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files still locked after GEMA - UKASH virus


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#1 tobi82

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Posted 13 June 2012 - 09:03 AM

I've got a big problem, some German malware (GEMA - UKASH) locked my pc, I've used Kaspersky to unlock it, I'm able to enter my pc again. But now most of my files are locked. Unhide.exe doesn't work.. (although Eset NOD keeps running -while Unhide is working- even with protection status off). Am I doing something wrong with unhide? Also several antimalware-virus programs don't find anything.

Nothing works so far.. I need my photo's for my FINAL exams next week!! (major documentary photography) so you can understand i'm pretty much freakin out!

Could really use some help pls!

Thanks!

Tobias

Edited by hamluis, 13 June 2012 - 10:39 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 Broni

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Posted 13 June 2012 - 01:11 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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