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Computer Freezing, Requiring Hard Reboot. Scans Won't Complete


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13 replies to this topic

#1 Leafy

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Posted 10 June 2012 - 09:47 AM

Hi

I seem to be having the same issue as another poster. My computer has been running very slowly for a while. Now it keeps freezing at random times and there is nothing I can do (right click to close, ctrl/alt/delete, etc)so I have to do a hard reboot. When I try to run scans it either freezes or completely turns my computer off. I have tried to run them in both normal and safe mode.

Any help would be appreciated and if you need any more information I will do my best to provide it.

Thank you :)

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#2 Broni

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Posted 10 June 2012 - 01:22 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 Leafy

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Posted 10 June 2012 - 04:20 PM

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET NOD32 Antivirus
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware
Java™ 6 Update 27
Java™ 6 Update 5
Out of date Java installed!
Adobe Flash Player 11.2.202.235
Adobe Reader X (10.1.2)
Mozilla Firefox (x86 en-GB..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
``````````End of Log````````````

#4 Leafy

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Posted 10 June 2012 - 04:22 PM

arbar Service Scanner Version: 09-06-2012
Ran by user (administrator) on 10-06-2012 at 17:22:13
Running from "C:\Users\user\Downloads"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-05-11 20:11] - [2012-03-30 08:39] - 0914304 ____A (Microsoft Corporation) EE7E10BED85C312C1D5D30C435BDDA9F

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#5 Leafy

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Posted 10 June 2012 - 04:24 PM

MiniToolBox by Farbar Version: 09-06-2012
Ran by user (administrator) on 10-06-2012 at 17:23:49
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local,localhost"
"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5007 802.11b/g WiFi Adapter = Wireless Network Connection (Connected)
NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

#6 Leafy

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Posted 10 June 2012 - 04:54 PM

First off, thanks for the help. I truly appreciate it.

I tried to run Malaware, and once again it froze and I had to do a hard reboot. Thats probably the 5th time I tried. I have also tried SuperAntiSpyware and it does the same thing. Other times I have been online while scanning however this time I stayed away from it while it did the scan (not sure that it makes a difference).

#7 Broni

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Posted 10 June 2012 - 05:00 PM

Skip MBAM for now.

MiniToolbox log is incomplete so you'll have to repost.

Then go ahead with aswMBR.

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#8 Leafy

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Posted 10 June 2012 - 05:32 PM

shoot! Im sorry I didnt see I missed so much with that report. Here is the full one. As well I tried to do the aswMBR and it froze as well. Not sure if it means anything but while it was running something on the list was yellow. Should I try it again?


MiniToolBox by Farbar Version: 09-06-2012
Ran by user (administrator) on 10-06-2012 at 18:30:07
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local,localhost"
"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5007 802.11b/g WiFi Adapter = Wireless Network Connection (Connected)
NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : user-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking Controller
Physical Address. . . . . . . . . : 00-1F-16-4F-C8-13
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4E-3C-A9-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7544:879c:d59b:a229%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : June-10-12 6:26:02 PM
Lease Expires . . . . . . . . . . : June-17-12 6:26:02 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 218112846
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-ED-98-F4-00-23-4E-3C-A9-D6
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : isatap.phub.net.cable.rogers.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14ce:293e:3f57:ffb7(Preferred)
Link-local IPv6 Address . . . . . : fe80::14ce:293e:3f57:ffb7%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: www.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: google.com
Addresses: 2607:f8b0:400b:801::1005
74.125.226.35
74.125.226.38
74.125.226.37
74.125.226.40
74.125.226.33
74.125.226.46
74.125.226.36
74.125.226.41
74.125.226.34
74.125.226.32
74.125.226.39



Pinging google.com [74.125.226.38] with 32 bytes of data:

Reply from 74.125.226.38: bytes=32 time=10ms TTL=57

Reply from 74.125.226.38: bytes=32 time=13ms TTL=57



Ping statistics for 74.125.226.38:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 10ms, Maximum = 13ms, Average = 11ms

Server: www.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=57ms TTL=54

Reply from 209.191.122.70: bytes=32 time=59ms TTL=54



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 57ms, Maximum = 59ms, Average = 58ms

Server: www.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 1f 16 4f c8 13 ...... NVIDIA nForce 10/100/1000 Mbps Networking Controller
10 ...00 23 4e 3c a9 d6 ...... Atheros AR5007 802.11b/g WiFi Adapter
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.phub.net.cable.rogers.com
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
13 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
14 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
16 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.72 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.72 281
192.168.0.72 255.255.255.255 On-link 192.168.0.72 281
192.168.0.255 255.255.255.255 On-link 192.168.0.72 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.72 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.72 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 18 ::/0 On-link
