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Unknown hijack of all browsers


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16 replies to this topic

#1 destry.stevens

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Posted 18 June 2012 - 01:45 PM

Hello everyone. My name is Destry, I am a new member but have utilized the info on the forums here for several years, now I have a problem that I am having trouble solving.

I am working on a friends laptop,

OS: Windows XP Home SP 3
Machine: Dell Inspiron E1505
Antivirus: Avast Home Free and Microsoft Security Essentials

He told me the machine was running slow.

When I tried to open IE a duplicate shortcut was created on the desktop.
Chrome wouldn't open, and Firefox would Google search but any links off the initial search results were redirected to improper pages. First the sites would contain the original search criteria but offer to search with a website with the word "Snow" in it.

I went to Add/remove programs and got rid of all toolbars and BHO updaters and helpers that I could find such as; "I want this", "Freeze.com", "Hotbar", and several others that I can't remember.

Install Shield update manager shows up in the system tray but seems to be disabled.

Avast never alarmed on anything but MSE caught a program that had set itself up in Java, it gave the option to remove the item, and would say "Action successful" then would detect it again in 30 to 60 seconds,

I used avast "Boot time scan" found for objects and removed them but none of them were set up in Java runntime environment.

I then uninstallled all Java related products and ran a full system scan with both Avast and MSE. "no infected files"

I uninstalled all browsers and restarted the machine and re-installed the browsers and java from clean downloads from a flash drive.

When I opened the browsers the same thing happened with the redirects but at one point Firefox came up with a search result for how to remove "Internet security 2011" and "virus alert Sonic DLA"

I am aware that Sonic DLA is nothing more than harmless bloat ware from many of the PC manufactures so the one that bothered me of coarse was the mention of the rogue security tool.

The driver for the CD/DVD drive has been disabled as well as Automatic Updates. Even when I go to the Microsoft update website it tells me

I have uninstalled Avast and reinstalled a fresh version from a flash drive but it still finds nothing upon scans, neither does MSE now for that matter.

There aren't any good restore points of course and someone has already wiped the recovery partition from the machine.

The last thing I tried was to install and run Spybot S&D, It found all of those toolbar and adware programs that I removed in the beginning and removed them again except for the Hotbar.exe, which it had to run at boot time to remove. After that initial reboot, there were many cmd prompt windows that flashed on the screen prior to completing windows startup. Spybot is running on the machine now and says "197090 processes blacklisted".

I actually have a Hijackthis log from just before I ran Spybot, if that helps.

If anyone can help get this poor laptop back up and running properly I would greatly appreciate it. I consider just above an average user I supposed but that may be just enough knowledge to get me into trouble. Thanks in advance for any help.



*Edit: Moved topic from Windows XP to the more appropriate forum. ~ Queen-Evie*

Attached Files


Edited by Queen-Evie, 18 June 2012 - 02:13 PM.


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#2 gringo_pr

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Posted 19 June 2012 - 12:05 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 destry.stevens

destry.stevens
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Posted 19 June 2012 - 11:49 PM

Thank you very much Gringo for your prompt reply, I followed your instructions,

I dissabled avast and MSE realtime monitors and shut down Spybot S&D;

I then ran the tools as you said in the order you said and here are the logs in there respective orders;

