Posted 01 March 2006 - 07:20 PM
The problem is that the computer has spy sheriff and some virus or something on it. It is a Windows XP Professional computer and it is part of the school network. In the regular mode things will not work especially task manager option is grayed out and will not let you use it to end tasks. When in regular mode nothing will work when trying to open a task explorer.exe apparently has an error closes and reopens it may not say this but I know what it is I am a computer tech. I have tried to boot in safe mode but it just sits there in idle and does nothing it just displays a black screen and says Windows XP Professional Safe mode yada yada yada. The only thing I can think of to fix the problem is to reformat but just to make sure that this is the only solution I just wanted to write here and make sure. It is my first time here I usually write to protonic for my problems but I am writing to them for some other problem and I did not want to open up another ticket with them. Protonic is free just to let you all know and it has a live support option except they are not on there much at all I have only seen it up once since it was there probally because it is in beta. I have never got to use the option so I can't tell you if it is good to use or not. But there support is exellent. They support you by email. I am going to be reformatting the computer by 6th hour in my class so if you can reply by then it would be great. I really would like to avoid reformatting the computer anyway it takes over an hour. Thanks in advance.
William Montgomery Walters