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Boot fix needed


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#1 annstruve

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Posted 20 June 2012 - 08:44 AM

Hi: You were recommended to me. I've been having trouble with windows booting. I have Windows XP Home Edition. Here is what I've tried.

Upon turning on the computer and hitting F12 (boot menu) because Windows won't load, and it goes to blue screen instead of booting up. It says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

UNMOUNTABLE_BOOT_VOLUME

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If the problem continues, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, Press F8 to select Advanced Startup Options, and then select safe mode.

Technical Information:

*** STOP: 0x000000ED (0x857619E0, 0xC0000006,0x00000000, 0x00000000 )

My options are actually to pick F12 the bootup menus. I choose the hard drive to boot from and it takes me to the Advanced Options Menu.
These are the options it gives me:

Safe mode
Safe mode with either network prompt or commands
Enable boot logging
enable VGA mode
last know good configuration
Directory services restore mode (windows domain controllers only)
Debugging mode
Disable auto restart on system failure
Start windows normally
Reboot
Return to Operating System Choice Menu

It doesn't have a repair your computer choice and any I choose takes me to the Operating System Menu where the only options are:

Recovery console
Do not select this (debugging enabled)
Microsoft Windows XP Home Edition.

It says to push F8 for advanced options (taking me back to the previous page) and underneath is my choice from the Advanced menu in blue.

I can only scroll between the 3 options in the operating system menu and then it tries to boot windows and just goes back to blue screen. This is a circular pattern.


I tried to boot it from a CD to recovery console downloaded at http://forums.whatthetech.com/index.php?showtopic=95574&view=findpost&p=487750.

When it came to the Recovery Console screen it has the command C:\>
It won't let me enter CD C:\Windows . I can't move the curser to the left to put in the CD part. HELP gets you to a list of word commands you can enter, like CHKDSK, FIXBOOT. etc. and none of these work. I get the error message:
STOP: C0000139 Entry point not found. The procedure entry point NtSerializedboot could not be located in the dynamic link library. ntdll.dll.

Do you have any suggestions on how to get it to reboot Windows? Is it a corrupted file system or hardware problem? Can you help me?
Thanks for responding.

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#2 hamluis

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Posted 20 June 2012 - 08:54 AM

<<I tried to boot it from a CD to recovery console downloaded at http://forums.whatthetech.com/index.php?showtopic=95574&view=findpost&p=487750.

When it came to the Recovery Console screen it has the command C:\>>>

Did you follow the directions for running the chkdsk /r command?

Louis

#3 annstruve

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Posted 20 June 2012 - 02:17 PM

Yes, if I entered chkdsk or chkdsk/r it just gave me the stop error message i posted. C:\>chkdsk was one of the commands it said i could enter. I tried it with the r and without it.
STOP: C0000139 Entry point not found. The procedure entry point NtSerializedboot could not be located in the dynamic link library. ntdll.dll.

#4 hamluis

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Posted 20 June 2012 - 02:41 PM

If you are in the Recovery Console...all you do is type 1 on the line for designating which Windows install you want to work on...hit Enter when prompted for the password...and then type chkdsk /r at the C: prompt which comes up. There must be a space after the k, before the /.

Louis

#5 noknojon

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Posted 20 June 2012 - 04:42 PM

if I entered chkdsk or chkdsk/r

Hi -
Please note there should be a space between the k and / then type r, click OK, and reboot your computer (as above from hamluis)
M/soft generally say to type chkdskC /r, as this specifies the C drive -

I prefer to do this from My Computer > right click C: > Properties > Tools > select Error Checking > tick both boxes > Reboot -
Just another way without entering any actual Run Box commands -

EDIT - "last know good configuration" is also an option you could try to select -

Edited by noknojon, 20 June 2012 - 05:52 PM.


#6 annstruve

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Posted 21 June 2012 - 09:59 AM

Thanks I've tried all of these I think including the right spacings, using a recovery CD because I can't do it from my computer options, they only give error messages. All I can enter after C:> are word commands like chkdsk, fixboot, etc. It won't let me enter a 1 and I've tried the spacings you suggest with chkdsk /r. I didn't try chkdskC /r because I'm using a CD, not my C drive.

#7 annstruve

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Posted 21 June 2012 - 10:33 AM

tried entering chkdsk c: /r and it hesitated (actually tried all spacings possible, this one tried. But all failed and got last error message I mentioned.




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