Results of screen317's Security Check version 0.99.42
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
avast! Antivirus
Microsoft Security Essentials
Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Spyware Doctor 7.0
Spybot - Search & Destroy
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 10.0.42.34 Flash Player out of Date!
Adobe Reader 6 Adobe Reader out of Date!
Mozilla Firefox (3.6.28) Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials msseces.exe
Windows Defender MSMpEng.exe
Microsoft Security Client Antimalware MsMpEng.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 12% Defragment your hard drive soon!
````````````````````End of Log``````````````````````

next


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by james at 22:27:30 on 2012-06-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1448 [GMT -6:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: Microsoft Security Essentials *Disabled/Outdated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
svchost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Documents and Settings\james\Local Settings\Application Data\Google\Update\1.3.21.111\GoogleCrashHandler.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://search.live.com/sphome.aspx
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: {70C6E9DE-F30E-4A40-8A6F-9572C2328320} - No File
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
TB: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Adobe] rundll32.exe "c:\documents and settings\james\local settings\application data\apn\adobe\whfohh.dll",CreateInstance
uRun: [Google Update] "c:\documents and settings\james\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [ShowLOMControl] 1 (0x1)
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
dRun: [Adobe] rundll32.exe "c:\documents and settings\james\local settings\application data\apn\adobe\whfohh.dll",CreateInstance
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {8CFCF42C-1C64-47D6-AEEC-F9D001832ED3} - hxxp://xserv.dell.com/DellDriverScanner/DellSystem.CAB
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 69.145.248.4 69.146.17.2 69.144.49.29
TCP: Interfaces\{047C9E4A-2D1B-427A-BD3E-9B6D0C7D64FF} : DhcpNameServer = 69.145.248.4 69.146.17.2 69.144.49.29
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs:
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\james\application data\mozilla\firefox\profiles\mtmekrz3.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.startup.homepage - hxxp://www.ask.com/?l=dis&o=14196
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\james\application data\mozilla\plugins\np-mswmp.dll
FF - plugin: c:\documents and settings\james\local settings\application data\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npclntax_HBLiteSA.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - Ext: Skype extension: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\avast software\avast\webrep\FF
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-2-12 207792]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-6-18 612184]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-6-18 337880]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-2-12 233136]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-6-18 20696]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-6-18 44768]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\tffsmon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\tfsysmon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-11-29 135664]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsauxs.exe --> c:\program files\spyware doctor\pctsAuxs.exe [?]
S2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctssvc.exe --> c:\program files\spyware doctor\pctsSvc.exe [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-11-29 135664]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2010-2-12 70408]
S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\tfnetmon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]
.
=============== Created Last 30 ================
.
2012-06-18 20:23:20 6737808 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{ee622426-6de7-472b-b2cf-db88a339db62}\mpengine.dll
2012-06-18 16:19:19 612184 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-18 16:18:36 41184 ----a-w- c:\windows\avastSS.scr
2012-06-18 16:18:11 -------- d-----w- c:\program files\AVAST Software
2012-06-18 03:28:51 388096 ----a-r- c:\documents and settings\james\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2012-06-18 03:27:35 -------- d-----w- C:\HJT
2012-06-17 20:13:30 -------- d-----w- c:\program files\Spybot - Search & Destroy
2012-06-17 20:13:30 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
2012-06-16 11:30:17 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software
2012-06-16 10:49:24 -------- d-----w- c:\program files\Trend Micro
2012-06-16 10:20:00 -------- d-----w- c:\documents and settings\james\local settings\application data\SupportSoft
2012-06-16 10:18:26 -------- d-----w- c:\documents and settings\all users\application data\PCDr
2012-06-16 10:18:26 -------- d-----w- c:\documents and settings\all users\application data\PC-Doctor
2012-06-16 10:17:07 -------- d-----w- c:\program files\Dell Support Center
2012-06-16 10:17:02 -------- d-----w- c:\program files\common files\supportsoft
2012-06-16 09:51:06 0 ----a-w- c:\windows\invcol.tmp
2012-06-16 09:34:09 -------- d-----w- c:\documents and settings\james\local settings\application data\Deployment
2012-06-16 09:28:14 -------- d-----w- c:\windows\system32\XPSViewer
2012-06-16 09:27:04 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-06-16 09:26:19 117760 ------w- c:\windows\system32\prntvpt.dll
2012-06-16 09:26:18 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2012-06-16 09:26:18 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2012-06-16 09:26:18 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2012-06-16 09:26:18 575488 ------w- c:\windows\system32\xpsshhdr.dll
2012-06-16 09:26:18 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2012-06-16 09:26:17 1676288 ------w- c:\windows\system32\xpssvcs.dll
2012-06-16 09:26:17 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2012-06-16 09:26:16 -------- d-----w- C:\0a502da15adf2ba14ad275
2012-06-15 07:02:09 -------- d-sh--w- c:\documents and settings\james\IECompatCache
2012-06-15 04:28:43 476936 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-05-27 00:31:09 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-05-27 00:31:09 -------- d-----w- c:\windows\system32\wbem\Repository
.
==================== Find3M ====================
.
2012-06-15 04:28:21 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-05-03 19:45:33 6580 --sha-w- c:\windows\system32\KGyGaAvL.sys
.
============= FINISH: 22:27:46.01 ===============

then,


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 11/26/2009 10:32:51 AM
System Uptime: 6/19/2012 7:33:34 PM (3 hours ago)
.
Motherboard: Dell Inc. | | 0KD882
Processor: Genuine Intel® CPU T2500 @ 2.00GHz | Microprocessor | 1995/166mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 87 GiB total, 53.993 GiB free.
D: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
Description: CD-ROM Drive
Device ID: IDE\CDROMHL-DT-ST_CDRW/DVD_GCC4244_______________B101____\5&2C81F6DE&0&0.0.0
Manufacturer: (Standard CD-ROM drives)
Name: HL-DT-ST CDRW/DVD GCC4244
PNP Device ID: IDE\CDROMHL-DT-ST_CDRW/DVD_GCC4244_______________B101____\5&2C81F6DE&0&0.0.0
Service: cdrom
.
==== System Restore Points ===================
.
RP329: 3/22/2012 9:06:00 PM - System Checkpoint
RP330: 3/25/2012 9:34:57 AM - System Checkpoint
RP331: 3/27/2012 2:25:58 PM - System Checkpoint
RP332: 4/13/2012 6:23:33 PM - System Checkpoint
RP333: 4/18/2012 12:01:35 PM - System Checkpoint
RP334: 5/5/2012 10:58:47 AM - System Checkpoint
RP335: 5/6/2012 2:27:08 PM - System Checkpoint
RP336: 5/7/2012 3:15:07 PM - System Checkpoint
RP337: 5/26/2012 6:30:14 PM - Restore Operation
RP338: 6/14/2012 10:26:47 PM - Removed Java™ 6 Update 16
RP339: 6/14/2012 10:28:00 PM - Installed Java™ 6 Update 33
RP340: 6/15/2012 12:34:29 AM - Removed Ask Toolbar.
RP341: 6/15/2012 12:43:51 AM - Removed NetAssistant
RP342: 6/15/2012 4:32:16 AM - Installed Windows Internet Explorer 8.
RP343: 6/16/2012 3:26:36 AM - Installed Windows KB954550-v5.
RP344: 6/16/2012 3:26:56 AM - Printer Driver Microsoft XPS Document Writer Installed
RP345: 6/16/2012 3:27:17 AM - Printer Driver Microsoft XPS Document Writer Installed
RP346: 6/16/2012 4:17:00 AM - Installed Dell Support Center (Support Software).
RP347: 6/16/2012 4:49:21 AM - Installed HiJackThis
RP348: 6/16/2012 5:29:51 AM - avast! Free Antivirus Setup
RP349: 6/17/2012 12:17:27 AM - Removed Java™ 6 Update 33
RP350: 6/17/2012 12:20:22 AM - Removed Java 2 Runtime Environment, SE v1.4.2_03
RP351: 6/17/2012 12:25:06 AM - Removed HiJackThis
RP352: 6/17/2012 12:31:23 AM - avast! Free Antivirus Setup
RP353: 6/17/2012 9:23:44 PM - Removed Sonic DLA
RP354: 6/17/2012 9:28:46 PM - Installed HiJackThis
RP355: 6/18/2012 10:18:11 AM - avast! Free Antivirus Setup
.
==== Installed Programs ======================
.
Adobe Acrobat - Reader 6.0.2 Update
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 6.0.1
AOLIcon
Apple Application Support
Apple Mobile Device Support
avast! Free Antivirus
Bonjour
Broadcom Management Programs
Conexant HDA D110 MDC V.92 Modem
Corel Paint Shop Pro X
Corel Photo Album 6
Dell Digital Jukebox Driver
Dell Driver Download Manager
Dell Game Console
Dell Support 3.1
Dell Support Center (Support Software)
Dell System Restore
Digital Content Portal
Digital Line Detect
EducateU
ELIcon
ESPNMotion
FrostWire 5.2.11
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
High Definition Audio Driver Package - KB835221
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless Software
Internal Network Card Power Management
Itibiti RTC
iTunes
mCore
MCU
mDrWiFi
mHlpDell
