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Made the mistake of using iyogi tech support; programs disabled, cdos prompt springing up when rebooting


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#1 MML

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Posted 19 June 2012 - 06:30 PM

My father was trying to figure out how to add an extra wireless account to our network - he googled for it, and made the mistake of picking a company that wasn't directly related to our router but the top, which was called iyogi. While attempting to get help retrieving our wireless password while on customer service with the iyogi people, she accessed this PC and manually dissabled a lot of our programs in an atempt to get us to pay for bogus tech support, as well as disabling automatic updates on the virus protection. All of this caused him to fairly quickly figure out that it's not a smart idea to click the most popular entry when you google :P.

I uninstalled the iyogi product and have re-enabled automatic scanning, but a cdos prompt is still springing up. Should we worry about rootkits and/or hacking attempts? Is the software fully removed? Can these scammers continue to access this PC?

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#2 boopme

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Posted 19 June 2012 - 09:32 PM

Hello, in this situation it is best to repost with deep looking scans to see what is here.

To get a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 MML

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Posted 20 June 2012 - 02:23 AM

All set and posting results now!

#4 boopme

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Posted 20 June 2012 - 11:48 AM

http://www.bleepingcomputer.com/forums/user-530198/mml/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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