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Reset modem and changed password - not kicks me off constantly


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#1 CaryHM

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Posted 15 June 2012 - 09:00 PM

If you need the link to my previous malware incident, it is here: http://www.bleepingcomputer.com/forums/topic455863.html

I reset the router, I thought properly, but it now kicks me off sometimes in the middle of surfing. I may or may not have to unplug/reset the router to get back on. It will also always make me manually unplug and replug the router if I close my laptop, thereby severing connection.

I have a Dell Inspiron 1545/64 bit/Windows 7. I almost always use Firefox. I have a wireless connection to my Netgear CG3000D router (two other computers are connected to it as well, both with the same issues of course.) I have a cable connection, and at most I am no more than fifty feet away from my router at any time. Usually more like twenty (in the next room).

Here is my log from MiniToolbox, including Firefox proxy settings, since I almost never use Explorer. THANKS!!


MiniToolBox by Farbar Version: 09-06-2012
Ran by Cary (administrator) on 15-06-2012 at 20:57:29
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Cary-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-F1-A1-54-3D-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4d60:f27d:7dec:bbd4%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 15, 2012 8:39:08 PM
Lease Expires . . . . . . . . . . : Friday, June 15, 2012 9:39:08 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 225505697
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-62-EF-92-A4-BA-DB-B3-E3-07
DNS Servers . . . . . . . . . . . : 24.159.64.23
24.217.201.67
66.189.0.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Apex.com
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : A4-BA-DB-B3-E3-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F387517E-7C71-421B-B443-C805AE0BB587}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Apex.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:24e9:2698:3f57:fffd(Preferred)
Link-local IPv6 Address . . . . . : fe80::24e9:2698:3f57:fffd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vip01jcsntn.jcsn.tn.charter.com
Address: 24.159.64.23

Name: google.com
Addresses: 2001:4860:800a::64
173.194.37.67
173.194.37.65
173.194.37.64
173.194.37.70
173.194.37.69
173.194.37.73
173.194.37.78
173.194.37.72
173.194.37.71
173.194.37.68
173.194.37.66


Pinging google.com [173.194.37.72] with 32 bytes of data:
Reply from 173.194.37.72: bytes=32 time=25ms TTL=50
Reply from 173.194.37.72: bytes=32 time=26ms TTL=50

Ping statistics for 173.194.37.72:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server: vip01jcsntn.jcsn.tn.charter.com
Address: 24.159.64.23

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=77ms TTL=45
Reply from 209.191.122.70: bytes=32 time=73ms TTL=45

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 73ms, Maximum = 77ms, Average = 75ms
Server: vip01jcsntn.jcsn.tn.charter.com
Address: 24.159.64.23

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...70 f1 a1 54 3d 62 ......Dell Wireless 1397 WLAN Mini-Card
11...a4 ba db b3 e3 07 ......Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.2 281
192.168.0.2 255.255.255.255 On-link 192.168.0.2 281
192.168.0.255 255.255.255.255 On-link 192.168.0.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fd:24e9:2698:3f57:fffd/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::24e9:2698:3f57:fffd/128
On-link
12 281 fe80::4d60:f27d:7dec:bbd4/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2012 01:34:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (06/15/2012 01:33:17 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (06/15/2012 01:31:05 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (06/14/2012 07:16:53 PM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (06/14/2012 07:16:01 PM) (Source: ESENT) (User: )
Description: WinMail (3460) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (06/14/2012 07:14:23 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.Build.Framework, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.

Error: (06/14/2012 07:14:23 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.Build.Tasks, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.

Error: (06/14/2012 07:14:22 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.Build.Engine, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.

Error: (06/14/2012 07:14:22 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.Build.Engine, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.

Error: (06/14/2012 07:14:22 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "Microsoft.Build.Utilities, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.
.


System errors:
=============
Error: (06/14/2012 07:16:18 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB2686830).

Error: (06/14/2012 07:16:14 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB2656372).

Error: (06/14/2012 07:11:43 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service failed to start due to the following error:
%%2

Error: (06/14/2012 07:09:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avast! Antivirus service.

Error: (06/14/2012 07:08:19 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service did not shut down properly after receiving a preshutdown control.

Error: (06/14/2012 06:57:21 PM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (06/14/2012 06:51:24 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service failed to start due to the following error:
%%2

Error: (06/14/2012 06:50:11 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error:
%%-2147416365

Error: (06/14/2012 06:49:32 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Real-time Scanner service failed to start due to the following error:
%%2

Error: (06/14/2012 01:57:17 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 2008.36 MB
Available physical RAM: 901.02 MB
Total Pagefile: 5020.36 MB
Available Pagefile: 3015.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3951.71 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:184.33 GB) NTFS
3 Drive e: (Elements) (Fixed) (Total:931.51 GB) (Free:600.83 GB) NTFS

========================= Users: ========================================

User accounts for \\CARY-PC

Administrator Cary Guest


**** End of log ****

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#2 The_Outkast

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Posted 15 June 2012 - 09:07 PM

Are you able to log into the config of the router? If so, you may want to look at your DHCP settings and see what the lease time is.

#3 InadequateInfirmity

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Posted 15 June 2012 - 09:16 PM

Please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

ipconfig /flushdns

netsh int ipv4 reset reset.log


netsh int ipv6 reset reset.log


netsh winsock reset catalog

netsh

interface

teredo


set state disabled




Exit



Open your device manager hit the start button then right click on computer then select properties then select device manager.