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Digital Image Library 9 - Blocker
Microsoft Digital Image Standard 2006
Microsoft Digital Image Standard 2006 Editor
Microsoft Digital Image Standard 2006 Library
Microsoft Encarta Encyclopedia Standard 2006
Microsoft Money 2006
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Streets & Trips 2006
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Word 2002
Microsoft Works
Microsoft Works Suite 2006 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
mIWA
mLogView
mMHouse
MobileMe Control Panel
Modem Helper
Mozilla Firefox (3.6.28)
mPfMgr
mPfWiz
mProSafe
mSSO
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
mWlsSafe
mWMI
mXML
mZConfig
NetWaiting
Otto
Polar Bowler
PowerDVD 5.7
Pro Bass Fishing 2003
QuickSet
QuickTime
RealPlayer Basic
Safari
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB976325)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Segoe UI
Skype Toolbars
Skype™ 5.3
Sonic Encoders
Spybot - Search & Destroy
Spyware Doctor 7.0
Synaptics Pointing Device Driver
Trash (remove only)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Update for Windows XP (KB978207)
Update for Windows XP (KB980182)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Messenger
Windows Live Upload Tool
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Media Player Firefox Plugin
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
Works Upgrade
Yahoo! Detect
.
==== Event Viewer Messages From Past Week ========
.
6/19/2012 10:19:19 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.2193.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/19/2012 10:09:19 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
6/18/2012 2:22:56 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.1848.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/17/2012 1:14:26 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.1848.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/16/2012 8:50:47 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.1848.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/16/2012 7:37:43 AM, error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
6/16/2012 7:21:55 AM, error: Dhcp [1002] - The IP address lease 192.168.0.124 for the Network Card with network address 00130233DF90 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
6/16/2012 5:32:56 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx PxHelp20 TfFsMon TfSysMon
6/16/2012 5:04:28 AM, error: Service Control Manager [7034] - The Yahoo! Updater service terminated unexpectedly. It has done this 1 time(s).
6/16/2012 4:58:21 AM, error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
6/16/2012 4:20:04 AM, error: DCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {BA126AD1-2166-11D1-B1D0-00805FC1270E} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.
6/16/2012 2:27:52 AM, error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
6/16/2012 2:15:35 PM, error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
6/15/2012 5:32:25 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.1848.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/15/2012 4:18:49 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PxHelp20 TfFsMon TfSysMon
6/15/2012 4:18:49 AM, error: Service Control Manager [7000] - The PC Tools Security Service service failed to start due to the following error: The system cannot find the file specified.
6/15/2012 4:18:49 AM, error: Service Control Manager [7000] - The PC Tools Auxiliary Service service failed to start due to the following error: The system cannot find the file specified.
6/15/2012 4:06:32 AM, error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
6/15/2012 1:39:09 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Imapi PxHelp20 TfFsMon TfSysMon
6/15/2012 1:27:37 AM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.1848.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/14/2012 1:00:28 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.127.1848.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8403.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/12/2012 12:29:17 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.1581.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070424 Error description: The specified service does not exist as an installed service.
6/12/2012 12:19:51 PM, error: Service Control Manager [7022] - The Windows Firewall/Internet Connection Sharing (ICS) service hung on starting.
6/12/2012 12:19:51 PM, error: Service Control Manager [7022] - The Security Center service hung on starting.
6/12/2012 12:10:05 PM, error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070003 Error description: The system cannot find the path specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
.
==== End Of File ===========================

The laptop is running at a decent speed but browsers are still redirected from initial search results, also upon reboot or shutdown a rundll32.exe id not responding error which gives me the option to end now.

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:38 AM

Posted 20 June 2012 - 12:02 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 destry.stevens

destry.stevens
  • Topic Starter

  • Members
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  •  
  • Gender:Male
  • Local time:10:38 PM

Posted 20 June 2012 - 01:04 PM

ComboFix 12-06-20.01 - james 06/20/2012 10:35:31.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1373 [GMT -6:00]
Running from: c:\documents and settings\james\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: Microsoft Security Essentials *Disabled/Outdated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA\ClickPotatoLiteSA.dat
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA\ClickPotatoLiteSA_hpk.dat
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA\ClickPotatoLiteSA_kyf.dat
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA\ClickPotatoLiteSAAbout.mht
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA\ClickPotatoLiteSAau.dat
c:\documents and settings\All Users\Application Data\ClickPotatoLiteSA\ClickPotatoLiteSAEULA.mht
c:\documents and settings\All Users\Application Data\TEMP
c:\documents and settings\james\Application Data\ClickPotatoLite
c:\documents and settings\james\Application Data\HBLite
c:\documents and settings\james\Application Data\SystemProc
c:\documents and settings\james\GoToAssistDownloadHelper.exe
c:\documents and settings\james\Local Settings\Application Data\APN\Adobe\whfohh.dll
c:\documents and settings\james\Start Menu\Internet Explorer.lnk
c:\program files\ClickPotatoLite
c:\program files\ClickPotatoLite\bin\10.0.530.0\firefox\extensions\chrome.manifest
c:\program files\ClickPotatoLite\bin\10.0.530.0\firefox\extensions\install.rdf
c:\program files\Mozilla Firefox\extensions\{8CE11043-9A15-4207-A565-0C94C42D590D}
c:\program files\Object
c:\program files\Object\config.ini
c:\program files\Object\status.txt
c:\program files\Object\status2.txt
c:\windows\system32\SETEB.tmp
c:\windows\system32\SETEC.tmp
c:\windows\system32\SETEF.tmp
c:\windows\system32\SETF0.tmp
c:\windows\system32\SETF1.tmp
c:\windows\system32\SETF4.tmp
c:\windows\system32\SETF6.tmp
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Legacy_RESULTBAR_SERVICE
.
.
((((((((((((((((((((((((( Files Created from 2012-05-20 to 2012-06-20 )))))))))))))))))))))))))))))))
.
.
2012-06-18 20:23 . 2012-05-08 16:40 6737808 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{EE622426-6DE7-472B-B2CF-DB88A339DB62}\mpengine.dll
2012-06-18 16:19 . 2012-03-06 23:01 20696 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-06-18 16:19 . 2012-03-06 23:03 337880 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-06-18 16:19 . 2012-03-06 23:02 35672 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2012-06-18 16:19 . 2012-03-06 23:01 53848 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-06-18 16:19 . 2012-03-06 23:03 612184 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-18 16:19 . 2012-03-06 23:01 95704 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2012-06-18 16:19 . 2012-03-06 23:01 89048 ----a-w- c:\windows\system32\drivers\aswmon.sys
2012-06-18 16:19 . 2012-03-06 22:58 24920 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2012-06-18 16:18 . 2012-03-06 23:15 41184 ----a-w- c:\windows\avastSS.scr
2012-06-18 16:18 . 2012-03-06 23:15 201352 ----a-w- c:\windows\system32\aswBoot.exe
2012-06-18 16:18 . 2012-06-18 16:18 -------- d-----w- c:\program files\AVAST Software
2012-06-18 03:28 . 2012-06-18 03:28 388096 ----a-r- c:\documents and settings\james\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2012-06-18 03:27 . 2012-06-18 03:27 -------- d-----w- C:\HJT
2012-06-17 20:13 . 2012-06-18 03:11 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2012-06-17 20:13 . 2012-06-17 20:18 -------- d-----w- c:\program files\Spybot - Search & Destroy
2012-06-16 11:30 . 2012-06-18 16:18 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software
2012-06-16 10:49 . 2012-06-16 10:49 -------- d-----w- c:\program files\Trend Micro
2012-06-16 10:20 . 2012-06-16 10:20 -------- d-----w- c:\documents and settings\james\Local Settings\Application Data\SupportSoft
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\SupportSoft
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\PCDr
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\PC-Doctor
2012-06-16 10:17 . 2012-06-16 10:17 -------- d-----w- c:\program files\Dell Support Center
2012-06-16 10:17 . 2012-06-16 10:17 -------- d-----w- c:\program files\Common Files\supportsoft
2012-06-16 10:16 . 2012-06-16 10:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Dell
2012-06-16 09:51 . 2012-06-16 09:51 0 ----a-w- c:\windows\invcol.tmp
2012-06-16 09:34 . 2012-06-16 09:55 -------- d-----w- c:\documents and settings\james\Local Settings\Application Data\Deployment
2012-06-16 09:28 . 2012-06-16 09:28 -------- d-----w- c:\windows\system32\XPSViewer
