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Security Updates Fail


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#1 ThomasDG

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Posted 11 June 2012 - 10:16 AM

I have a computer that is running Windows 7 Ultimate. There are three Security Updates for Windows 7 that need to be installed (KB2644615, KB2667402, and KB2676562). Each time I attempt to install these updates, I receive error message Code 80073712 - Windows update encountered an unknown error. I have attempted to install each of these three updates individually, and receive the same error each time. The Windows help was of no use since it is an unknown error. What suggestions do you have?

Thanks,
Thomas

Edited by ThomasDG, 11 June 2012 - 10:18 AM.


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#2 sundavis

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Posted 11 June 2012 - 01:29 PM

http://support.microsoft.com/kb/931712

Hope that helps.

#3 ThomasDG

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Posted 11 June 2012 - 02:40 PM

Thanks for the link. I have run the scan, and all of the system files are verified. The update still will not run.

#4 sundavis

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Posted 13 June 2012 - 05:48 AM

Have you ever tried to perform Method 2 as instructed in that thread? If still no joy, you had better refer to Microsoft Support.

MS has some different approaches to deal with update problems or you may try Repair Install if the install media is available.

#5 ThomasDG

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Posted 13 June 2012 - 03:46 PM

Thanks for the suggestion. The only reason that I have not tried option 2 is because this first update failure started happening in January, and I have not just gotten around to trying to fix it. I do not want to do a system restore back that far. Thanks for the suggestion. I did not realize that dealing with Microsoft support for their own products is not free. I attempted to post in their forum. Thanks again.




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