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windows won't update


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#1 iamill

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Posted 19 June 2012 - 03:21 PM

The Malware Group suggested that I start a new topic and fix this issue first.
Windows XP SP3, I have no back up disks, it was on computer when purchased. It does not start up correctly. Black screen tells me that "Invalid configuration information run set program"
Diskette drive seek failure
Performing automatic IDE configuration
Strike F1 to continue or F2 to set up

When it does load up into Windows about 1/2 the time it crashes. Goes to blue screen and tells me that an error has occurred and windows was shut down to protect it.
It will not update windows security. It gets part of the down load and then it stops. there are more issues i am sure. I hope this will give someone a starting place. Thanks "I"

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#2 hamluis

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Posted 19 June 2012 - 03:33 PM

Let's try this...

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Louis

#3 iamill

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Posted 22 June 2012 - 06:35 PM

I hope this is what you requested. Sorry about the delay, had things that were pressing. thanks for your help! "I"


http://speccy.piriform.com/results/suZa36Bdmb3sGM8wVOkBHKW

#4 hamluis

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Posted 22 June 2012 - 07:52 PM

From your Speccy:

Uptime, Current Session
Current Time: 11/8/2004 1:32:34 AM Current Uptime: 5545 sec (0 d, 01 h, 32 m, 25 s)
Last Boot Time: 11/8/2004 [/b]12:00:09 AM
Last ShutDown Time: 11/8/2004 12:08:50 AMUptime Statistics
First Boot Time: 11/8/2004 12:00:57 AM First Shutdown Time: 11/8/2004 1:32:41 AM Total Uptime: 47314 sec (0 d, 13 h, 08 m, 34 s)Total Downtime: 4294920881 sec (0 d, -12 h, -53 m, -35 s) Longest Uptime: 10291 sec (0 d, 02 h, 51 m, 31 s) Longest Downtime: 12077 sec (0 d, 03 h, 21 m, 17 s)Total Reboots: 23System Availability: 5262.96%

Your CMOS battery appears to be failing, needs to be replaced. When the battery weakens, many things happen, none of them good. The clock is erratic, dates may be changed...file dates on any files installed after the battery weakens and the system clock changes...will be incorrect, thus preventing Windows from functioning properly.

You need to replace your CMOS battery...go into the BIOS, elect default settings, save the changes by hitting F10...and then see how the system responds. I would suggest that you reinstall anything that you have reinstalled during the last 30 days or so, including any Windows critical updates.

Louis

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_5A38FC8B0CC6FC94E040AE0AB7E10B10&isLegacy=true

Edited by hamluis, 22 June 2012 - 08:06 PM.





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