2012-06-16 09:28 . 2012-06-16 09:28 -------- d-----w- c:\program files\MSBuild
2012-06-16 09:27 . 2012-06-16 09:27 -------- d-----w- c:\program files\Reference Assemblies
2012-06-16 09:27 . 2008-07-06 12:06 89088 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-06-16 09:26 . 2008-07-06 12:06 117760 ------w- c:\windows\system32\prntvpt.dll
2012-06-16 09:26 . 2008-07-06 12:06 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2012-06-16 09:26 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll
2012-06-16 09:26 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2012-06-16 09:26 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\Spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2012-06-16 09:26 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2012-06-16 09:26 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\xpssvcs.dll
2012-06-16 09:26 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2012-06-16 09:26 . 2012-06-16 09:27 -------- d-----w- C:\0a502da15adf2ba14ad275
2012-06-15 07:02 . 2012-06-15 07:02 -------- d-sh--w- c:\documents and settings\james\IECompatCache
2012-06-15 04:28 . 2012-06-15 04:28 476936 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-05-27 00:31 . 2012-05-27 00:31 -------- d-----w- c:\windows\system32\wbem\Repository
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-06-15 04:28 . 2011-05-19 08:08 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-05-08 16:40 . 2011-06-25 04:46 6737808 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2012-03-06 23:15 123536 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-12-04 39408]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ShowLOMControl"="1 (0x1)" [X]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-14 98304]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-14 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-14 118784]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-12-28 667718]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-12-28 602182]
"SigmatelSysTrayApp"="stsystra.exe" [2005-11-17 397312]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-11-29 761947]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-12-10 49152]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2006-04-19 26112]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-07-13 1117184]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-03-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-03-26 142120]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2010-11-30 997408]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-26 206064]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-03-06 4241512]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-4-19 24576]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^james^Start Menu^Programs^Startup^LimeWire On Startup.lnk]
path=c:\documents and settings\james\Start Menu\Programs\Startup\LimeWire On Startup.lnk
backup=c:\windows\pss\LimeWire On Startup.lnkStartup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2010-02-18 01:37 177472 ----a-w- c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2009-07-26 23:44 3883856 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\FrostWire 5\\FrostWire.exe"=
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2/12/2010 8:00 AM 207792]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [6/18/2012 10:19 AM 612184]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [6/18/2012 10:19 AM 337880]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2/12/2010 8:00 AM 233136]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [6/18/2012 10:19 AM 20696]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [11/29/2009 12:45 PM 135664]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe --> c:\program files\Spyware Doctor\pctsAuxs.exe [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [11/29/2009 12:45 PM 135664]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2/12/2010 8:00 AM 70408]
S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\TfNetMon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WUAUSERV
.
Contents of the 'Scheduled Tasks' folder
.
2012-06-20 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-11-29 18:44]
.
2012-06-20 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-11-29 18:44]
.
2012-06-16 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2832030973-3930525074-3408417577-1005Core.job
- c:\documents and settings\james\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-06-15 10:49]
.
2012-06-20 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2832030973-3930525074-3408417577-1005UA.job
- c:\documents and settings\james\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-06-15 10:49]
.
2012-06-20 c:\windows\Tasks\User_Feed_Synchronization-{A8CE82C2-3C27-4C84-9E3B-2374FBDEBB64}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 10:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
TCP: DhcpNameServer = 69.145.248.4 69.146.17.2 69.144.49.29
FF - ProfilePath - c:\documents and settings\james\Application Data\Mozilla\Firefox\Profiles\mtmekrz3.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.startup.homepage - hxxp://www.ask.com/?l=dis&o=14196
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - Ext: Skype extension: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\AVAST Software\Avast\WebRep\FF
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{70C6E9DE-F30E-4A40-8A6F-9572C2328320} - (no file)
Toolbar-{0974BA1E-64EC-11DE-B2A5-E43756D89593} - (no file)
WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
HKCU-Run-Adobe - c:\documents and settings\james\Local Settings\Application Data\APN\Adobe\whfohh.dll
HKU-Default-Run-Adobe - c:\documents and settings\james\Local Settings\Application Data\APN\Adobe\whfohh.dll
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-06-20 10:44
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Intel\Wireless\Folders\ * Æ]
"Path"="c:\\WINDOWS\\system32\\config\\systemprofile\\Application Data\\Intel\\Wireless\\"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'lsass.exe'(1004)
c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
.
- - - - - - - > 'explorer.exe'(3400)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Microsoft Security Client\Antimalware\MsMpEng.exe
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\Intel\Wireless\Bin\WLKeeper.exe
c:\program files\AVAST Software\Avast\AvastSvc.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\windows\system32\wdfmgr.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\windows\ehome\mcrdsvc.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\igfxsrvc.exe
c:\windows\eHome\ehmsas.exe
c:\windows\stsystra.exe
c:\program files\iPod\bin\iPodService.exe
c:\progra~1\Intel\Wireless\Bin\Dot1XCfg.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2012-06-20 10:48:49 - machine was rebooted
ComboFix-quarantined-files.txt 2012-06-20 16:48
.
Pre-Run: 57,788,964,864 bytes free
Post-Run: 58,152,198,144 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect
.
- - End Of File - - DD8FB8CDDC4EBDCBCF4F8FC10D8788F3

the only problem noted was an error after the reboot during Combofix scan, error loading rundll32.exe

Browser redirects are fixed. They are running well, all three browsers that are used.

Automatic updates is activated and functioning now. playing catchup

The driver for the CD/DVD ROM drive is still not functioning. In the Device status box it says "Windows cannot load device driver for this hardware. The driver may be corrupted or missing. (Code 39)

#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:38 AM

Posted 20 June 2012 - 01:41 PM

Greetings

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Firefox::
FF - ProfilePath - c:\documents and settings\james\Application Data\Mozilla\Firefox\Profiles\mtmekrz3.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.ask.com/?l=dis&o=14196

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 destry.stevens

destry.stevens
  • Topic Starter

  • Members
  • 88 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:38 PM

Posted 21 June 2012 - 02:46 AM

new Combofix log after added script


ComboFix 12-06-20.02 - james 06/20/2012 15:01:01.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1437 [GMT -6:00]
Running from: c:\documents and settings\james\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\james\Desktop\CFScript.txt
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: Microsoft Security Essentials *Disabled/Outdated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
.
((((((((((((((((((((((((( Files Created from 2012-05-20 to 2012-06-20 )))))))))))))))))))))))))))))))
.
.
2012-06-20 20:45 . 2012-06-20 20:45 63115 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\USERTILE.JS
2012-06-20 20:45 . 2012-06-20 20:45 4599 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UIRESOURCE.JS
2012-06-20 20:45 . 2012-06-20 20:45 6429 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UICORE.JS
2012-06-20 20:45 . 2012-06-20 20:45 9310 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXTBOX.JS
2012-06-20 20:45 . 2012-06-20 20:45 8646 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TILEBOX.JS
2012-06-20 20:45 . 2012-06-20 20:45 5927 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXT.JS
2012-06-20 20:44 . 2012-06-20 20:45 8613 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\SAVEDUSER.JS
2012-06-20 20:44 . 2012-06-20 20:44 1651 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\QUERYSTRING.JS
2012-06-20 20:44 . 2012-06-20 20:44 6910 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\NEWUSERCOMM.JS
2012-06-20 20:44 . 2012-06-20 20:44 6208 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LINK.JS
2012-06-20 20:44 . 2012-06-20 20:44 18541 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LOCALIZATION.JS
2012-06-20 20:44 . 2012-06-20 20:44 8288 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\IMAGE.JS
2012-06-20 20:44 . 2012-06-20 20:44 51852 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\EXTERNALWRAPPER.JS
