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Internet "GUI" Messed Up After Running CCleaner


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#1 tripleblack

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Posted 19 June 2012 - 05:22 AM

Hi,

I ran CCleaner at what I thought was a "safe" level. I had run it before at this "intensity" of cleaning, and never had a problem. This time, after running it, some websites appear jumbled, a lot of websites have missing graphics and missing images, and some websitses now show as "unavailable, try again later". It might have something to do with HTML? I don't know where to start. These same problems occur with SeaMonkey (my primary browser) as well as I Explorer. I have lost the settings from CCleaner, so can't tell you exactly what it was set to. I can make a fairly decent guesstimate, though.

Here's what I have done so far:

1. Removed CCleaner program from my computer

2. Went to "Event Viewer" and see an error message, within "Applications", which was displayed the first time I opened IE after the "cleaning". The error is as follows: "faulting application iexplore.exe version 7.0.6000.17110, faulting module mshtml.dll version 7.0.6000.17110, fault address 0x000987e2.

3. Downloaded and ran "Recuva", but don't know which files to restore, and where to put them?

4. Downloaded and ran "Restoration" version 2.5.14, but don't know which files to restore, and where to put them?

I deleted internet cache, but don't believe that that's the problem. Maybe somewhere, it deleted some vital files by mistake? I am at a complete loss, and don't know where to begin to recover what was done. Your help is much appreciated. Thanks in advance.

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#2 caperjac

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Posted 19 June 2012 - 05:41 AM

when using ccleaners registry scan/cleaning you should always save changes before cleaning ,



did you try reinstall/uprading your browser[s]

its not likely recuva will find any file that ccleaner got rid of

also have you tried doing a system restore to a date before you ran ccleaner

My answers are my opinion only,usually


#3 hamluis

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Posted 19 June 2012 - 06:32 AM

<<when using ccleaners registry scan/cleaning...>>

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis

#4 tripleblack

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Posted 19 June 2012 - 05:42 PM

<<when using ccleaners registry scan/cleaning...>>

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis


Yes sir.
That's what you think I needed.....................a good stern admonition. No, a dressing down.
Feel better now?
Now, can you help me undo what happened?
What's the worst case? Without expert help, this will be a needle-haystack situation. Can I do a Windows Repair somehow? If the Registry was compromised, is there anything I can do short of a complete rebuild?

#5 tripleblack

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Posted 19 June 2012 - 05:44 PM

when using ccleaners registry scan/cleaning you should always save changes before cleaning ,



did you try reinstall/uprading your browser[s]

its not likely recuva will find any file that ccleaner got rid of

also have you tried doing a system restore to a date before you ran ccleaner


Yes and yes.

#6 Queen-Evie

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Posted 19 June 2012 - 07:09 PM

Have you tried a re-set of Internet Explorer?

Start menu/Control Panel/Internet Options

Advanced tab.

Reset Internet Explorer settings is at the bottom of Advanced.

Click Reset. if any browser windows are open you will be prompted to close them.

You will asked to confirm that you want to Reset. At this point, you can either delete personal
settings or keep them.

Click the Reset button.

After reset, your home page will be set to msn.com

You can easily change it to the page you prefer.

I did not find anything similar for SeaMonkey. The only thing I can suggest is uninstall/reinstall and it appears you have already done that.

#7 tripleblack

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Posted 19 June 2012 - 09:19 PM

Have you tried a re-set of Internet Explorer?

Start menu/Control Panel/Internet Options

Advanced tab.

Reset Internet Explorer settings is at the bottom of Advanced.

Click Reset. if any browser windows are open you will be prompted to close them.

You will asked to confirm that you want to Reset. At this point, you can either delete personal
settings or keep them.

Click the Reset button.

After reset, your home page will be set to msn.com

You can easily change it to the page you prefer.

I did not find anything similar for SeaMonkey. The only thing I can suggest is uninstall/reinstall and it appears you have already done that.


Thanks. I think the IE reset has helped!!
I did not do an uninstall/reinstall with SeaMonkey. My post above is inaccurate, I did a install over existing without first uninstalling. If I do an uninstall/reinstall, will my bookmarks, mailbox and preferences be reinstalled with the reinstall?

#8 DarkSnake-Kobra

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Posted 19 June 2012 - 09:57 PM

Thanks. I think the IE reset has helped!!
I did not do an uninstall/reinstall with SeaMonkey. My post above is inaccurate, I did a install over existing without first uninstalling. If I do an uninstall/reinstall, will my bookmarks, mailbox and preferences be reinstalled with the reinstall?


When uninstalling you should be presented with a checkbox that allows you to keep your preferences. :) I haven't used SeaMonkey in a while, but I do know Firefox does this.




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