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Problems with SP1 install via Windows Update, Always getting Code 80073712


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#1 DasBucket

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Posted 15 June 2012 - 11:44 AM

Hello all. I'm running Windows 7 Pro x32 and I'm having problems getting Service Pack 1 (and various other fixes) to install via Windows update. Every time I try it gets about 50% through the progress bar and then fails because of Code 80073712. I've tried a bunch of different Microsoft Fix-Its with no luck.

About three weeks ago I got infected with some malware and a rootkit. I've been getting help cleaning out the infection from ST over in the virus help forum. My computer is working more or less normally now, except for the fact that Windows Update refuses to install updates. ST tried a bunch of things to fix this (here's a link to that thread if you're interested in seeing what's been tried so far: Here), but still hasn't been able to get it to work properly. ST suggested that I post a a new thread here and see if anyone else had any ideas on what else to try.

So that's pretty much it. Thank in advance for any advice you might be able to give.

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#2 narenxp

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Posted 15 June 2012 - 03:16 PM

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.16490_none_cf63e5beaf2c13a6.manifest
winsxs\manifests\x86_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_8.0.7600.16501_none_8f338bd82f957605.manifest
winsxs\manifests\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.7600.16490_none_16cebcecb3242c18.manifest
winsxs\manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.20600_none_800e287f9f55d314.manifest
winsxs\manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.16490_none_7f233a828681319c.manifest
winsxs\manifests\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.20600_none_2eaece7c136044e7.manifest
winsxs\manifests\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.20600_none_d04ed3bbc800b51e.manifest
winsxs\manifests\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.16490_none_1c69c1607a353a39.manifest
winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.20600_none_ab9aa03f3bc76630.manifest
winsxs\manifests\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16490_none_2dc3e07efa8ba36f.manifest
winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16490_none_aaafb24222f2c4b8.manifest
winsxs\manifests\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.20600_none_1d54af5d9309dbb1.manifest
winsxs\manifests\x86_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_8.0.7600.20615_none_8fb659df48b7971c.manifest
winsxs\manifests\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.7600.20600_none_17b9aae9cbf8cd90.manifest



Do you have another PC with same OS? Can you check if you have these files?

Exact location is c:\windows\winsxs\manifests

#3 DasBucket

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Posted 15 June 2012 - 05:04 PM

My laptop runs Win7 Home Premium x64. While it has similar manifest files, it does not have the exact same ones.

#4 coxchris

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Posted 15 June 2012 - 05:23 PM

can you manually install SP1 by http://www.microsoft.com/en-us/download/details.aspx?id=5842

windows6.1-KB976932-X64.exe 903.2 MB

If you have bandwidth limitations please use the windows update

What Microsoft Fix its tools did you try to resolve?

Did you try this one Reset Windows Update Components http://support.microsoft.com/kb/971058

Edited by coxchris, 15 June 2012 - 05:25 PM.

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#5 DasBucket

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Posted 15 June 2012 - 08:39 PM

coxchris: Manually installing the update doesn't work either. I have used that link you provided before and it did not solve my problem. I tried it again and it still didn't work.

Edited by DasBucket, 15 June 2012 - 11:38 PM.


#6 Layback Bear

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Posted 18 June 2012 - 09:08 AM

Sometimes running Windows System File Checker will help.
sfc /scannow from the cmd. prompt/admin. Run it 3 times booting after each one.
Other things to check.
1. Make sure your computer clock is correct.
2. Use the Windows Flag key and pause and verify Windows is still considered Genuine.

#7 DasBucket

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Posted 23 June 2012 - 11:43 AM

Tried sfc, and it didn't fix it. My clock is accurate and Windows is still genuine.

#8 Layback Bear

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Posted 29 June 2012 - 04:48 PM

This may or may not help. Worth a read.
http://support.microsoft.com/kb/957310

#9 DasBucket

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Posted 29 June 2012 - 09:58 PM

Thanks Layback Bear, but unfortunately I've alread tried all those things and none of them helped.

#10 noknojon

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Posted 29 June 2012 - 10:36 PM

Run System Update Readiness Tool for Windows Scroll down to your version -
If you receive errors when using Windows Update, the System Update Readiness Tool will check for inconsistencies and fix them so you can continue to update your computer through Windows Update

Uninstall - Diablo III - There have been several problems related to this game.
This has been reported on their own game forum, as well as from other forums.
It may not be the solution, but it will help you -




#11 DasBucket

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Posted 01 July 2012 - 01:38 AM

Well I tried uninstalling Diablo 3 and as I expected, no dice. Still getting no where. At this point, baring any amazing ideas, I think I'll just reformat and reinstall.

#12 Chris Appleyard

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Posted 04 July 2012 - 06:24 PM

1. This is common in ILLEGAL Copies of Windows 7, the Virus inside the fake copy of Windows will stop you installing some updates because it will find it.
2. registry problems if you have tried to install this update before, use Ccleaner and run a scan on your registry.

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#13 DasBucket

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Posted 04 July 2012 - 10:03 PM

Well, I'm not running an illegal copy of windows, unless the microsoft store started pirating their own software (though I did verify at http://www.microsoft.com/genuine/validate/ just to be doublecheck). I'll try this Ccleaner and see if that helps.

#14 hamluis

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Posted 05 July 2012 - 10:13 AM

Please...do NOT run any registry scans via Ccleaner.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis

#15 DasBucket

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Posted 05 July 2012 - 10:28 AM

Yeah, don't worry. Not going to. I've backed up everything I need to, and since nothing seems to be fixing my issue I've decided to just reformat and reinstall when I get some free time.




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