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Windows 7 Black screen of death followed by driver issues


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#1 Sirion

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Posted 16 June 2012 - 03:58 PM

Windows 7 Home, SP1. Black Screen with Moveable Cursor followed by driver issues with mouse.

My diablo3 account got hacked about a week ago. Following that, I reinstalled Malware bytes, ad-aware, and spybot and did full scans/immunizations with each. I think I had one hit with spybot in my cookies? Nothing like a keylogger.

A few days later, after my first reboot to install a flash update or something, I got the Black Screen with cursor after bootup. It actually took a really long time to go black - there was a lot going on. A couple updates were downloading/installing, but then after like 5 minutes of non-responsive explorer (couldn't open start menu) it went to Black Screen with cursor. Happened again upon reboot.

Booted to safe mode with networking, found a forum post that mentioned something about dll access permissions. I loaded up that section, fixed my administrator permissions to all. It did some things, but threw errors for C:\windows\system32 and C:\program files(x86), if I remember correctly.

Tried rebooting normally, it worked. Couple days later, automatic windows update rebooted my computer, and my mouse (razer) stopped working. I believe this is a driver issue, as I had the same problem when I first installed the mouse. The buttons work fine but it doesn't pick up the movement.

I'm worried I haven't fixed the issue completely, and I'm not entirely sure where it came from in the first place.

It should be noted that I don't have easy access to another system to boot under to change the drive permissions that way.


Thanks for any help.

Edited by boopme, 16 June 2012 - 08:41 PM.


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#2 boopme

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Posted 16 June 2012 - 07:56 PM

Hello, what is the Operating System?
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#3 Sirion

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Posted 16 June 2012 - 08:03 PM

It's windows 7 Home Premium SP1. I edited my above post to repeat that and add a little clarity.

Edited by Sirion, 16 June 2012 - 08:04 PM.


#4 boopme

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Posted 16 June 2012 - 08:40 PM

OK, sorry I missed it ,,, I am moving this to WIN 7
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#5 hamluis

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Posted 17 June 2012 - 06:29 AM

Have you tried running the Win 7 Startup Repair option?

http://windows.microsoft.com/en-us/windows7/products/features/startup-repair

Your boot files could be damaged.

If it were me...I'd also run the sfc /scannow command, to check for/replace any obviously damaged system files.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Louis




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