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please help: ukash computer locking - file encrypting ransomeware


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#1 Lidian

Lidian

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Posted 17 June 2012 - 12:14 PM

today i got an ukash virus.. while AVG Free antivirus program on..

with some search on the net i got rid of virus..
but i cannot recover my photos.. and they are very valuable for me..my babys firs 4 monts of pics..

i tried these programs:
kaspersky rannohdecryptor
dr.web te94decrypt

non of them worked..
original file size and encrypted file sizes are same that is why kaspersky not working..
i dont know why other is not working..

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is this a new version of ukash virus or is there a way to get back my photos back?

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#2 dev00790

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Posted 17 June 2012 - 05:44 PM

Hi

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Regards, dev00790

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