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SMART HDD


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#1 roverjwl

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Posted 14 June 2012 - 04:53 PM

Following the instructions for the SMART HDD mess,
http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd
I got through the TDSSKiller scan and the "no threats, scan now" window appeared. Rescanned and the same window displayed again.

Moving to the next step (with the feeling that that did not clear it all) I ran MBAM from a flash drive. Got to a full blue progress bar on the Saving Uninstall Information page when a SETUP Access is Denied window appeared. Part way through STEP 10

Any suggestions?

Thanks,
Jon

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#2 hamluis

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Posted 14 June 2012 - 05:10 PM

Follow Steps 6-10 at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .

Post the requested logs and narrative comments as a new topic in the same forum where the Prep Guide is situated.

Louis

Edited by hamluis, 14 June 2012 - 05:10 PM.





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