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distorted noise, 1 second freeze


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#1 JeroenV

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Posted 10 June 2012 - 05:38 PM

I recently bought a new laptop (one week ago) And at times i hear a distorted noise and it freezes for less than a second. It happens when i play games and when i watch vids on the internet

My laptop is a Acer Aspire 7750G
Intel I7-2670QM
8 gigabyte ram
ad radeon HD 7670M 2GB VRAM



Any ideas what could be the cause of this?

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#2 the_patriot11

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Posted 10 June 2012 - 08:43 PM

lets start with the simple-and work your way down. Are all the drivers current on it? often OEM systems come with out of date drivers-I would update all your drivers, as well as your directX. Then I would check your temps during gaming using programs such as speedfan or coretemp. What games specifically is it doing it to?

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 JeroenV

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Posted 11 June 2012 - 03:28 AM

thank you for the quick response!

I was already using coretemp prior to your post and the laptop is running up to 74°C max, but most of the time it runs around 65°C. Specific games are diablo 3, league of legends and Alliance of Valliant arms (A.V.A. for short).

How do i go on about looking for drivers? I went to the AMD site and looked for Radeon drivers but i couldn't find any, and the automatically detector didn't find drivers either.

drivers is that the list of drivers i would need to update?

Edited by JeroenV, 11 June 2012 - 03:43 AM.


#4 the_patriot11

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Posted 11 June 2012 - 09:16 AM

yes, you should be able to find them all on the manufacturers web page. The 74 C worries me-temperature spikes like that could cause the lag your experiencing. Do you have one of those under laptop fans? their only like $24 at wal-mart, and if you do a lot of gaming, theyd be a good investment anyway.

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 JeroenV

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Posted 11 June 2012 - 01:26 PM

well i tried to get the right drivers installed but the web page is pointing me to the wrong ones :/

Edit 3: Allright, so in device manager, display adapter it sais this:
AMD Radeon HD 7670M
Intell® HD Graphics Family

So now i'm even more confused since... why would i ever... have 2 graphics drivers?

Edited by JeroenV, 11 June 2012 - 02:11 PM.


#6 the_patriot11

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Posted 11 June 2012 - 02:07 PM

welcome to windows. download and run speccy it should tell you exactly what you have for a video controller, and you should be able to find the appropriate driver for the chipset and install it manually from there.

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 JeroenV

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Posted 11 June 2012 - 02:36 PM

Ran speccy, this is what happens when it gets to graphics
Posted Image

#8 the_patriot11

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Posted 11 June 2012 - 03:53 PM

Im beginning to wonder if there isnt a hardware issue with it-I would manually uninstall all the intel drivers, and try manually installing the AMD ones-and if that doesnt work reverse it, and see if that does anything. This is a new laptop correct? then it should still be under warranty.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#9 JeroenV

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Posted 11 June 2012 - 04:02 PM

Im beginning to wonder if there isnt a hardware issue with it-I would manually uninstall all the intel drivers, and try manually installing the AMD ones-and if that doesnt work reverse it, and see if that does anything. This is a new laptop correct? then it should still be under warranty.


i went to device manager and disabled the intel HD family graphics... that should get me the same result right? screen reverted to 800x600, since the amd driver is up to date

allright, i also went back to speccy now, since i guessed that... the two were conflicting and that's why speccy gave that error. That gave me this result:

Posted Image

I manually disabled it because i thought that would do the same thing for me. Still wondering why the intel graphics is there though. Kinda want to call the shop to figure out why it sais it has another graphics card. And the pc was working based on that one instead of the amd one. which is... awfully strange


i've been pondering about the intel-amd graphics thing and could it be like this: during normal activities it uses the intel one and when it needs more power for gaming etc, it uses the amd one? but that would be too weird...


Edit: restarted, looked at device drivers again... now it said this at the amd radeon:
Posted Image


allright after all that, i kinda answered my own question. The amd athlon does the work and then gives it to the intel one which shows it on the screen.

Although that's if it works like this quote i found:
"the GPU switch works by making the 525 do the work, and then giving it to the intel HD to show on the screen. All the computer sees is the intel HD, and mistakenly puts it as the device. The 525 will automatically switch on when a demanding application is used, although it will still APPEAR that the intel HD is in use."

so going by that, and seeing as both drivers are updated (but that's according to windows) i don't think the original problem lies there.

Edited by JeroenV, 11 June 2012 - 04:59 PM.


#10 the_patriot11

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Posted 11 June 2012 - 05:39 PM

that makes sense, if it has two GPUs, though most computers wont use two GPUs-at least not of different manufacturers. With the intel disabled, can you use the catalyst control manager to change the resolution, and does the freezing happen when using only the AMD GPU?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#11 JeroenV

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Posted 12 June 2012 - 03:51 AM

that makes sense, if it has two GPUs, though most computers wont use two GPUs-at least not of different manufacturers. With the intel disabled, can you use the catalyst control manager to change the resolution, and does the freezing happen when using only the AMD GPU?


The freezing still happens and i can't change the resolution in the catalyst control manager

#12 the_patriot11

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Posted 13 June 2012 - 08:09 PM

You mention it does it with youtube videos as well. When it freezes during the youtube video, does just the video freeze, or does the whole computer freeze up? And is your java and flash up to date, and what is the temperature of the computer at during the time of the freeze?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#13 JeroenV

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Posted 14 June 2012 - 03:48 AM

You mention it does it with youtube videos as well. When it freezes during the youtube video, does just the video freeze, or does the whole computer freeze up? And is your java and flash up to date, and what is the temperature of the computer at during the time of the freeze?


when viewing youtube vids temperature is around 55, and in youtube it's only the distorted noise and the video slightly freezes. java has been updated last week, google chrome automatically updates flash player, and when i go to the webpage to download it sais it's up to date

#14 the_patriot11

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Posted 14 June 2012 - 09:08 AM

how about the java? and just out of curiousity-does the games where it freezes, is it during single player or multi-player?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#15 JeroenV

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Posted 14 June 2012 - 04:27 PM

how about the java? and just out of curiousity-does the games where it freezes, is it during single player or multi-player?


java is the newest version. it freezes in single and multiplayer




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