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Can't Remove Security Shiled Virus


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#1 meeps2012

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Posted 17 June 2012 - 09:25 PM

Hello

I noticed the security shield pop-up a few days ago, and have been trying to remove it since. I've followed the removal process from this site several times, both in and out of safe mode, but nothing seems to be helping.

Some of the problems I've been having, that may help you help me
-RKill did not show that it stopped any problems (the most recent time showed one thing in Windows Media Player).
-One of the steps said to "uncheck the checkbox labelled Use a proxy server for your LAN" - mine was never checked
-I've downloaded and run Malware bytes several times. The first two times and kept freezing and I would get the top banner would say "Not responding". Each time it detected something, but it never finished scanning and I wasnt able to remove anything.

The most recent time I tried it outside of safemode and it scanned without issue. The problem is that it took way too long to scan. It scanned for 30 hours and did not find a single issue. I finally decided to stop the scan and ask for help. Do I scan all the disks, or just the C drive? My C drive is ridiculously full with only about 15 GB free out of 224. A family member had been using this computer for a while and never did a defragment. There isnt that much software installed.

This thing is really stressing me out, so I appreciate any help I can get. I've tried system restore but I get error messages when I try that. Thank you for taking the time to respond.

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#2 boopme

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Posted 17 June 2012 - 09:29 PM

Hello, it appears to have also allowed something deeper.
We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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