Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.If you can please print this topic
it will make it easier for you to follow the instructions and complete all of the necessary steps.
to your Desktop and run it by double-clicking the program's icon
- wait a couple of seconds for initial scan to be done
- connect all of the USB storage devices to the PC, one at a time, and keep each one connected at least for 10 seconds
- if there are more USB storage devices to scan, please take a note about the order in which these were connected
- after all the devices are scanned, choose "Save log" option from right-click menu on Monitor tab. That will open the log in Notepad. Please copy/paste the log to forum
USB storage devices are all the USB devices that get their own partition letter at connecting to the PC, e.g. flash drives (thumb/pen drives, USB sticks), external HDDs, MP3/MP4 players, digital cameras, memory cards (SD cards, Sony Memory Stick, MultiMedia Cards etc.), some mobile phones, some GPS navigation devices etc.