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Virus Removal


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4 replies to this topic

#1 txbigden1

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Posted 13 June 2012 - 07:47 AM

I've had some issues with this computer not always wanting to get DHCP, and some 'quirks' that made me think there was a virus.

I've attempted to run DDS several times and every time the ###'s get about 3/4rds of the way through and the computer will lock up. The clock will stop running and the screen will freeze. I've allowed it to run for 30 minutes and still no release of finishing up.

I've attached the GMER log.

I've run Malwarebytes and it comes back with no problems found. I've run spybot with the same results. I've run Hitman Pro, which did find one issue which was cleared. I've run TDSS Killer, but it found nothing.

Right this moment, with the exception of DDS will not run, the machine is running fine, as it did yesterday until the evening and most of this morning it disconnected from router and would not connect.

Prior to getting to this point I did attempt to run Combofix, but much like DDS it would start, get to the point of scanning for viruses and then would lock up the computer. I let it set several hours and it never got to stage 1 (though it did install the recovery console the first time and does do a system backup).

Any help is appreciated.

Dennis

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#2 nasdaq

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Posted 16 June 2012 - 08:19 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs and let me know if the problem persists.

#3 txbigden1

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Posted 16 June 2012 - 09:20 AM

I have attempted to run combofix but it just freezes up. It goes through the initial process, and does a registry backup, and goes to the message about it will take 10 minutes but it never gets to stage 1.

I've let it set as long as 24 hours without it getting to stage 1.

#4 nasdaq

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Posted 16 June 2012 - 10:08 AM

Try this.

Delete your current version of ComboFix.exe

Download ComboFix from any of the links below but rename it to iexplore.exe before saving it to your desktop. <- Important.

Link 1
Link 2
==================================

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

    Double click on the renamed ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click combofix's window while it's running. That may cause it to stall
====

Post the log if you can.

If it takes more than 1 hour to run and does not complete stop the process.

#5 nasdaq

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Posted 22 June 2012 - 12:52 PM

Are you still with me?




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