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2012-06-18 16:19 . 2012-03-06 23:01 20696 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-06-18 16:19 . 2012-03-06 23:03 337880 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-06-18 16:19 . 2012-03-06 23:02 35672 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2012-06-18 16:19 . 2012-03-06 23:01 53848 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-06-18 16:19 . 2012-03-06 23:03 612184 ----a-w- c:\windows\system32\drivers\aswSnx.sys
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2012-06-18 16:19 . 2012-03-06 22:58 24920 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2012-06-18 16:18 . 2012-03-06 23:15 41184 ----a-w- c:\windows\avastSS.scr
2012-06-18 16:18 . 2012-03-06 23:15 201352 ----a-w- c:\windows\system32\aswBoot.exe
2012-06-18 16:18 . 2012-06-18 16:18 -------- d-----w- c:\program files\AVAST Software
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2012-06-17 20:13 . 2012-06-18 03:11 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
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2012-06-16 10:20 . 2012-06-16 10:20 -------- d-----w- c:\documents and settings\james\Local Settings\Application Data\SupportSoft
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2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\PCDr
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\PC-Doctor
2012-06-16 10:17 . 2012-06-16 10:17 -------- d-----w- c:\program files\Dell Support Center
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2012-06-16 09:28 . 2012-06-20 19:16 -------- d-----w- c:\windows\system32\XPSViewer
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2012-06-16 09:27 . 2012-06-16 09:27 -------- d-----w- c:\program files\Reference Assemblies
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2012-06-16 09:26 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll
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2012-06-16 09:26 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
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.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-06-15 04:28 . 2011-05-19 08:08 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-05-31 13:22 . 2005-08-16 09:18 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08 . 2005-08-16 09:18 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20 . 2005-08-16 09:18 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42 . 2005-08-16 09:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42 . 2005-08-16 09:18 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38 . 2005-08-16 09:18 385024 ----a-w- c:\windows\system32\html.iec
2012-05-02 13:46 . 2005-08-16 09:37 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
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.
.
((((((((((((((((((((((((((((( SnapShot@2012-06-20_16.44.11 )))))))))))))))))))))))))))))))))))))))))
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-- Snapshot reset to current date --
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((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
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*Note* empty entries & legit default entries are not shown
REGEDIT4
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2012-03-06 23:15 123536 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-12-04 39408]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ShowLOMControl"="1 (0x1)" [X]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-14 98304]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-14 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-14 118784]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-12-28 667718]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-12-28 602182]
"SigmatelSysTrayApp"="stsystra.exe" [2005-11-17 397312]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-11-29 761947]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-12-10 49152]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2006-04-19 26112]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-07-13 1117184]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-03-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-03-26 142120]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-26 206064]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-03-06 4241512]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-4-19 24576]
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^james^Start Menu^Programs^Startup^LimeWire On Startup.lnk]
path=c:\documents and settings\james\Start Menu\Programs\Startup\LimeWire On Startup.lnk
backup=c:\windows\pss\LimeWire On Startup.lnkStartup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2010-02-18 01:37 177472 ----a-w- c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2009-07-26 23:44 3883856 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\FrostWire 5\\FrostWire.exe"=
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2/12/2010 8:00 AM 207792]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [6/18/2012 10:19 AM 612184]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [6/18/2012 10:19 AM 337880]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2/12/2010 8:00 AM 233136]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [6/18/2012 10:19 AM 20696]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [11/29/2009 12:45 PM 135664]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe --> c:\program files\Spyware Doctor\pctsAuxs.exe [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [11/29/2009 12:45 PM 135664]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2/12/2010 8:00 AM 70408]
S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\TfNetMon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - EHRECVR
*NewlyCreated* - EHSCHED
*NewlyCreated* - MPKSL2BC95A63
*Deregistered* - MpKsl2bc95a63
.
Contents of the 'Scheduled Tasks' folder
.
2012-06-20 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-11-29 18:44]
.
2012-06-20 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-11-29 18:44]
.
2012-06-16 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2832030973-3930525074-3408417577-1005Core.job
- c:\documents and settings\james\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-06-15 10:49]
.
2012-06-20 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2832030973-3930525074-3408417577-1005UA.job
- c:\documents and settings\james\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-06-15 10:49]
.
2012-06-20 c:\windows\Tasks\User_Feed_Synchronization-{A8CE82C2-3C27-4C84-9E3B-2374FBDEBB64}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 10:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
TCP: DhcpNameServer = 69.145.248.4 69.146.17.2 69.144.49.29
FF - ProfilePath - c:\documents and settings\james\Application Data\Mozilla\Firefox\Profiles\mtmekrz3.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - Ext: Skype extension: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\AVAST Software\Avast\WebRep\FF
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-06-20 15:12
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Intel\Wireless\Folders\ * Æ]
"Path"="c:\\WINDOWS\\system32\\config\\systemprofile\\Application Data\\Intel\\Wireless\\"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'lsass.exe'(1024)
c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
.
- - - - - - - > 'explorer.exe'(1616)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_44262b86\MSVCR80.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2012-06-20 15:16:02
ComboFix-quarantined-files.txt 2012-06-20 21:15
ComboFix2.txt 2012-06-20 16:48
.
Pre-Run: 55,900,626,944 bytes free
Post-Run: 56,046,870,528 bytes free
.
- - End Of File - - 35A19FDD404116B2F601D4A137B80858

during running of Combofix a note popped up that Combofix needed to be updated so I clicked okay then realized that it may have replaced or gotten rid of that script file. please let me know if I need to rerun it with the script and not let it update.

the browsers are all working fine now.

The CD/DVD drive is still disabled.

Install Shield will not load properly, there is an icon for it in the system tray but when I click on it the box appears with the proper title but the box is blank inside.

I uninstalled MSE because Combofix kept telling me that the realtime protection was on even though I turned it off. I will re-install a fresh version after I am finished fixing the laptop.

#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:12:38 AM

Posted 21 June 2012 - 02:55 AM

Hello
try this for the CD drive - http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us


after you run combofix this time you can reinstall MSE



:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers
USAToday
infoworld


These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job

Programs to remove

Adobe Reader 6.0.1
FrostWire 5.2.11
[/list]


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]
Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
  • Click Run Cleaner.
  • Close CCleaner.


: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

Edited by gringo_pr, 21 June 2012 - 03:03 AM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 destry.stevens

destry.stevens
  • Topic Starter

  • Members
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  • Local time:10:38 PM

Posted 21 June 2012 - 05:55 AM

1. MBAM Log

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.21.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
james :: D2KGTT91 [administrator]

6/21/2012 4:13:27 AM
mbam-log-2012-06-21 (04-13-27).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217168
Time elapsed: 7 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 5
