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DRIVER_IRQL_NOT_LESS_OR_EQUAL


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15 replies to this topic

#1 pavendan

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Posted 13 June 2012 - 09:11 PM

Hello,

I get the following error when trying to start up my computer.
Dell 2400 Dimension
Windows XP

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#2 hamluis

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Posted 14 June 2012 - 05:19 AM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Louis

#3 pavendan

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Posted 14 June 2012 - 09:38 PM

Louis,

I am unable to run the computer so I can not download/install BlueScreenView. Is there any other way to do this?

#4 hamluis

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Posted 14 June 2012 - 10:21 PM

Let's see if you can access the XP Recovery Console, http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=116970&doclang=en&l=en&s=dhs .

Louis

#5 pavendan

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Posted 15 June 2012 - 04:11 PM

Louis,

I keep getting the same error when I boot the computer with the Reinstallation CD in it. Am I doing something wrong?

Patricio

#6 hamluis

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Posted 15 June 2012 - 04:35 PM

You did change the boot order so that the system boots from the optical drive, correct?

That error message should never appear when booting from an optical drive.

Please...be explicit in describing exactly what occurs...we cannot see your system :) and we rely on the data you provide...as we try to figure out what might be going on.

Louis

#7 pavendan

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Posted 15 June 2012 - 04:49 PM

Louis,

When turning the computer on, I get a black screen with the following message:
We apologize for the inconvenience, but window did not start successfully. It also gives me 5 different options to start windows in safe mode, etc.

I have tried them all and none works. When selecting some of them I get the blue screen with error I first reported. At the end of the screen says:
*** STOP: 0x000000D1 (0x00000038, 0x00000005, 0xF842A890)

A couple of times it got stuck in the window XP screen.

I can not pass this point

Patricio

#8 hamluis

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Posted 15 June 2012 - 05:36 PM

You did not answer my question.

<<You did change the boot order so that the system boots from the optical drive, correct?>>

Until you do that...the system will try to boot from the hard drive, perpetuating the error, IMO.

When the system begins to boot...strike the F2 key every 2 seconds or so...that should allow you to enter the BIOS.

Once in the BIOS, look for a tab called Boot or something similar. Change the 1st device...from hard drive to optical drive/CD/DVD.

Louis

#9 pavendan

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Posted 15 June 2012 - 08:41 PM

Louis,

I apologize. I did not know how to access the Bios and change the boot order.

I got the Recovery Console up and running now. It is asking Which windows installation would you like to log onto

Patricio

#10 hamluis

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Posted 16 June 2012 - 03:30 AM

What choices are presented onscreen...for Windows installations?

Louis

#11 pavendan

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Posted 16 June 2012 - 08:27 AM

Louis,

1: C:\WINDOWS

Patricio

#12 hamluis

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Posted 16 June 2012 - 08:38 AM

Thanks :).

In response to which install...type 1 and hit Enter.

In response password...just hit Enter.

Then...type chkdsk /r and hit Enter. This will check the file system and attempt to correct any known problems with it.

Let the chkdsk /r run to completion...at conclusion it will post an activity summary, along with various options.

Type EXIT, hit Enter...the system should then reboot.

Let us know if error still appears, write down any error message that appears onscreen.

Louis

#13 pavendan

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Posted 16 June 2012 - 01:56 PM

Louis,

I run chkdsk /r twice. After both runs I got the black screen with the following message: 'We apologize for the inconvenience, but window did not start successfully. It also gives me 5 different options to start windows in safe mode, etc.'

I selected to start up in normal mode.

Then I got the blue screen with the following message: 'DRIVER_IRQL_NOT_LESS_OR_EQUAL'

Under technical information:
***STOP: 0X000000D1 (0X27002610, 0X00000007, 0X00000000, 0XF7753D26)
*** atapi.sys - address F7753D26 base at F774E000, Datestamp 4802539d

Patricio

#14 hamluis

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Posted 16 June 2012 - 03:38 PM

Well...the bad news is that I don't find any definitive resolution of user systems exhibiting that STOP error naming atapi.sys...lots of speculation but no answers.

http://www.google.com/search?q=STOP%3A+0X000000D1&sourceid=ie7&rls=com.microsoft:en-us:IE-ContextMenu&ie=&oe=&rlz=1I7ADFA_enUS403#hl=en&rls=com.microsoft:en-us%3AIE-ContextMenu&rlz=1I7ADFA_enUS403&sclient=psy-ab&q=STOP:+0X000000D1%2C+atapi.sys&oq=STOP:+0X000000D1%2C+atapi.sys&aq=f&aqi=&aql=1&gs_l=serp.3...4453.7047.0.8406.11.11.0.0.0.0.265.1876.0j8j3.11.0.eish.1.0.0.KHZqyHfVNeE&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&fp=b3cd2f32049bcd37&biw=1440&bih=699

Based on what I've read...it seems likely to be a motherboard problem or some other hardware issue, IMO.

Louis

If it were me...I would start with a clean install, after running the appropriate hard drive diagnostic. I would not say that it's a motherboard problem...until I've ruled out Windows, the file system, and every other hardware component.

Atapi.sys errors could also relate to malware...malware employs drivers and atapi.sys has become exploited in the past.

I have no direction to point to.

Edited by hamluis, 16 June 2012 - 03:48 PM.


#15 pavendan

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Posted 22 June 2012 - 08:08 AM

Louis,

Thanks for you help on this issue. I will run the hard drive diagnostics and then re install as suggested.

Patricio




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