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-13228-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,344
==================================================

==================================================
Dump File : 062112-13556-01.dmp
Crash Time : 6/21/2012 12:07:56 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02ed6154
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-13556-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,312
==================================================

#6 noknojon

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Posted 20 June 2012 - 11:38 PM

This seems to be (mostly) caused by the ATI Radeon graphics driver system driver file.

To double check this, can you please try to complete these 2 following items > >

First - Publish a Snapshot using Speccy =<<Follow These Directions

Next - Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and Copy / Paste the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run (Desktop).

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please post both results back here - Thank You -



#7 cj90

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Posted 21 June 2012 - 12:15 AM

http://speccy.piriform.com/results/eTyUHXa4ueMcqkKbjci7xd7

-------------------------------------------------------------------------------------------------------------------------------------


MiniToolBox by Farbar Version: 09-06-2012
Ran by User (administrator) on 21-06-2012 at 13:09:50
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

TP-LINK Wireless USB Adapter = Wireless Network Connection 2 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TP-LINK Wireless USB Adapter #2
Physical Address. . . . . . . . . : 90-F6-52-11-8F-17
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bcd5:4916:5594:d062%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, June 21, 2012 11:22:10 AM
Lease Expires . . . . . . . . . . : Friday, June 22, 2012 11:22:10 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 244381266
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-6C-27-53-10-BF-48-72-35-BE
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:cf3:3208:3f57:fefa(Preferred)
Link-local IPv6 Address . . . . . : fe80::cf3:3208:3f57:fefa%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{BA150849-389B-41A9-ADD9-1E5EB63EF708}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2404:6800:800b::64
209.85.175.102
209.85.175.113
209.85.175.138
209.85.175.139
209.85.175.100
209.85.175.101


Pinging google.com [209.85.175.101] with 32 bytes of data:
Reply from 209.85.175.101: bytes=32 time=18ms TTL=56
Reply from 209.85.175.101: bytes=32 time=17ms TTL=56

Ping statistics for 209.85.175.101:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=272ms TTL=51
Reply from 98.139.183.24: bytes=32 time=297ms TTL=51

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 272ms, Maximum = 297ms, Average = 284ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...90 f6 52 11 8f 17 ......TP-LINK Wireless USB Adapter #2
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.5 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.5 286
192.168.1.5 255.255.255.255 On-link 192.168.1.5 286
192.168.1.255 255.255.255.255 On-link 192.168.1.5 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.5 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.5 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:cf3:3208:3f57:fefa/128
On-link
14 286 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::cf3:3208:3f57:fefa/128
On-link
14 286 fe80::bcd5:4916:5594:d062/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
14 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/21/2012 00:43:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: dota.exe, version: 0.0.0.0, time stamp: 0x4fb54a77
Faulting module name: client.dll, version: 0.0.0.0, time stamp: 0x4fe2742a
Exception code: 0x80000003
Fault offset: 0x00117034
Faulting process id: 0x760
Faulting application start time: 0xdota.exe0
Faulting application path: dota.exe1
Faulting module path: dota.exe2
Report Id: dota.exe3

Error: (06/21/2012 00:29:18 PM) (Source: Application Hang) (User: )
Description: The program dota.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 288

Start Time: 01cd4fe302c05ada

Termination Time: 44

Application Path: D:\Games\Steam\steamapps\common\dota 2 beta\dota.exe

Report Id:

Error: (06/21/2012 00:21:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: KwMusic.exe, version: 0.0.0.0, time stamp: 0x4fcf1013
Faulting module name: KwModLyric.dll_unloaded, version: 0.0.0.0, time stamp: 0x4fcf0fed
Exception code: 0xc0000005
Fault offset: 0x037e4c88
Faulting process id: 0x81c
Faulting application start time: 0xKwMusic.exe0
Faulting application path: KwMusic.exe1
Faulting module path: KwMusic.exe2
Report Id: KwMusic.exe3

