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HP PSC 1401 PRINTER


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#1 spngbobis4me

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Posted 19 June 2012 - 10:21 AM

I HAVE AN ALL IN ONE 1400 SERIES AND 1300 SERIES PRINTER HOOKED UP TO A MAIN COMPUTER AND NETWORKED TO TWO OTHER COMPUTERS.THE 1400 PRINTER USED TO WORK OK AND THEN I STARTED HAVING PROBLEMS WITH IT FEEDING THE PAPER SO I HOOKED UP THE 1300 AND IT DID THE SAME THING. KEEPS SAYING PAPER ERROR SOMETIMES I CAN GET IT WORKING IF I FEED THE PAPER ONE BY ONE.I NOW HAVE THE 1400 PRINTER HOOKED UP AND HAVE TRIED EVERYTHING TO FIX IT AND STILL HAVE THE SAME ISSUE?

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#2 SubMariner

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Posted 19 June 2012 - 11:28 AM

I HAVE AN ALL IN ONE 1400 SERIES AND 1300 SERIES PRINTER HOOKED UP TO A MAIN COMPUTER AND NETWORKED TO TWO OTHER COMPUTERS.THE 1400 PRINTER USED TO WORK OK AND THEN I STARTED HAVING PROBLEMS WITH IT FEEDING THE PAPER SO I HOOKED UP THE 1300 AND IT DID THE SAME THING. KEEPS SAYING PAPER ERROR SOMETIMES I CAN GET IT WORKING IF I FEED THE PAPER ONE BY ONE.I NOW HAVE THE 1400 PRINTER HOOKED UP AND HAVE TRIED EVERYTHING TO FIX IT AND STILL HAVE THE SAME ISSUE?


My first thought is that the printer drivers have been corrupted/damaged somehow. Have you tried installing the latest drivers for these printers?
=SubMariner=

#3 rotor123

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Posted 19 June 2012 - 03:14 PM

From the users Manual
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=1103491

Avoid paper jams
To help avoid paper jams, follow these guidelines:
● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
● Remove printed papers from the paper tray frequently.
● Ensure that paper loaded in the paper tray lays flat and the edges are not bent or
torn.
● Do not combine different paper types and paper sizes in the paper tray; the entire
stack of paper in the paper tray must be the same size and type.
● Adjust the paper-width guide in the paper tray to fit snugly against all paper. Make
sure the paper guide does not bend the paper in the paper tray.
● Do not force paper too far forward in the paper tray.
● Use paper types that are recommended for your HP All-in-One. For more
information, see Choose papers for printing and copying.


Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP All-in-One.
For a list of recommended papers, see the onscreen HP Image Zone Help, or go to
www.hp.com/support.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For
more information, see Avoid paper jams.
If paper does become jammed in your device, follow these instructions to clear the paper jam.
1. Press in the tab on the left side of the rear clean-out door and pull it toward you to remove it.
Caution Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always clear paper jams through the rear clean-out
door.
2. Gently pull the paper out of the rollers.


I'm including the above since you should open the cleanout door and look to see if any paper is stuck in there.
Look into the paper outlet with a strong light and see if anything is obstructing it.
Paper feed problems are usually a mechanical problem as the software can have no effect on the paper feed path.

Roger

Edited by rotor123, 19 June 2012 - 03:16 PM.

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#4 spngbobis4me

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Posted 23 June 2012 - 06:43 PM

I HAVE TRIED ALL THIS AND IT STILL DOESN'T FEED THE PAPER LIKE IT SHOULD?

#5 rotor123

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Posted 24 June 2012 - 07:49 AM

It sounds like either a bad sensor or more likely a mechanical problem.

Try this Paper Jams or Paper Feed Problems from HP
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=buu00697&product=1103491

Introduction
This document will assist in correcting paper feed problems such as crooked printing, paper jams, multiple pages feeding into the all-in-one, or other conditions that may cause the Check Paper light to flash. You can watch a video on how to clear paper jams, or you can follow the steps.


If that doesn't do it sounds like you need to take it to a repair shop. In NJ they charge $99 labor + parts. Other areas could be cheaper or higher.

Roger

Edited by rotor123, 24 June 2012 - 05:44 PM.

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#6 spngbobis4me

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Posted 24 June 2012 - 05:39 PM

THANKS I WILL CHECK IT OUT.

#7 coxchris

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Posted 27 June 2012 - 10:01 AM

Sometimes not uncommon is the paper gets to damp to not catch the rollers

Edited by coxchris, 27 June 2012 - 10:04 AM.

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#8 SubMariner

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Posted 03 July 2012 - 06:34 PM

Sometimes not uncommon is the paper gets to damp to not catch the rollers



This is very true. Sometimes I find I actually have to clean the pick up rollers with a paper towel (or cotton swab) lightly moistened with some rubbing alcohol.
=SubMariner=




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