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Modem constantly reseting


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#1 DanielE415

DanielE415

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Posted 19 June 2012 - 11:57 AM

We have 4 computers, which all run windows 7, 2 x-boxes, and a PS3 on one network. There are times when they are all going at the same time. All 4 of our computers and the PS3 are connected through a wireless router that also connects the X-boxes through Ethernet cords. We had a Motorola SB5101U or SURFboard modem; we switched to a Netgear DOCSIS 3.0 CMD31T. The reason for the switch was for the last year or so the modem would reset itself. All the lights would turn off, with the exception of the "PC" light, then it would start trying to reconnect. This happened without fail for every night I can remember around 1 AM and would do it off and on until 8 or 9 in the morning. We replaced the modem with the netgear modem hoping it would fix this problem and it did not. The modem did not reset itself and 1 am last night but it did around 8am.

Any help would be appreciated.




MiniToolBox by Farbar Version: 09-06-2012
Ran by 4ser (administrator) on 19-06-2012 at 09:46:24
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) = Local Area Connection (Connected)
Realtek 8185 Extensible Wireless Device = Wireless Network Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : 4ser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nv.charter.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : nv.charter.com
Description . . . . . . . . . . . : Realtek 8185 Extensible Wireless Device
Physical Address. . . . . . . . . : 00-21-2F-31-CB-97
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b924:acb9:7adf:ef24%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, June 19, 2012 9:18:01 AM
Lease Expires . . . . . . . . . . : Wednesday, June 20, 2012 9:18:01 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 352330031
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AD-6C-69-00-22-15-82-23-9D
DNS Servers . . . . . . . . . . . : 24.205.192.61
24.205.224.36
68.116.46.115
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nv.charter.com
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-22-15-82-23-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1046:d940:5260:cd39%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, June 19, 2012 9:18:00 AM
Lease Expires . . . . . . . . . . : Wednesday, June 20, 2012 9:18:00 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234889749
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AD-6C-69-00-22-15-82-23-9D
DNS Servers . . . . . . . . . . . : 24.205.192.61
24.205.224.36
68.116.46.115
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.nv.charter.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : nv.charter.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2876:11de:e749:ec11(Preferred)
Link-local IPv6 Address . . . . . : fe80::2876:11de:e749:ec11%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: vip01renonv.reno.nv.charter.com
Address: 24.205.192.61

Name: google.com
Addresses: 2001:4860:4001:803::1007
74.125.224.66
74.125.224.73
74.125.224.72
74.125.224.68
74.125.224.78
74.125.224.64
74.125.224.69
74.125.224.70
74.125.224.65
74.125.224.67
74.125.224.71


Pinging google.com [74.125.224.131] with 32 bytes of data:
Reply from 74.125.224.131: bytes=32 time=16ms TTL=56
Reply from 74.125.224.131: bytes=32 time=16ms TTL=56

Ping statistics for 74.125.224.131:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 16ms, Average = 16ms
Server: vip01renonv.reno.nv.charter.com
Address: 24.205.192.61

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=129ms TTL=45
Reply from 98.139.183.24: bytes=32 time=95ms TTL=46

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 95ms, Maximum = 129ms, Average = 112ms
Server: vip01renonv.reno.nv.charter.com
Address: 24.205.192.61

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=7ms TTL=128
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 7ms, Average = 5ms
===========================================================================
Interface List
15...00 21 2f 31 cb 97 ......Realtek 8185 Extensible Wireless Device
11...00 22 15 82 23 9d ......Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.102 20
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.102 276
192.168.1.0 255.255.255.0 On-link 192.168.1.101 281
192.168.1.101 255.255.255.255 On-link 192.168.1.101 281
192.168.1.102 255.255.255.255 On-link 192.168.1.102 276
192.168.1.255 255.255.255.255 On-link 192.168.1.102 276
192.168.1.255 255.255.255.255 On-link 192.168.1.101 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.102 276
224.0.0.0 240.0.0.0 On-link 192.168.1.101 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.102 276
255.255.255.255 255.255.255.255 On-link 192.168.1.101 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:2876:11de:e749:ec11/128
On-link
11 276 fe80::/64 On-link
15 281 fe80::/64 On-link
13 306 fe80::/64 On-link
11 276 fe80::1046:d940:5260:cd39/128
On-link
13 306 fe80::2876:11de:e749:ec11/128
On-link
15 281 fe80::b924:acb9:7adf:ef24/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
15 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/18/2012 04:54:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4244

Error: (06/18/2012 04:54:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4244

Error: (06/18/2012 04:54:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/18/2012 04:54:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3245

Error: (06/18/2012 04:54:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3245

Error: (06/18/2012 04:54:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/18/2012 04:54:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2247

Error: (06/18/2012 04:54:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2247

Error: (06/18/2012 04:54:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/18/2012 04:54:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1170


System errors:
=============
Error: (06/19/2012 09:26:41 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JACOB-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{26A51F7E-BFF5-4893-979D-580779E6B.
The master browser is stopping or an election is being forced.

Error: (06/19/2012 09:18:04 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SABKUTIL

Error: (06/18/2012 11:00:51 PM) (Source: DCOM) (User: 4ser)
Description: application-specificLocalActivation{0C0A3666-30C9-11D0-8F20-00805F2CD064}{9209B1A6-964A-11D0-9372-00A0C9034910}4ser-PC4serS-1-5-21-892556831-1853629889-3141118254-1000LocalHost (Using LRPC)

Error: (06/18/2012 10:57:47 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error:
%%1053

Error: (06/18/2012 10:57:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (06/18/2012 10:57:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SABKUTIL

Error: (06/18/2012 07:16:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SABKUTIL

Error: (06/18/2012 05:52:39 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JACOB-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{26A51F7E-BFF5-4893-979D-580779E6B.
The master browser is stopping or an election is being forced.

Error: (06/18/2012 05:40:36 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JACOB-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{26A51F7E-BFF5-4893-979D-580779E6B.
The master browser is stopping or an election is being forced.

Error: (06/18/2012 02:52:40 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JACOB-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{26A51F7E-BFF5-4893-979D-580779E6B.
The master browser is stopping or an election is being forced.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3327.23 MB
Available physical RAM: 2069.55 MB
Total Pagefile: 6652.73 MB
Available Pagefile: 4981.7 MB
Total Virtual: 2047.88 MB
Available Virtual: 1918.37 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.66 GB) (Free:286.33 GB) NTFS
3 Drive d: (D3C1.0.0) (CDROM) (Total:7.6 GB) (Free:0 GB) UDF
6 Drive h: (SD) (Removable) (Total:1.88 GB) (Free:0.96 GB) FAT

========================= Users: ========================================

User accounts for \\4SER-PC

4ser Administrator Guest
UpdatusUser


**** End of log ****

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#2 NpaMA

NpaMA

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  • Location:Memphis, TN
  • Local time:07:41 AM

Posted 19 June 2012 - 01:53 PM

Have you contacted your ISP and asked them to check your modem stats? It may be a line problem since the new modem did not fix it.




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