Sorry, I should have given this info also. Using windows xp.
Also, I have runn ipconfig and the ethernet adapter local area connection shows "no ip address (0.0.0.0)"
Futher examination shows some sort of DHCP problem. It seems as though the afd and tcip are working. However, I am having trouble with the Netbios over TCPIP. I am getting the following error msg in device manager. "Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer." It is my limited understanding that DHCP requires all three to be running.
I have tried without success to fix this problem.
Sorry for the delay in getting back to you about this.
Typicall when youre computer is pulling a 0.0.0.0 address, and the modem is completely unreachable through your device, it's one of two issues. Either the modem may need a 'hard' reset (by holding in the reset button on the back with a paperclip for about 30 seconds, or, the Ethernet card on your computer is causing the problem.
If you're going to reset the modem, then you'll need to know what your PPP username and password is (the username and password stored in the modem), so it can be reprogrammed once you've put it back to factory defaults. If that doesn't fix this, and you still can't pull a valid IP, then try a different computer (laptop, possibly), and see if it's pingable. If it IS, then your computer's ethernet NIC is the trouble. Unfortunately we don't support ethernet cards, however.
If you have additional questions or concerns, feel free to reach us here: http://on.fb.me/TALKTOUS
Edited by hamluis, 18 June 2012 - 05:56 PM.
PM sent re authorized rep status - Hamluis.