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Downloading kicks me off internet


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#1 ixcuincle

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Posted 17 June 2012 - 08:55 AM

I got a new Dell laptop yesterday. Everything appears fine but the touchpad and the wireless.

I was able to fix the touchpad by flat out ignoring it and getting a wireless mouse. Now, the only problem is the wireless. I'll be downloading files, and then I will suddenly be kicked off the internet.

The laptop is a Dell, and this appears to be a rampant problem with the wireless device on these computers. I am not warned at all when I am kicked off, and the connection icon in the lower right tray indicates 5 bars, even though I cannot access any internet functions.

I was wondering if anyone had any advice to address this issue. The disconnection seems to happen after 4 or 5 minutes, so larger files tend to disrupt the connection.

I doubt this has to do with the ISP, since I was able to use the internet without any issue at all on my older laptop. I am also using Windows 7 Home edition.

Edited by ixcuincle, 17 June 2012 - 09:37 AM.


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#2 NpaMA

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Posted 17 June 2012 - 12:41 PM

Try updating the wifi card's drivers.

You can find the drivers for your computer at this site: http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection you'll just need to enter the service tag or make/model on that page.

#3 ixcuincle

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Posted 17 June 2012 - 01:13 PM

I have attempted to do that, the wifi drivers from Dell are up to date.

I have concluded for sure that any type of long-term download disconnects the internet. Have tried to download World of Warcraft from the installer, and the internet disconnects. I then tried to download Battlefield: Bad Company 2 off Steam to test the internet, and see if it disconnected (it did). I can download at 1.6 or 1.7 MB/s for a few minutes, then the speed gradually reduces to 0, and the internet disconnects.

This is weird, because I was able to download Team Fortress 2 earlier yesterday, when I just got the Laptop. I was able to download that successfully for a long period of time...and then I installed the Windows 7 updates, which is when the problems started to occur.

--------------

Update on the situation: I have disabled the Dell Wireless utility, which has been responsible for some of the troubles. The internet is more consistent now, but I still get kicked off (although more rarely) for downloading simple things like QuickTime installers. I really don't know what's wrong with this laptop.

Edited by ixcuincle, 17 June 2012 - 09:01 PM.


#4 jhayz

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Posted 18 June 2012 - 12:46 AM

Try changing router's signal channel and then toggle from mixed mode to n or g frequency. You might wanna check your protection software features or you might be running two antivirus or firewall or additional features that might interfere.

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#5 Sneakycyber

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Posted 18 June 2012 - 06:34 PM

I have a Dell Studio that I have had no problems with at all. What Wireless adapter does your laptop have? I have the Dell 2GGYM.
Chad Mockensturm 
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