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Computer will not start after installing Norton Power Eraser


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4 replies to this topic

#1 kman245

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Posted 17 June 2012 - 05:56 PM

Hello,

I was attempting to fix another computer of mine that recently had the Norton Suite installed. After installation, I received an error 5013, 3(Base Filtering Engine). After some searching, I was led to a Norton related website which instructed that the Norton Power Eraser. NPE then did some scanning and removed two items and it also created a restore point I believe. The next thing was to restart the computer, which I did and the computer hasn't been able to get pass the Windows loading screen. Any help would be greatly appreciated.

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#2 noknojon

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Posted 18 June 2012 - 07:07 AM

The next thing was to restart the computer, which I did and the computer hasn't been able to get pass the Windows loading screen.

Hi -
Can you get the computer to start in Safe Mode, rather than Normal Mode first ??
Just as the "loading" lead-in is about to start, can you press F8 to try and select Safe Mode with Networking.

While in Safe Mode try to remove Norton Power Eraser, and see what happens -

Post back with the results -

Thanks -

#3 kman245

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Posted 18 June 2012 - 11:07 AM

Thank you for the reply. No, the safe mode option isn't available. When I hit F8, I see two options which are Start Windows normally and Launch Start up repair(which isn't able to repair).

#4 guit30

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Posted 23 June 2012 - 02:57 AM

When restarting, push F4 and it should put you in a restore mode where you can have the computer reconfigure Windows.(Works on my Samsung), should work for you, I have Windows 7

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#5 quietman7

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Posted 23 June 2012 - 07:08 AM

Windows 7 Repair Options:
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