Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)There are 3 different versions
. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.rkill.exerkill.comrkill.scr
It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
After you have run the rkill tool do not restart the computer.
Try to run the DDS tool and submit the log.
Keep me posted if you cannot run it.