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Win7 Bluescreen on Normal Boot


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#1 NonieTheAlien

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Posted 13 June 2012 - 08:10 PM

I have an Alienware M17XR2 laptop running Windows 7 Home Premium. When I try to boot in normal mode I get a bluescreen after the animated windows logo. I can boot into safe mode with networking without problems.

The unexpected shutdown dialog in safemode gives me the following information about the bluescreen:
BCCode: 101
BCP1: 0000000000000019
BCP2: 0000000000000000
BCP3: FFFFF880009B2180
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Sometimes I get a black screen with the mouse cursor in the center (unable to move the mouse) before the bluescreen occurs.

I googled the error code 101 and found a post saying it was a CLOCK_WATCHDOG_TIMEOUT, but I don't know where to go from here.

I had not used this laptop for a while, so I cannot point to an event/installation/point in time when this problem started.

I would appreciate help figuring this problem out so I can use my laptop again!

Edited by NonieTheAlien, 13 June 2012 - 08:28 PM.


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#2 Allan

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Posted 14 June 2012 - 07:05 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 NonieTheAlien

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Posted 23 June 2012 - 08:31 PM

Sorry it has taken me so long to reply, but here is what you have requested.

==================================================
Dump File : 040212-21060-01.dmp
Crash Time : 4/2/2012 9:46:42 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff880`03572c70
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+12818
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040212-21060-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,648
==================================================

#4 noknojon

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Posted 23 June 2012 - 10:21 PM

Crash Time : 4/2/2012 9:46:42 PM

Is the time and date of the only BSOD that you are talking about, or have there been more that are not listed ??
If it is the only one there looks to be no ongoing problems due to the date and time listed, also the item is a fairly generic response -

Please correct me if I am wrong, or else please run BlueScreenView again to see if there is more than that item listed :)

Thank You -
EDIT -
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
This is gererally an XP error and not Windows7 (Are you running Dual Boot, or Virtual Box ?)

Edited by noknojon, 23 June 2012 - 10:26 PM.


#5 NonieTheAlien

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Posted 23 June 2012 - 11:01 PM

Crash Time : 4/2/2012 9:46:42 PM

Is the time and date of the only BSOD that you are talking about, or have there been more that are not listed ??
If it is the only one there looks to be no ongoing problems due to the date and time listed, also the item is a fairly generic response -

Please correct me if I am wrong, or else please run BlueScreenView again to see if there is more than that item listed :)

Thank You -
EDIT -
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
This is gererally an XP error and not Windows7 (Are you running Dual Boot, or Virtual Box ?)


This is indeed the last time i had turned on my laptop i believe. Keep in mind this machine is odd--sometimes it will work fine if i load a previous working status. But is the only one that showed up through the log itself. But it is indeed the exact same error that always comes up.

I am only running Windows 7--no dual boot--no nothing else. I had did a google check to see what that .dll was and it seems i'm not the only person with that specific error for windows 7. But if it's *not* really needed why would i be getting that error enough to lock up my machine? ><!

#6 noknojon

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Posted 23 June 2012 - 11:34 PM

Please note: File description for hal.dll
Hardware Abstraction Layer DLL, Microsoft® Windows® Operating System
This is a common generic .dll that exists on most models of Microsoft® Windows® Operating Systems

Also ntoskrnl.exe (and ntkrnlpa.exe on systems with Physical Address Extension support) is the kernel image for the family of Microsoft Windows NT operating systems.
This is why some of these Blue Screen Events are so hard to diagnose -

Generally start at Device Manager and check for any items that may need Driver Updates, especially your video card is a good place to start -

Can you get the computer to start in Safe Mode at all, and check your system from there ??





#7 NonieTheAlien

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Posted 23 June 2012 - 11:41 PM

Please note: File description for hal.dll
Hardware Abstraction Layer DLL, Microsoft® Windows® Operating System
This is a common generic .dll that exists on most models of Microsoft® Windows® Operating Systems

Also ntoskrnl.exe (and ntkrnlpa.exe on systems with Physical Address Extension support) is the kernel image for the family of Microsoft Windows NT operating systems.
This is why some of these Blue Screen Events are so hard to diagnose -

Generally start at Device Manager and check for any items that may need Driver Updates, especially your video card is a good place to start -

Can you get the computer to start in Safe Mode at all, and check your system from there ??


As i stated from the first post, I can get into the safe modes just fine--no problems at all which is how i am on here. As far as updates on anything I just went through the Device Manager--and did a right click "Search for updates" on both of my Graphics cards.

This issue has been happening to me on and off for months, and I am finally to the point of throwing this piece of metal at a Wall. I have taken it to Dell--I have taken it to a Hacker space--when in front of others it works fine, when I turn it on at home, I get nothing but BSOD's. For the first time it finally BSOD'd in front of my roommate and my boyfriend. Both at which tried to go through their computer skills to try and see what it was. After about 50 tries of holding the power button and letting it softboot that way--It came on at home--normally. The next day--wouldn't load at all, just froze with a black screen and lack of mouse movement--So I am not sure--><!

And thank you for taking the time to help me with this issue.