In device manager, click the View menu and select Show hidden devices

Then in the view drop down menu select devices by connection.


Right click on Teredo Tunneling Pseudo-Interface and select Disable.

Right click on 6to4 Adapter and then select Disable.


Next right click any Isatap Drivers that you see and select disable.

Repeat until all Isatap Drivers are disabled

You will need to re-peat until all are disabled then reboot.


Go here and run the Microsoft fix it to set your hosts files back to default.
http://support.microsoft.com/kb/972034


Instructions in link below for changing DNs server.
http://www.computerhope.com/issues/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220




Run the Mcafee removal tool.
http://majorgeeks.com/downloadget.php?id=5420&file=15&evp=24176563d608d7bfb04f95b4c72f1b9e

You already have Avast installed and it is the better of the two applications.


Then please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. Then type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

Disable the Windows Defender Service
Hit the start button then type services.msc in the start search box right click the Services.msc file when it pops up run as admin scroll down to windows defender stop the service then right click and select properties then set the service to disabled close everything.

Check your connection and if you still have issues then please provide the following logs.


Please download FarbarServiceScanner and run it on the computer with the issue.(right click and run as admin for both of these programs.)


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


Edit: Made instructions clearer



Edited by InadequateInfirmity, 15 June 2012 - 11:13 PM.


#4 CaryHM

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Posted 15 June 2012 - 10:17 PM

The_Outkast: I can log into the settings, but I'm not sure how to check that . . . . I don't see it anywhere I'm looking, but I have no idea what I'm doing so that's not a surprise. :(

inadequateinfirmity: Sorry for my ignorance, but this command: netsh intipv6 reset reset.log doesn't seem to do anything. The other commands say they require a reset. I have done that. I can't find the network adapters tree when I view devices by connection, but see it on devices by type. Unfortunately, I don't see anything about teredo tunneling. I see at least a dozen other things in there. Should I list them?

Thanks for your responses!

Edited by CaryHM, 15 June 2012 - 10:23 PM.


#5 The_Outkast

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Posted 15 June 2012 - 10:25 PM

You are missing a space in the command: netsh int ipv6 reset reset.log

What model of router do you have? I'll see if I can find the location of the DHCP settings for you.

edit: Also, I think he meant to say View "Devices by Type." But he can confirm that. (It only shows up for me if I view by type as well).

Edited by The_Outkast, 15 June 2012 - 10:28 PM.


#6 InadequateInfirmity

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Posted 15 June 2012 - 11:15 PM

The_Outkast: I can log into the settings, but I'm not sure how to check that . . . . I don't see it anywhere I'm looking, but I have no idea what I'm doing so that's not a surprise. :(

inadequateinfirmity: Sorry for my ignorance, but this command: netsh intipv6 reset reset.log doesn't seem to do anything. The other commands say they require a reset. I have done that. I can't find the network adapters tree when I view devices by connection, but see it on devices by type. Unfortunately, I don't see anything about teredo tunneling. I see at least a dozen other things in there. Should I list them?

Thanks for your responses!



I have edited my instructions to be clearer.Also ipv6 is already disabled on your machine sorry about that

Edited by InadequateInfirmity, 15 June 2012 - 11:22 PM.


#7 narenxp

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Posted 15 June 2012 - 11:39 PM

I have a wireless connection to my Netgear CG3000D router (two other computers are connected to it as well, both with the same issues of course.


This indicates that frequent disconnection is not related to malware or your system

Something wrong with your router configuration.

Did this issue start after router reset? Have you faced disconnects before with same router?

Edited by narenxp, 15 June 2012 - 11:50 PM.


#8 The_Outkast

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Posted 16 June 2012 - 12:03 AM

It looks like the DHCP lease time is located under Advanced -> LAN IP -> Lease Time. What is this value?

#9 CaryHM

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Posted 16 June 2012 - 10:02 PM

inadequateinfirmity: I still don't see anything about teredo tunneling. I am attaching a pic of what I see when I look at the device manager, viewing devices by connection. I do see the other adapters though.

Posted Image

Posted Image


The_Outkast: This value is 3600; thanks for helping me find it. :) But I still don't know what if that's a good figure. lol.

narenxp: Yes, this particular issue wasn't in direct relation to the malware. I did it as a result of it and a suggestion to go ahead and reset it. It is a new router for me, and did not have any problems kicking me off till I reset it. I may have missed a step somewhere?

#10 InadequateInfirmity

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Posted 17 June 2012 - 01:38 PM

Ok I am not sure that I can help you anymore sorry,

#11 The_Outkast

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Posted 17 June 2012 - 07:09 PM

3600 is the default and that should be fine. Also, you'll see the teredo tunneling only if you View Devices by Type.

Also, can you tell me what hardware and software versions loaded on the router are? Should be under Modem Status screen, which should be the first screen you see when you log in.

Edited by The_Outkast, 17 June 2012 - 07:14 PM.


#12 narenxp

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Posted 17 June 2012 - 07:16 PM

If its a new router,then I doubt that router may be faulty.

Searched on Netgear CG3000D reveals that there are many who have faced disconnects using this router.




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