HKCR\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{70C6E9DE-F30E-4A40-8A6F-9572C2328320} (PUP.FCTPlugin) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{70C6E9DE-F30E-4A40-8A6F-9572C2328320} (PUP.FCTPlugin) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{70C6E9DE-F30E-4A40-8A6F-9572C2328320} (PUP.FCTPlugin) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKLM\SOFTWARE\Mozilla\Firefox\extensions|ClickPotatoLite@ClickPotatoLite.com (Adware.ClickPotato) -> Data: C:\Program Files\ClickPotatoLite\bin\10.0.530.0\firefox\extensions -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

2. HJT Log


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:34:20 AM, on 6/21/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ShowLOMControl] 
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8CFCF42C-1C64-47D6-AEEC-F9D001832ED3} (DellSystem.Scanner) - http://xserv.dell.com/DellDriverScanner/DellSystem.CAB
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - (no file)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - C:\Program Files\Spyware Doctor\pctsAuxs.exe (file missing)
O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - C:\Program Files\Spyware Doctor\pctsSvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 10434 bytes

XXXXXXXXXXXXXX

at the beginning of your reply you mention Combofix but didn't have it on your list of items to run. I didn't run it this time. Can I re-install MSE after this post?

Had trouble running HJT as administrator as I don't have the password for administrator account. However, the account I am using does have administrator access. If you know of a way to reset the password or a default password for this version of windows I can rerun the HJT tool.

I removed the CD/DVD drive from the laptop and re-installed it. It is now functioning properly, the Microsoft fixit tool didn't seem to do anything.

I removed the designated programs and re-installed Java as you directed.

Install Shield is still acting up. Won't load completely.

#10 gringo_pr

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Posted 21 June 2012 - 08:39 PM

Greetings

try the fixit here - http://support.microsoft.com/kb/2438651

yes reinstall MSE now

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
      O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
      O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
      O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
      O4 - HKLM\..\Run: [ShowLOMControl] 
      O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
      O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the ActiveX control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard or copy and paste the results here in this topic

Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 destry.stevens

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Posted 22 June 2012 - 10:54 PM

ESET log

C:\Documents and Settings\james\.frostwire5\updates\frostwire-5.3.6.windows.exe Win32/OpenCandy application
C:\Documents and Settings\james\Application Data\FrostWire\.AppSpecialShare\frostwire-4.21.7.windows.exe Win32/OpenCandy application
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\background.html Win32/BHO.OEI trojan
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\ContentScript.js Win32/BHO.OEI trojan
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\background.html Win32/BHO.OEI trojan
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\ContentScript.js Win32/BHO.OEI trojan
C:\Documents and Settings\james\My Documents\Downloads\ooVoo.exe multiple threats
C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\ro96w8zh.default\extensions\vcauzzqmut@vcauzzqmut.org.xpi JS/Redirector.NCA trojan
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP341\A0206362.dll a variant of Win32/Adware.Facetheme.A application

looks like there are still some infections on the machine


That fixit did nothing note worthy for the machine.

Install Shield still won't come up. Is there a way to remove it or repair the program.

#12 gringo_pr

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Posted 23 June 2012 - 08:17 AM

Greetings

There are somethings in the online scan I want to remove so run this scrript for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

File::
C:\Documents and Settings\james\.frostwire5\updates\frostwire-5.3.6.windows.exe
C:\Documents and Settings\james\Application Data\FrostWire\.AppSpecialShare\frostwire-4.21.7.windows.exe
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\background.html
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\ContentScript.js
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\background.html
C:\Documents and Settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\ContentScript.js
C:\Documents and Settings\james\My Documents\Downloads\ooVoo.exe
C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\ro96w8zh.default\extensions\vcauzzqmut@vcauzzqmut.org.xpi

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer



"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 destry.stevens

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Posted 23 June 2012 - 09:58 PM

ComboFix 12-06-20.02 - james 06/23/2012 20:03:37.3.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1455 [GMT -6:00]
Running from: c:\documents and settings\james\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\james\Desktop\CFScript.txt
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: Microsoft Security Essentials *Disabled/Outdated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
FILE ::
"c:\documents and settings\james\.frostwire5\updates\frostwire-5.3.6.windows.exe"
"c:\documents and settings\james\Application Data\FrostWire\.AppSpecialShare\frostwire-4.21.7.windows.exe"
"c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\background.html"
"c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\ContentScript.js"
"c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\background.html"
"c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\ContentScript.js"
"c:\documents and settings\james\My Documents\Downloads\ooVoo.exe"
"c:\documents and settings\LocalService\Application Data\Mozilla\Firefox\Profiles\ro96w8zh.default\extensions\vcauzzqmut@vcauzzqmut.org.xpi"
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\All Users\Application Data\TEMP
c:\documents and settings\james\.frostwire5\updates\frostwire-5.3.6.windows.exe
c:\documents and settings\james\Application Data\FrostWire\.AppSpecialShare\frostwire-4.21.7.windows.exe
c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\background.html
c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadedbdidfgdgfggdagfggdcdedigedi\ContentScript.js
c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\background.html
c:\documents and settings\james\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\aadggfdbdhdedaggdadjdadgdedededd\ContentScript.js
c:\documents and settings\james\My Documents\Downloads\ooVoo.exe
c:\documents and settings\LocalService\Application Data\Mozilla\Firefox\Profiles\ro96w8zh.default\extensions\vcauzzqmut@vcauzzqmut.org.xpi
.
.
((((((((((((((((((((((((( Files Created from 2012-05-24 to 2012-06-24 )))))))))))))))))))))))))))))))
.
.
2012-06-24 01:30 . 2012-06-24 01:31 -------- d-----w- c:\windows\LastGood
2012-06-23 02:15 . 2012-06-23 02:15 -------- d-----w- c:\program files\ESET
2012-06-21 10:30 . 2012-06-21 10:30 -------- d-----w- c:\documents and settings\james\Local Settings\Application Data\Sun
2012-06-21 10:29 . 2012-06-21 10:29 388096 ----a-r- c:\documents and settings\james\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2012-06-21 10:10 . 2012-06-21 10:10 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-06-21 10:10 . 2012-04-04 21:56 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-21 09:56 . 2012-06-21 09:56 -------- d-----w- c:\program files\CCleaner
2012-06-21 09:42 . 2012-06-21 09:42 -------- d-----w- c:\program files\Common Files\Java
2012-06-21 09:41 . 2012-06-21 09:41 -------- d-----w- c:\program files\Oracle
2012-06-21 09:41 . 2012-06-21 09:41 -------- d-----w- c:\documents and settings\james\Application Data\Oracle
2012-06-21 09:40 . 2012-05-05 01:29 143872 ----a-w- c:\windows\system32\javacpl.cpl
2012-06-21 09:15 . 2012-06-23 01:53 -------- d-----w- c:\documents and settings\james\Application Data\ElevatedDiagnostics
2012-06-21 08:42 . 2012-06-21 08:42 -------- d-----w- c:\program files\VS Revo Group
2012-06-20 17:44 . 2012-05-11 14:42 521728 ------w- c:\windows\system32\dllcache\jsdbgui.dll
2012-06-20 17:39 . 2011-04-21 13:37 105472 ------w- c:\windows\system32\dllcache\mup.sys
2012-06-20 17:36 . 2012-05-02 13:46 139656 ------w- c:\windows\system32\dllcache\rdpwd.sys
2012-06-20 17:32 . 2011-07-08 14:02 10496 ------w- c:\windows\system32\dllcache\ndistapi.sys
2012-06-20 17:32 . 2012-01-11 19:06 3072 ------w- c:\windows\system32\iacenc.dll
2012-06-20 17:32 . 2012-01-11 19:06 3072 ------w- c:\windows\system32\dllcache\iacenc.dll
2012-06-18 16:19 . 2012-03-06 23:01 20696 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-06-18 16:19 . 2012-03-06 23:03 337880 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-06-18 16:19 . 2012-03-06 23:02 35672 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2012-06-18 16:19 . 2012-03-06 23:01 53848 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-06-18 16:19 . 2012-03-06 23:03 612184 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-18 16:19 . 2012-03-06 23:01 95704 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2012-06-18 16:19 . 2012-03-06 23:01 89048 ----a-w- c:\windows\system32\drivers\aswmon.sys
2012-06-18 16:19 . 2012-03-06 22:58 24920 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2012-06-18 16:18 . 2012-03-06 23:15 41184 ----a-w- c:\windows\avastSS.scr
2012-06-18 16:18 . 2012-03-06 23:15 201352 ----a-w- c:\windows\system32\aswBoot.exe
2012-06-18 16:18 . 2012-06-18 16:18 -------- d-----w- c:\program files\AVAST Software
2012-06-18 03:27 . 2012-06-18 03:27 -------- d-----w- C:\HJT
2012-06-17 20:13 . 2012-06-21 10:02 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2012-06-17 20:13 . 2012-06-17 20:18 -------- d-----w- c:\program files\Spybot - Search & Destroy
