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Blue Screen...Help Please


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#1 sparkplug99

sparkplug99

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Posted 17 June 2012 - 04:39 PM

Computer Specs:

Acer
AO722
AMD C-60 APU with Radeon ™ HD Graphics 1.00 GHz
2.00 GB RAM
64-Bit Operating System
Windows 7 Home Premium

I keep getting this BSOD and its getting to be pretty annoying. Help Please Anyone!!!!

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#2 Artrooks

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Posted 17 June 2012 - 06:50 PM

Hello sparkplug99 ,

"Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS" http://carrona.org/bsodindx.html#0x00000050

As you can see, this problem can have many causes. Best to start by ruling out potentials.

1) Minidump files are dated 6/9 - 6/18/2012. What was new since just before 6/9/2012? (new hardware, software, malware, or any specific error messages). This may help to narrow down the search.

2) Check hard drive for file corruption by running chkdsk /R: http://www.sevenforums.com/tutorials/433-disk-check.html
  • Use Option one
  • Be sure to check both boxes (in Step 8)
  • Restart the computer. Check disk will proceed through 5 stages and can take several hours to complete. If errors are found, it should be run again.

3) Test netbook for bad memory module using a bootable USB flash drive:
A bad RAM (Random Access Memory) module can cause unwanted computer behavior such as freezing and BSOD.
  • Download Pre-compiled EXE file for USB key (Win XP, Vista, Win 7), unzip file, plug in USB Flash drive, and run "Memtest86+ USB Installer.exe." Set computer to boot from USB drive first.
  • Boot the computer with Memtest86+ flash drive.
  • The program will auto start. Allow it to run through at least 7 "passes" for minimal confidence; 12-24 hours for moderate-maximum confidence or until it registers any errors.
  • The test can be stopped as soon as an error is reported (in red). Press the ESC key to reboot.
  • In case of errors, isolate the problem module should you have more than one memory chip, by testing one chip at a time, in the slot closest to the CPU. Take precautions to avoid static electricity when handling sensative electronic components.
  • If a memory chip tests bad, then retest that chip in a different memory slot.
  • Remember, any errors can mean a bad memory stick or bad memory slot on the motherboard.

4) Make sure that all netbook drivers (especially video driver) are up to date by visiting the Acer site: http://support.acer.com/product/default.aspx?modelId=3658 and selecting the correct operating system.

5) If the above steps do not help, then temporarily uninstall your anti-virus software to to see if the BSODs stop.


As you proceed, let us know.

Edited by Artrooks, 17 June 2012 - 06:51 PM.

Regards,
Brooks



 





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