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HP Pavilion Laptop not working Correctly after Windows Update


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7 replies to this topic

#1 ghost0nthestage

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Posted 19 June 2012 - 08:13 PM

My girlfriend's HP Pavilion laptop has not been working properly for the past few weeks. It just recently updated Windows and ever since has been taking forever to start up and some things have changed. The settings of her start menu have changed as it is now grey where it was blue. A bubble appears stating that the computer cannot connect to a Windows network or something and the laptop has been blue screening a lot recently.

Any help with this will be really appreciated. We really need to get this thing back up and running. It's currently running in Safe Mode because we're afraid it won't work correctly after a normal start up.

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#2 hamluis

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Posted 20 June 2012 - 09:03 AM

<<A bubble appears stating that the computer cannot connect to a Windows network or something...>>

Please...post the exact wording of any error message...they provide important clues to what the prohlem might be.

Louis

Edited by hamluis, 20 June 2012 - 12:02 PM.


#3 ghost0nthestage

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Posted 20 June 2012 - 10:25 AM

I can't remember the exact wording of the message. It didn't pop up when I booted the computer in safe made. I did run a Malwarebytes scan last night in safe mode and the scan came back clean.

#4 ghost0nthestage

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Posted 24 June 2012 - 07:45 PM

The exact wording is "Failed to Connect to a Windows Service." Hope that helps anyone. We're still experiencing problems with it.

#5 zbd

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Posted 25 June 2012 - 11:06 PM

I'd try a system restore to before the problem started.

http://windows.microsoft.com/en-us/windows-vista/What-is-System-Restore

#6 ghost0nthestage

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Posted 26 June 2012 - 07:59 PM

There are no restore points to try. We attempted a system restore first but with no luck. We've tried just about everything we can think of. Are there any scans we could try?

#7 noknojon

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Posted 27 June 2012 - 04:30 AM

and the laptop has been blue screening a lot recently.

Please download BlueScreenView (in zip file) to your Desktop
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the Extracted Folder
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
  • Close the BlueScreenView window... ... ...
  • Open BSOD.txt using Notepad and go ... .... ..
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.

Edited by noknojon, 27 June 2012 - 04:31 AM.


#8 hummelos

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Posted 03 July 2012 - 01:12 AM

they provide important clues to what the prohlem might be.Posted Image




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