Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Microsoft Support Call


  • Please log in to reply
13 replies to this topic

#1 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:08:58 PM

Posted 15 June 2012 - 07:47 PM

Hey guys

Microsoft took the time to called twice this week for removal of spyware but however that seems odd because I didn't start a case with them nor I didn't have two laptops that supposed to have maleware on them. Can they get the information from that Windows Malicious Software Removal Tool monthly. It frustrate my mother when she answer the phone.

The same persson called before claiming to be Hughesnet but It was the same guy that called today.

So I downloaded MBAN and found something PUM infection but it has nothing to do with this called. I run COMODO CIS + Malwarebytes as needed. (Real time Protection is not enable on Malwarebtyes)

So was this a fluke call or something else

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


BC AdBot (Login to Remove)

 


#2 Platypus

Platypus

  • Moderator
  • 14,000 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:01:58 PM

Posted 15 June 2012 - 08:11 PM

Microsoft definitely don't do any cold-calling, it will have been a scam:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Top 5 things that never get done:

1.


#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,934 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:58 PM

Posted 15 June 2012 - 08:22 PM

Please read: Don’t fall for phony phone tech support


Edit; Now you have 2 references :)

Edited by boopme, 15 June 2012 - 08:23 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Andrew

Andrew

    Bleepin' Night Watchman


  • Moderator
  • 8,257 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Right behind you
  • Local time:08:58 PM

Posted 15 June 2012 - 08:36 PM

As has been stated, Microsoft does not make unsolicited phone calls to their customers. If you receive such a call then simply hang up; it's nothing but a scammer. Under no circumstances send them money or share personal information with the callers. If you've sent them money then contact your bank or credit card company to report the charges as fraudulent.

#5 coxchris

coxchris
  • Topic Starter

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:08:58 PM

Posted 15 June 2012 - 08:41 PM

Thanks for your references. You have to wonder why that guy was social engineering us if I was a computer geek and I would not called Microsoft first to remove a malware. I have two laptops that haven't been hook up to my net for a month or two. No personal information was transmitted.

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#6 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Staff Emeritus
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:10:58 PM

Posted 15 June 2012 - 09:39 PM

They usually say something like "This is Microsoft and we are seeing that your computer is infected and we can help you clean it".

Microsoft has no way of knowing if your computer is infected.

I got that same call once. I told them that would be odd because "I have a Mac". Which was technically true as my daughter was not at home and I was looking her Mac sitting on the table next to my Windows pc.

Edited by Queen-Evie, 15 June 2012 - 09:42 PM.


#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,143 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:58 PM

Posted 16 June 2012 - 02:06 PM

Here's a couple more articles relating to the extent of phone scamming.

The scam works by criminals posing as computer security engineers and calling people at home to tell them they are at risk of a computer security threat. The scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name. Once they have tricked their victims into believing they have a problem and that the caller can help, the scammers are believed to run through a range of deception techniques designed to steal money.

Microsoft Survey Reveals Extent of Emerging Internet Phone Scam
Microsoft reveals extent of phone scam

For more information and additional helpful links, see Get help with phishing scams, lottery fraud, and other types of scams.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 Claytronic

Claytronic

  • Members
  • 212 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:58 PM

Posted 03 August 2012 - 06:13 PM

Yayyy! :) Another person who has received a call from these idiots. Here is my story:

I received a phone call from someone with a thick indian accent claiming to be from Microsoft Tech Support, and he stated that there was something wrong with my computer and that I should get offline, or let him check to see what was wrong with it. He had stated that my computer was "sending signals" to Microsoft, and that is how he knew there was something wrong with my computer (he implied it was malware, rootkits, spyware, etc) I was immediately suspicious of his motives, because I'm average in my knowledge (lol) when it comes to computer security, I asked him a few questions that he should know about my computer if he is who he claimed to be.
I asked him what the name was that my computer is registered to, I asked him what exactly was wrong with my computer, what it was called, what kind of virus/malware it was, what my computer's registered ID number is, etc... he could answer none of it.
He then told me to go to Run --> Cmd.exe and type in "affloc" so that he could "prove" to me that he knew my computer's ID #. I didn't do it, I googled it instead (with no results) and then asked him if there were another way to do this, he told me to go to logmein123 . com and instead, I googled it. Pages claiming that it was a phone scam came up, and it turns out logmein123 is a website used to let other people remotely control your computer, and what he was going to do is do a fake scan on my computer, the fake scan would find malicious items, and he would try to sell me software to clean it.
I immediately called him on it. He stated it wasn't a scam, that it was real, and that he wasn't trying to sell me anything (once I confronted him about it), he sounded incredibly urgent.
I then told him that I didn't want to talk to him anymore and asked for his name and phone number. I have reported him to a fraud website in my country.

Anywho

I called Microsoft about it and they stated that they do not call people unless you've set up an appointment with them, and your computer does not send signals to them. They state that it would be incredibly difficult and a pain in the A to call every customer of theirs about "potential malware" or other bad stuff on your computer.

IT'S FAKE, plain and simple :) Don't give them any information! Though it certainly is fun to toy around with them for a while, they start to get incredibly irritated.

Edited by Claytronic, 03 August 2012 - 06:14 PM.


#9 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 6,316 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:04:58 AM

Posted 05 August 2012 - 04:13 PM

The consensus is absolutely correct - this is a scam pure and simple.

However, the people, usually of the male persuasion, on the calling end are only human - they have feelings too ! On receiving my third such call in three days, and catching me at a bad moment, my normally courteous telephone manner abandoned me. The conversation went something like this :

Him : Good afternoon, I am a Microsoft service engineer and we have evidence . . .
Me : My rear portion, f... o.. End of call

30 seconds later, a second call from the same ID

Him : F... o.. End of call

I must be more polite in future !

Chris Cosgrove

#10 Claytronic

Claytronic

  • Members
  • 212 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:58 PM

Posted 05 August 2012 - 08:30 PM

The consensus is absolutely correct - this is a scam pure and simple.

However, the people, usually of the male persuasion, on the calling end are only human - they have feelings too ! On receiving my third such call in three days, and catching me at a bad moment, my normally courteous telephone manner abandoned me. The conversation went something like this :

Him : Good afternoon, I am a Microsoft service engineer and we have evidence . . .
Me : My rear portion, f... o.. End of call

30 seconds later, a second call from the same ID

Him : F... o.. End of call

I must be more polite in future !

Chris Cosgrove

I started getting incredibly irritated with him towards the end, until I just had to tell him
"yeah, I'd like to end this call"
"I would like to help y--"
"Nah, I'd like to hang up"
"If you would just--"
"No, end of call."

#11 Andrew

Andrew

    Bleepin' Night Watchman


  • Moderator
  • 8,257 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Right behind you
  • Local time:08:58 PM

Posted 05 August 2012 - 09:27 PM

Next time they call, play with them!


#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,143 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:58 PM

Posted 06 August 2012 - 08:40 AM

Now that's a script right out of my playbook. :thumbup2:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#13 Claytronic

Claytronic

  • Members
  • 212 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:58 PM

Posted 16 September 2012 - 06:14 AM

Heh, they called me AGAIN the other day. As soon as they said "we're from Microsoft" I immediately called them out as it being a scam... and there was total silence.. hah!

#14 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:01:58 PM

Posted 17 September 2012 - 02:00 AM

The answer is simple -

Ask them which programs on your Mac relate to the call - They hang up instantly .............




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users