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BSOD Urgent


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#1 crazkilljoy

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Posted 18 June 2012 - 05:26 AM

Ok, first of all, I'm not even sure how im able to be on my computer typing this at the moment.
Explanation? sure. I'm fairly computer savvy. My computer has been freezing completely about 5-15 minutes after
I start it, high-cpu/gpu strain or not. I have run combofix on my computer a few times before and everything has turned out well.
So I disabled my security, (avast, malwarebytes, and ad-aware) and set off. The first thing that it did was tell me that it was out of date and update itself. Then it ran through it's 50 processes. Afterward, i saw a text line that caught my attention. It said:

Deleting files:

C:\microsoft

Of course this scared the bleep out of me, but i had faith since i had run it before with no problems. I let it continue, and eventually it rebooted the machine itself as usual. Only problem: When I got to the log on screen, i input m password and it showed the welcome message. Then my backround turned black, which led to a BSOD. So now I'm scared bleepless. Once again, I have misleading faith in it. I restart the computer, each time with the same result. the only difference was two things. one, the error paths began to change, and two, one time i got through the black screen for a few seconds to see combofix pop up on my desktop. It was jumping around, however, like it was trying to stay open but getting closed repeatedly. after that, i tried the system restore point that combofix created at the beginning of it's scan to no avail. Then I tried the only other restore point i had. thankfully, it was from about a week ago. Now I am miraculously onto my computer typing this so that i can get it fixed before my comp crashes again. It isnt repeating the 5-10 min crashes, as it has taken at least 30 mins to type this. I still cant enable Avast's shields. I am updating my windows defender definitions right now, and checking my windows firewall. please assist me before I have to buy a new computer...

Edited by crazkilljoy, 18 June 2012 - 05:29 AM.


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#2 Touchito

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Posted 23 June 2012 - 02:22 PM

Hello, crazkilljoy!
By this time you probably solved the problem already, but if you haven’t or someone else got a similar problem…
What I understand from your post is that you don’t have a specific problem but a whole mess.
What I would do:
First, ensure that there’s no conflict between your Avast and another antimalware software, by disabling your antispayware(s) real time protection (antiviruses and other antimalware shouldn’t work in real time simultaneously never).
2) Uninstall your Avast making sure that it uninstalls completly, by using the Avast Uninstall Utility, checking your (C:) Program Files for debris, and running CCleaner to find any possible leftovers (I don’t recommend any other registry cleaner). Download and reinstall Avast.
3) Update Windows and all your software as needed.
4) Download NirSoft BlueScreeView and scan your computer with it following Nirsoft.net directions. If it finds the cause of your Blue Screen problem, do the necessary to eliminate it (as much as possible, try not to make more changes to your machine yet, unless it’s necessary).
5) Scan-test your RAM with Windows Memory Diagnostic (x86 based computers) if your system got it. If it doesn’t, get and run Memtest86 (CD) from Memtest86.com
6) Assuming that your RAM is OK,
download and run Secunia 2.0 and update as needed;
run (Windows)chkdsk to a)check for errors and b)attempt recovery of bad sectors (just check boxes).
With a little luck you will solve the blue screen problem in step 4; if you don’t, after step 6 you will be able to discard some important possible causes of failure, and your machine will be ready for troubleshooting as much as possible, which I would start by scanning with Avast and other antimalware. I recommend Malwarebytes and SUPERAntispyware.
I hope this helps.
Regards Touchito :thumbup2:

Edited by hamluis, 23 June 2012 - 06:44 PM.
Minor edit - Hamluis.


#3 hamluis

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Posted 23 June 2012 - 06:43 PM

<<...and running CCleaner to find any possible leftovers (I don’t recommend any other registry cleaner).>>

With this exception, above suggestions were decent ones, IMO.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis




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