Error: (06/21/2012 11:23:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/21/2012 04:57:21 AM) (Source: Application Error) (User: )
Description: Faulting application name: AUDIODG.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7abf9
Faulting module name: audioeng.dll, version: 6.1.7600.16385, time stamp: 0x4a5bde73
Exception code: 0xc0000005
Fault offset: 0x0000000000028e6d
Faulting process id: 0x318
Faulting application start time: 0xAUDIODG.EXE0
Faulting application path: AUDIODG.EXE1
Faulting module path: AUDIODG.EXE2
Report Id: AUDIODG.EXE3

Error: (06/21/2012 04:54:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: dwmcore.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c62d
Exception code: 0xc0000005
Fault offset: 0x000000000000e4a7
Faulting process id: 0x5d8
Faulting application start time: 0xDwm.exe0
Faulting application path: Dwm.exe1
Faulting module path: Dwm.exe2
Report Id: Dwm.exe3

Error: (06/21/2012 04:49:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/21/2012 04:16:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/21/2012 03:53:43 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/21/2012 03:24:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (06/21/2012 11:22:04 AM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000006, 0xfffffa8006e49050, 0x000000004f444648, 0x0000000000000000)C:\Windows\MEMORY.DMP062112-11232-01

Error: (06/21/2012 11:22:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:12:11 AM on ?6/?21/?2012 was unexpected.

Error: (06/21/2012 04:47:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:35:02 AM on ?6/?21/?2012 was unexpected.

Error: (06/21/2012 04:15:12 AM) (Source: BugCheck) (User: )
Description: 0x0000009c (0x0000000000000000, 0xfffff880033dfb70, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP062112-13182-01

Error: (06/21/2012 04:15:11 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:12:48 AM on ?6/?21/?2012 was unexpected.

Error: (06/21/2012 03:22:37 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffffffffffd5, 0x0000000000000001, 0xfffff88004289d8b, 0x0000000000000000)C:\Windows\MEMORY.DMP062112-12230-01

Error: (06/21/2012 03:22:35 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:21:17 AM on ?6/?21/?2012 was unexpected.

Error: (06/21/2012 02:59:25 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:54:47 AM on ?6/?21/?2012 was unexpected.

Error: (06/21/2012 02:38:58 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffffffffff8b, 0x0000000000000001, 0xfffff88004623d7e, 0x0000000000000000)C:\Windows\MEMORY.DMP062112-13228-01

Error: (06/21/2012 02:38:56 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:38:00 AM on ?6/?21/?2012 was unexpected.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX 64-bit (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.0.1.152)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AMD Accelerated Video Transcoding (Version: 2.00.0002)
AMD APP SDK Runtime (Version: 10.0.898.1)
AMD Catalyst Install Manager (Version: 3.0.868.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.70309.0018)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0309.43.976)
Catalyst Control Center Graphics Previews Common (Version: 2012.0309.43.976)
Catalyst Control Center InstallProxy (Version: 2012.0309.43.976)
Catalyst Control Center Localization All (Version: 2012.0309.43.976)
ccc-utility64 (Version: 2012.0309.43.976)
CCC Help Chinese Standard (Version: 2012.0309.0042.976)
CCC Help Chinese Traditional (Version: 2012.0309.0042.976)
CCC Help Czech (Version: 2012.0309.0042.976)
CCC Help Danish (Version: 2012.0309.0042.976)
CCC Help Dutch (Version: 2012.0309.0042.976)
CCC Help English (Version: 2012.0309.0042.976)
CCC Help Finnish (Version: 2012.0309.0042.976)
CCC Help French (Version: 2012.0309.0042.976)
CCC Help German (Version: 2012.0309.0042.976)
CCC Help Greek (Version: 2012.0309.0042.976)
CCC Help Hungarian (Version: 2012.0309.0042.976)
CCC Help Italian (Version: 2012.0309.0042.976)
CCC Help Japanese (Version: 2012.0309.0042.976)
CCC Help Korean (Version: 2012.0309.0042.976)
CCC Help Norwegian (Version: 2012.0309.0042.976)
CCC Help Polish (Version: 2012.0309.0042.976)
CCC Help Portuguese (Version: 2012.0309.0042.976)
CCC Help Russian (Version: 2012.0309.0042.976)
CCC Help Spanish (Version: 2012.0309.0042.976)
CCC Help Swedish (Version: 2012.0309.0042.976)
CCC Help Thai (Version: 2012.0309.0042.976)
CCC Help Turkish (Version: 2012.0309.0042.976)
Dota 2
Google Chrome (Version: 16.0.904.0)
Intel® Management Engine Components (Version: 8.0.2.1410)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.1.209)
Intel? Trusted Connect Service Client (Version: 1.23.605.1)
Intel? Watchdog Timer Driver (Intel? WDT)
K-Lite Codec Pack 8.1.0 (Full) (Version: 8.1.0)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
NirSoft BlueScreenView
Picasa 3 (Version: 3.8)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
Realtek Ethernet Controller Driver (Version: 7.49.927.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6543)
RealUpgrade 1.1 (Version: 1.1.0)
Steam (Version: 1.0.0.0)
SteelSeries Engine (Version: 2.3.1257.41368)
TP-LINK Wireless Client Utility (Version: 1.0.0.0)
WinRAR 4.10 beta 5 (64-bit) (Version: 4.10.5)
九阴真经 (Version: 0.35)
搜狗拼音输入法 6.2正式版 (Version: 6.2.0.7270)
酷我音乐 2012 (Version: 6.1.1.5)