2012-06-16 11:30 . 2012-06-18 16:18 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software
2012-06-16 10:49 . 2012-06-16 10:49 -------- d-----w- c:\program files\Trend Micro
2012-06-16 10:20 . 2012-06-16 10:20 -------- d-----w- c:\documents and settings\james\Local Settings\Application Data\SupportSoft
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\SupportSoft
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\PCDr
2012-06-16 10:18 . 2012-06-16 10:18 -------- d-----w- c:\documents and settings\All Users\Application Data\PC-Doctor
2012-06-16 10:17 . 2012-06-16 10:17 -------- d-----w- c:\program files\Dell Support Center
2012-06-16 10:17 . 2012-06-16 10:17 -------- d-----w- c:\program files\Common Files\supportsoft
2012-06-16 10:16 . 2012-06-16 10:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Dell
2012-06-16 09:51 . 2012-06-16 09:51 0 ----a-w- c:\windows\invcol.tmp
2012-06-16 09:34 . 2012-06-16 09:55 -------- d-----w- c:\documents and settings\james\Local Settings\Application Data\Deployment
2012-06-16 09:28 . 2012-06-20 19:16 -------- d-----w- c:\windows\system32\XPSViewer
2012-06-16 09:28 . 2012-06-16 09:28 -------- d-----w- c:\program files\MSBuild
2012-06-16 09:27 . 2012-06-16 09:27 -------- d-----w- c:\program files\Reference Assemblies
2012-06-16 09:27 . 2008-07-06 12:06 89088 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-06-16 09:26 . 2008-07-06 12:06 117760 ------w- c:\windows\system32\prntvpt.dll
2012-06-16 09:26 . 2008-07-06 12:06 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2012-06-16 09:26 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll
2012-06-16 09:26 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2012-06-16 09:26 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\Spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2012-06-16 09:26 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2012-06-16 09:26 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\xpssvcs.dll
2012-06-16 09:26 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2012-06-16 09:26 . 2012-06-16 09:27 -------- d-----w- C:\0a502da15adf2ba14ad275
2012-06-15 07:02 . 2012-06-15 07:02 -------- d-sh--w- c:\documents and settings\james\IECompatCache
2012-06-15 04:28 . 2012-05-05 01:29 772504 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-05-31 13:22 . 2012-05-31 13:22 599040 ------w- c:\windows\system32\dllcache\crypt32.dll
2012-05-27 00:31 . 2012-05-27 00:31 -------- d-----w- c:\windows\system32\wbem\Repository
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-06-02 21:19 . 2009-08-07 02:24 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 21:19 . 2009-08-07 02:24 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 21:19 . 2005-08-16 09:40 329240 ----a-w- c:\windows\system32\wucltui.dll
2012-06-02 21:19 . 2005-08-16 09:40 210968 ----a-w- c:\windows\system32\wuweb.dll
2012-06-02 21:19 . 2005-08-16 09:40 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 21:19 . 2009-08-07 02:24 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 21:19 . 2005-08-16 09:40 53784 ----a-w- c:\windows\system32\wuauclt.exe
2012-06-02 21:19 . 2005-08-16 09:18 97304 ----a-w- c:\windows\system32\cdm.dll
2012-06-02 21:19 . 2009-08-07 02:24 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 21:19 . 2005-08-16 09:40 577048 ----a-w- c:\windows\system32\wuapi.dll
2012-06-02 21:19 . 2005-08-16 09:40 1933848 ----a-w- c:\windows\system32\wuaueng.dll
2012-06-02 21:18 . 2010-01-04 18:37 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 21:18 . 2010-01-04 18:37 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 21:18 . 2010-01-04 18:37 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22 . 2005-08-16 09:18 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08 . 2005-08-16 09:18 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20 . 2005-08-16 09:18 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42 . 2005-08-16 09:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42 . 2005-08-16 09:18 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38 . 2005-08-16 09:18 385024 ----a-w- c:\windows\system32\html.iec
2012-05-05 01:29 . 2011-05-19 08:08 687504 ----a-w- c:\windows\system32\deployJava1.dll
2012-05-04 13:16 . 2005-08-16 09:18 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32 . 2004-08-04 03:59 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46 . 2005-08-16 09:37 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
.
((((((((((((((((((((((((((((( SnapShot_2012-06-20_21.12.35 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-06-24 01:28 . 2012-06-24 01:28 16384 c:\windows\temp\Perflib_Perfdata_884.dat
+ 2012-06-21 09:11 . 2007-11-01 04:48 20992 c:\windows\system32\windowspowershell\v1.0\pwrshsip.dll
+ 2012-06-24 01:31 . 2012-06-02 21:19 45080 c:\windows\system32\SoftwareDistribution\Setup\ServiceStartup\wups2.dll\7.6.7600.256\wups2.dll
+ 2012-06-24 01:31 . 2012-06-02 21:19 35864 c:\windows\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.6.7600.256\wups.dll
+ 2005-08-16 09:40 . 2012-06-02 21:19 53784 c:\windows\system32\dllcache\wuauclt.exe
+ 2005-08-16 09:18 . 2012-06-02 21:19 97304 c:\windows\system32\dllcache\cdm.dll
+ 2012-06-24 01:31 . 2009-08-07 02:24 44768 c:\windows\LastGood\system32\wups2.dll
+ 2012-06-24 01:31 . 2009-08-07 02:24 35552 c:\windows\LastGood\system32\wups.dll
+ 2012-06-24 01:30 . 2009-08-07 02:24 53472 c:\windows\LastGood\system32\wuauclt.exe
+ 2012-06-24 01:30 . 2009-08-07 02:24 96480 c:\windows\LastGood\system32\cdm.dll
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+ 2011-06-06 18:55 . 2011-06-06 18:55 35736 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\reader_sl.exe
+ 2011-06-06 18:55 . 2011-06-06 18:55 88992 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\PDFPrevHndlr.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 94608 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\eula.exe
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+ 2011-06-06 18:55 . 2011-06-06 18:55 17824 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AcroRd32Info.exe
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+ 2012-06-21 09:11 . 2012-06-21 09:11 32768 c:\windows\assembly\GAC_MSIL\Microsoft.PowerShell.Commands.Utility.resources\1.0.0.0_en_31bf3856ad364e35\Microsoft.PowerShell.Commands.Utility.resources.dll
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+ 2012-06-21 09:11 . 2007-06-30 18:49 4608 c:\windows\system32\windowspowershell\v1.0\pwrshmsg.dll
+ 2012-06-21 09:11 . 2012-06-21 09:11 8704 c:\windows\assembly\GAC_MSIL\Microsoft.PowerShell.Security.resources\1.0.0.0_en_31bf3856ad364e35\Microsoft.PowerShell.Security.resources.dll
+ 2005-08-16 09:18 . 2011-11-16 14:21 354816 c:\windows\system32\winhttp.dll
- 2005-08-16 09:18 . 2009-08-25 09:17 354816 c:\windows\system32\winhttp.dll
+ 2012-06-21 09:11 . 2007-10-30 09:15 330240 c:\windows\system32\windowspowershell\v1.0\powershell.exe
+ 2005-08-16 09:18 . 2011-11-16 14:21 152064 c:\windows\system32\schannel.dll
+ 2012-06-21 09:40 . 2012-05-05 01:29 227720 c:\windows\system32\javaws.exe
+ 2012-06-21 09:40 . 2012-06-21 09:40 174064 c:\windows\system32\javaw.exe
+ 2012-06-21 09:40 . 2012-06-21 09:40 174064 c:\windows\system32\java.exe
+ 2005-08-16 09:40 . 2012-06-02 21:19 210968 c:\windows\system32\dllcache\wuweb.dll
+ 2005-08-16 09:40 . 2012-06-02 21:19 329240 c:\windows\system32\dllcache\wucltui.dll
+ 2005-08-16 09:40 . 2012-06-02 21:19 577048 c:\windows\system32\dllcache\wuapi.dll
+ 2008-12-16 12:30 . 2011-11-16 14:21 354816 c:\windows\system32\dllcache\winhttp.dll
- 2008-12-16 12:30 . 2009-08-25 09:17 354816 c:\windows\system32\dllcache\winhttp.dll
+ 2008-12-05 06:54 . 2011-11-16 14:21 152064 c:\windows\system32\dllcache\schannel.dll
+ 2012-06-24 01:31 . 2009-08-07 02:24 209632 c:\windows\LastGood\system32\wuweb.dll
+ 2012-06-24 01:30 . 2009-08-07 02:24 327896 c:\windows\LastGood\system32\wucltui.dll
+ 2012-06-24 01:30 . 2009-08-07 02:23 575704 c:\windows\LastGood\system32\wuapi.dll
+ 2012-06-24 01:31 . 2009-08-07 02:23 215920 c:\windows\LastGood\system32\muweb.dll
+ 2012-06-24 01:31 . 2009-08-07 02:23 274288 c:\windows\LastGood\system32\mucltui.dll
+ 2012-06-23 04:38 . 2012-06-23 04:38 301056 c:\windows\Installer\b0c754.msi
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- 2012-06-20 18:18 . 2012-06-20 18:18 109563 c:\windows\Installer\{0F842B77-56EA-4AAF-8295-81A022350B5E}\SCEP.exe
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- 2012-06-20 18:18 . 2012-06-20 18:18 109563 c:\windows\Installer\{0F842B77-56EA-4AAF-8295-81A022350B5E}\INTUNE.exe
- 2012-06-20 18:18 . 2012-06-20 18:18 109563 c:\windows\Installer\{0F842B77-56EA-4AAF-8295-81A022350B5E}\FEP.exe
+ 2012-06-20 18:18 . 2012-06-23 04:39 109563 c:\windows\Installer\{0F842B77-56EA-4AAF-8295-81A022350B5E}\FEP.exe
- 2012-06-20 18:18 . 2012-06-20 18:18 109563 c:\windows\Installer\{0F842B77-56EA-4AAF-8295-81A022350B5E}\EPP.exe
+ 2012-06-20 18:18 . 2012-06-23 04:39 109563 c:\windows\Installer\{0F842B77-56EA-4AAF-8295-81A022350B5E}\EPP.exe
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+ 2011-06-06 18:55 . 2011-06-06 18:55 394136 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\pdfshell.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 103848 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\PDFPrevHndlrShim.exe
+ 2011-06-06 18:55 . 2011-06-06 18:55 183696 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\nppdf32.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 104344 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AiodLite.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 937920 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\adobearm.exe
+ 2011-06-06 18:55 . 2011-06-06 18:55 102808 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AcroRdIF.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 755088 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AcroPDF.dll