#8 noknojon

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Posted 23 June 2012 - 11:49 PM

>"and did a right click "Search for updates" on both of my Graphics cards."<

Please do this on the card makers site only (example: NVIDIA site is specific on models)

>>"when I turn it on at home, I get nothing but BSOD's."<< If this was the case I would expect more than one BSOD report - - -

#9 noknojon

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Posted 23 June 2012 - 11:53 PM

http://forum.notebookreview.com/6732264-post1.html
A good site with Specific links -

#10 NonieTheAlien

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Posted 23 June 2012 - 11:54 PM

>>"when I turn it on at home, I get nothing but BSOD's."<< If this was the case I would expect more than one BSOD report - - -


As i stated as well--Sometimes when I do a system restore [which does delete things from the system] it Does work normally--But then after perhaps a month of no use it starts up again and I do square 1. System restore. If you would like a screenshot for my list here I will be glad to provide it. I have also attempted in the past to do a full system re-install, Taken it to Dell, GeekSquad, as well as Alienware former Employees. I have also consulted with local professional Computer Experts..

This is the BSOD i had on my system from the last System Restore I attempted. And it is presently the Only one that shows up since the System Restore.

#11 NonieTheAlien

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Posted 24 June 2012 - 05:11 PM

New information: Just got another of those BSOD's--so the current information here within lies. [sorry for double posting, but this is newer information.

==================================================
Dump File : 062412-14086-01.dmp
Crash Time : 6/24/2012 6:05:14 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000019
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`034f9180
Parameter 4 : 00000000`00000006
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062412-14086-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,536
==================================================

==================================================
Dump File : 040212-21060-01.dmp
Crash Time : 4/2/2012 9:46:42 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff880`03572c70
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+12818
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040212-21060-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,648
==================================================

#12 noknojon

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Posted 24 June 2012 - 07:52 PM

sorry for double posting, but this is newer information

This is OK -
Please keep all information on your problems in this thread so we can compare all the on going items together

Bug Check String : < < It is a pity that we do not have an item listed here - Can you re-run the scan to see if there is an item listed ?
Bug Check Code : 0x00000101

Were you able to update any drivers from the link I left ?
Also, would you please post a snapshot with Speccy if you can as this may give us a bit more to look at -
Publish a Snapshot using Speccy =<<Follow These Directions

Thank You -

#13 NonieTheAlien

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Posted 24 June 2012 - 09:11 PM

sorry for double posting, but this is newer information

This is OK -
Please keep all information on your problems in this thread so we can compare all the on going items together

Bug Check String : < < It is a pity that we do not have an item listed here - Can you re-run the scan to see if there is an item listed ?
Bug Check Code : 0x00000101

Were you able to update any drivers from the link I left ?
Also, would you please post a snapshot with Speccy if you can as this may give us a bit more to look at -
Publish a Snapshot using Speccy =<<Follow These Directions

Thank You -



Thank you for letting me know I am alright to keep posting updates here in my thread. I worry about double posting as on forums i mod it is against the rules.

Either way, I attempted to turn it on normally after letting it sit for awhile, only to get the exact same error as earlier.
==================================================
Dump File         : 062412-13572-01.dmp
Crash Time        : 6/24/2012 9:57:32 PM
Bug Check String  : 
Bug Check Code    : 0x00000101
Parameter 1       : 00000000`00000019
Parameter 2       : 00000000`00000000
Parameter 3       : fffff880`03364180
Parameter 4       : 00000000`00000002
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor         : x64
Crash Address     : ntoskrnl.exe+7f1c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\062412-13572-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,536
==================================================

Nothing again came up for the Bug_check_string though i have seen it before with the Watchdog timeout error line in it.

Normally at this point I do a system restore and it works fine again--normally, but since you all are actually helping I shall try to refrain from it for the moment.

http://speccy.piriform.com/results/mfTSoPachduriG22AH6am7u This is the link it gave me for the speccy thing.

Note: I am running safemode with networking. However the details it has not listed: I have attached a picture from my device manager.

As far as updates I am fully up-to-date as of right now.

Thank you again for your aid. =3

Edit: Holy crap that speccy thing took a virtual tour of my computer--That's pretty awesome! o.o~

Attached Files


Edited by NonieTheAlien, 24 June 2012 - 09:16 PM.


#14 noknojon

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Posted 25 June 2012 - 09:36 PM

Hi -
Sorry for the late reply -
Can you make sure that Speccy is fully uninstalled (Control Panel > Programs and Features) and retry the post link below again.

Publish a Snapshot using Speccy =<<Follow These Directions
There was a "bug" reported that shows up with missing items, just like your report has done -
I am also doing this to make sure that the bug, reported at the Piriform (Speccy) site, has since been fixed

Thank You -

#15 noknojon

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Posted 25 June 2012 - 10:15 PM

Bug Check 0x101 - Cause (from M/soft) -
The specified processor is not processing interrupts. Typically, this occurs when the processor is nonresponsive or is deadlocked ?
Have you ever thought of removing the CMOS battery (like a watch battery) and replacing it as the computer sits for long times ?

ATI 64bit driver site = Main drivers - Also - Link for ATI 5800 Graphics as listed -
Go to these sites and see if you can find driver updates (I saw some) and install them -




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