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 8143.75 MB
Available physical RAM: 5344.36 MB
Total Pagefile: 16285.68 MB
Available Pagefile: 12691.63 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.42 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:146.62 GB) (Free:112.11 GB) NTFS
2 Drive d: () (Fixed) (Total:151.37 GB) (Free:117.8 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator Guest User

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

#8 noknojon

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Posted 21 June 2012 - 01:20 AM

Hi -
Just a few first quick observations - Have you ever installed an Antivirus, Firewall or any Anti Malware programs ?
Also there is no mention of Java being installed - These are 2 basic items that should show up - Did you edit the script ?
These items below sometimes will not translate as they seem to be in ?? Chinese script ?? Do you know what they are ??
九阴真经 (Version: 0.35)
搜狗拼音输入法 6.2正式版 (Version: 6.2.0.7270)
酷我音乐 2012 (Version: 6.1.1.5)

Would you have been active at these times 04:47:18 AM - 04:15:12 AM - 03:22:37 AM - 03:22:35 AM - 02:59:25 AM - 02:38:58 AM and 02:38:56 AM, or was the computer in Stand by, or Hibernate modes ?
Your version of Dota 2 was updated 1 or 2 days ago and caused problems here - Error: (06/21/2012 00:29:18 PM) (Source: Application Hang) (User: )
Description: The program dota.exe version 0.0.0.0 stopped interacting with Windows and was closed.
And also here - Error: (06/21/2012 00:43:49 PM) (Source: Application Error) (User: ) Description: Faulting application name: dota.exe, version: 0.0.0.0, time stamp: 0x4fb54a77
Faulting module name: client.dll, version: 0.0.0.0, time stamp: 0x4fe2742a
These can be seen in the first error reports -

Did you reinstall the Operating System about 2 days ago ?
Operating System
MS Windows 7 Ultimate 64-bit SP1
Installation Date: 14 June 2012, 16:00

Edited by noknojon, 21 June 2012 - 01:25 AM.


#9 cj90

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Posted 21 June 2012 - 02:38 AM

*Have you ever installed an Antivirus, Firewall or any Anti Malware programs ?
-no at all

*九阴真经 (Version: 0.35)
-one of my game

*搜狗拼音输入法 6.2正式版 (Version: 6.2.0.7270)
-chinese typing tool

*酷我音乐 2012 (Version: 6.1.1.5)
-music player

*Would you have been active at these times 04:47:18 AM - 04:15:12 AM - 03:22:37 AM - 03:22:35 AM - 02:59:25 AM -
- yes. i was infront my pc those time

*Did you reinstall the Operating System about 2 days ago ?
i just bought my pc on 14th june 2012.

any informations else i need to provide? thank you

#10 noknojon

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Posted 23 June 2012 - 11:39 PM

As a final reply -
Please take the computer back to where you purchased it on 14th june 2012.

The computer is under warranty and I will not touch it further -

Thank You -
EDIT - Sorry that I did not reply earlier, but I was not able to get access to a working computer -

Edited by noknojon, 23 June 2012 - 11:41 PM.





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