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+ 2011-06-06 18:55 . 2011-06-06 18:55 205720 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\a3dutils.dll
+ 2012-06-21 09:35 . 2012-06-21 09:35 160256 c:\windows\assembly\NativeImages_v2.0.50727_32\System.Management.A#\565bc89beb2fb404b1612721a9d56d3a\System.Management.Automation.resources.ni.dll
+ 2012-06-21 09:35 . 2012-06-21 09:35 492032 c:\windows\assembly\NativeImages_v2.0.50727_32\Microsoft.PowerShel#\d4375675fc5879a48c22dc8d7c80e841\Microsoft.PowerShell.ConsoleHost.ni.dll
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+ 2012-06-21 09:35 . 2012-06-21 09:35 433664 c:\windows\assembly\NativeImages_v2.0.50727_32\Microsoft.PowerShel#\15b7846d6acc551a7afdf5cc3de7547b\Microsoft.PowerShell.Commands.Management.ni.dll
+ 2012-06-21 09:11 . 2012-06-21 09:11 163840 c:\windows\assembly\GAC_MSIL\System.Management.Automation.resources\1.0.0.0_en_31bf3856ad364e35\System.Management.Automation.resources.dll
+ 2012-06-21 09:11 . 2012-06-21 09:11 200704 c:\windows\assembly\GAC_MSIL\Microsoft.PowerShell.ConsoleHost\1.0.0.0__31bf3856ad364e35\Microsoft.PowerShell.ConsoleHost.dll
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+ 2005-08-16 09:40 . 2012-06-02 21:19 1933848 c:\windows\system32\dllcache\wuaueng.dll
+ 2009-11-29 18:16 . 2012-05-04 13:12 2192640 c:\windows\system32\dllcache\ntoskrnl.exe
- 2009-11-29 18:16 . 2012-04-11 13:10 2192640 c:\windows\system32\dllcache\ntoskrnl.exe
- 2009-11-29 18:16 . 2012-04-11 12:35 2026496 c:\windows\system32\dllcache\ntkrpamp.exe
+ 2009-11-29 18:16 . 2012-05-04 12:32 2026496 c:\windows\system32\dllcache\ntkrpamp.exe
+ 2009-02-08 02:02 . 2012-05-04 12:32 2069120 c:\windows\system32\dllcache\ntkrnlpa.exe
- 2009-02-08 02:02 . 2012-04-11 12:35 2069120 c:\windows\system32\dllcache\ntkrnlpa.exe
- 2009-11-29 18:16 . 2012-04-11 13:14 2148352 c:\windows\system32\dllcache\ntkrnlmp.exe
+ 2009-11-29 18:16 . 2012-05-04 13:16 2148352 c:\windows\system32\dllcache\ntkrnlmp.exe
+ 2012-06-24 01:30 . 2009-08-07 02:23 1929952 c:\windows\LastGood\system32\wuaueng.dll
+ 2012-06-21 09:35 . 2012-06-21 09:35 2295808 c:\windows\Installer\a0409.msi
+ 2011-06-06 18:55 . 2011-06-06 18:55 2215312 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\rt3d.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 1189004 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\JSByteCodeWin.bin
+ 2011-06-06 18:55 . 2011-06-06 18:55 6543768 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\authplay.dll
+ 2011-06-06 18:55 . 2011-06-06 18:55 1240992 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AdobeCollabSync.exe
+ 2011-06-06 18:55 . 2011-06-06 18:55 1480600 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AcroRd32.exe
+ 2009-11-29 18:16 . 2012-05-04 13:12 2192640 c:\windows\Driver Cache\i386\ntoskrnl.exe
- 2009-11-29 18:16 . 2012-04-11 13:10 2192640 c:\windows\Driver Cache\i386\ntoskrnl.exe
- 2009-11-29 18:16 . 2012-04-11 12:35 2026496 c:\windows\Driver Cache\i386\ntkrpamp.exe
+ 2009-11-29 18:16 . 2012-05-04 12:32 2026496 c:\windows\Driver Cache\i386\ntkrpamp.exe
- 2009-02-08 02:02 . 2012-04-11 12:35 2069120 c:\windows\Driver Cache\i386\ntkrnlpa.exe
+ 2009-02-08 02:02 . 2012-05-04 12:32 2069120 c:\windows\Driver Cache\i386\ntkrnlpa.exe
- 2009-11-29 18:16 . 2012-04-11 13:14 2148352 c:\windows\Driver Cache\i386\ntkrnlmp.exe
+ 2009-11-29 18:16 . 2012-05-04 13:16 2148352 c:\windows\Driver Cache\i386\ntkrnlmp.exe
+ 2012-06-21 09:35 . 2012-06-21 09:35 4950016 c:\windows\assembly\NativeImages_v2.0.50727_32\System.Management.A#\c1b3a38c1e1528e22b8f5531d7b3700c\System.Management.Automation.ni.dll
+ 2012-06-21 09:11 . 2012-06-21 09:11 1564672 c:\windows\assembly\GAC_MSIL\System.Management.Automation\1.0.0.0__31bf3856ad364e35\System.Management.Automation.dll
+ 2012-04-04 11:17 . 2012-04-04 11:17 16613376 c:\windows\Installer\a040a.msp
+ 2011-06-06 18:55 . 2011-06-06 18:55 24731544 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744AA0100000010\10.1.0\AcroRd32.dll
.
-- Snapshot reset to current date --
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2012-03-06 23:15 123536 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-12-28 667718]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-12-28 602182]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-11-29 761947]
"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-07-13 1117184]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-03-06 4241512]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-4-19 24576]
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^james^Start Menu^Programs^Startup^LimeWire On Startup.lnk]
path=c:\documents and settings\james\Start Menu\Programs\Startup\LimeWire On Startup.lnk
backup=c:\windows\pss\LimeWire On Startup.lnkStartup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2010-02-18 01:37 177472 ----a-w- c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2009-07-26 23:44 3883856 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2/12/2010 8:00 AM 207792]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [6/18/2012 10:19 AM 612184]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [6/18/2012 10:19 AM 337880]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2/12/2010 8:00 AM 233136]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [6/18/2012 10:19 AM 20696]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [11/29/2009 12:45 PM 135664]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe --> c:\program files\Spyware Doctor\pctsAuxs.exe [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [11/29/2009 12:45 PM 135664]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2/12/2010 8:00 AM 70408]
S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\TfNetMon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]
.
Contents of the 'Scheduled Tasks' folder
.
2012-06-24 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-11-29 18:44]
.
2012-06-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-11-29 18:44]
.
2012-06-21 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2832030973-3930525074-3408417577-1005Core.job
- c:\documents and settings\james\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-06-15 10:49]
.
2012-06-24 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2832030973-3930525074-3408417577-1005UA.job
- c:\documents and settings\james\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2012-06-15 10:49]
.
2012-06-24 c:\windows\Tasks\User_Feed_Synchronization-{A8CE82C2-3C27-4C84-9E3B-2374FBDEBB64}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 10:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
TCP: DhcpNameServer = 216.166.159.7 216.166.159.6
FF - ProfilePath - c:\documents and settings\james\Application Data\Mozilla\Firefox\Profiles\mtmekrz3.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - Ext: Skype extension: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\AVAST Software\Avast\WebRep\FF
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-06-23 20:09
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Intel\Wireless\Folders\ * Æ]
"Path"="c:\\WINDOWS\\system32\\config\\systemprofile\\Application Data\\Intel\\Wireless\\"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'lsass.exe'(996)
c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
.
Completion time: 2012-06-23 20:11:58
ComboFix-quarantined-files.txt 2012-06-24 02:11
ComboFix2.txt 2012-06-20 21:16
ComboFix3.txt 2012-06-20 16:48
.
Pre-Run: 57,484,156,928 bytes free
Post-Run: 57,554,743,296 bytes free
.
- - End Of File - - 7A4837B8E98C5CABD0E83826E64D0FD3

Laptop seems to running pretty well, no lags or lockups.

the Install Shield hasn't tried to pop up for awhile so I can't tell if there is any difference in its function.

Browsers are all still working without redirects.

Is there anyway to restore the administrators password. this machine was purchased second hand and the admin password was not given. although the user I am logged in under has admin privileges it would be nice to have the administrator password.

#14 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 23 June 2012 - 10:12 PM

Greetings


Is there anyway to restore the administrators password. this machine was purchased second hand and the admin password was not given. although the user I am logged in under has admin privileges it would be nice to have the administrator password.

There should be - but I don't know how to do it

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wrong time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standard today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.


  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 destry.stevens

destry.stevens
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Posted 25 June 2012 - 12:52 AM

I ran all the appropriate application as you directed.

Uninstalled as instructed.

Really like the WinPatrol by the way, seems like an excellent program.

Everything seems to be operating very well at this point.

I installed MSE as primary and Avast as compatible install.

The only problem that seems to persist is one that I failed to mention earlier, the power monitor icon in the system tray stays on AC power at all times. Even as the machine is shutting down due to the battery dying the icon stays on "AC power" when I go into the power manager options it says it isn't detecting any battery. the unit will run on battery power for about an hour so I know the battery is available and charging. If this is something you would rather me talk to Dell about I can, but I'm pretty sure it is out of warranty. I tried to reinstall Dell Quickset. That had no change.

What do you think about using the Dell online update wizard that is linked per machine to update everything on the laptop.

I really appreciate all your help and will definitely be utilizing your knowledge again if you will let me.




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