1 306 ::1/128 On-link
12 18 2001::/32 On-link
12 266 2001:0:4137:9e76:14ce:293e:3f57:ffb7/128
On-link
10 281 fe80::/64 On-link
12 266 fe80::/64 On-link
12 266 fe80::14ce:293e:3f57:ffb7/128
On-link
10 281 fe80::7544:879c:d59b:a229/128
On-link
1 306 ff00::/8 On-link
12 266 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/10/2012 06:26:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/10/2012 06:20:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/10/2012 06:01:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/10/2012 06:01:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/10/2012 05:52:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\NW1O0ME1.DEFAULT\CACHE\9> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (06/10/2012 05:52:49 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\NW1O0ME1.DEFAULT\CACHE\9> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (06/10/2012 05:52:30 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\NW1O0ME1.DEFAULT\CACHE\8> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (06/10/2012 05:52:30 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\NW1O0ME1.DEFAULT\CACHE\8> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (06/10/2012 05:52:22 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\NW1O0ME1.DEFAULT\CACHE\7> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (06/10/2012 05:52:22 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\USER\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\NW1O0ME1.DEFAULT\CACHE\7> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.2.202.235)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Adobe Shockwave Player (Version: 10.2.0.023)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
AIR MILES TOOLBAR 1.438 (Version: 1.438)
Apple Software Update (Version: 2.1.1.116)
Atheros Driver Installation Program (Version: 5.2)
µTorrent (Version: 3.0.0)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.35)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.58.1.0)
CyberLink DVD Suite (Version: 5.5.1519)
CyberLink YouCam (Version: 2.0.1616)
D3DX10 (Version: 15.4.2368.0902)
DivX Web Player (Version: 1.5.0)
ESET NOD32 Antivirus (Version: 4.0.468.0)
ESU for Microsoft Vista (Version: 1.0.0)
Facebook Plug-In
FrostWire 4.21.8 (Version: 4.21.8.0)
FrostWire 5.3.4 (Version: 5.3.4.0)
Google Talk Plugin (Version: 2.9.10.7526)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.63.2)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
HP Active Support Library (Version: 3.1.4.1)
HP Customer Experience Enhancements (Version: 5.7.0.2630)
HP Doc Viewer (Version: 1.01.0005)
HP DVD Play 3.7
HP Easy Setup - Frontend (Version: 5.7.0.2630)
HP Games (Version: 1.0.0.66)
HP Help and Support (Version: 2.0.8.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Quick Launch Buttons 6.40 D3 (Version: 6.40 D3)
HP Total Care Advisor (Version: 2.1.4047.2685)
HP Update (Version: 4.000.010.008)
HP User Guides 0118 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 J1)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
iWin Games (remove only)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 27 (Version: 6.0.270)
Java™ 6 Update 5 (Version: 1.6.0.50)
Jewel Quest Heritage 1.00
Junk Mail filter update (Version: 15.4.3502.0922)
LimeWire 5.4.6 (Version: 5.4.6)
Logitech ImageStudio (Version: 7.30.0000)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 13.0 (x86 en-GB) (Version: 13.0)
Mozilla Maintenance Service (Version: 13.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NetWaiting (Version: 2.5.52)
NVIDIA Drivers (Version: 1.5)
Power2Go (Version: 5.6.3919)
PowerDirector (Version: 6.5.2719)
PSSWCORE (Version: 2.02.0000)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.60.92.0)
RealPlayer
Realtek USB 2.0 Card Reader (Version: )
Rogers Self Help Software (Version: 4059)
Rogers Update Manager (Version: 4059)
RSH Home Networking Wizard (Version: 4059)
Segoe UI (Version: 15.4.2271.0615)
Skype™ 4.2 (Version: 4.2.187)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Soap Opera Dash (Version: 1.0)
SUPERAntiSpyware (Version: 4.45.1000)
Synaptics Pointing Device Driver (Version: 11.1.3.0)
The Game Of Life by Hasbro (Version: 1.0)
Theme Hospital
Turbo Trio
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.762 (Version: 1.0.0)
VideoToolkit01 (Version: 100.0.128.000)
Vuze (Version: 4.7)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Sign-in Assistant (Version: 5.000.744.4)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player 9 Series Captions and Lyrics PowerToy
WinRAR archiver
WOT for Internet Explorer (Version: 11.7.20.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 1789.69 MB
Available physical RAM: 972.61 MB
Total Pagefile: 3825.81 MB
Available Pagefile: 2881.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:139.7 GB) (Free:38.1 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:9.35 GB) (Free:1.63 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator Guest user


**** End of log ****

#9 Leafy

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Posted 11 June 2012 - 05:20 PM

ive tried to do the last scan several times and its still not completing and keeps freezing

#10 Broni

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Posted 11 June 2012 - 05:23 PM

Download Bootkit Remover to your desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

======================================================

For x86 (x32) bit systems please download Listparts
For x64 bit systems please download Listparts64

Click on Scan button.

Scan result will open in Notepad.
Post it in your next reply.

=======================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 Leafy

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Posted 11 June 2012 - 06:17 PM

Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
002), 32-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00
Boot sector MD5 is: 2404788b716b45266811c1294c3c975c

Size Device Name MBR Status
--------------------------------------------
149 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>


Done;
Press any key to quit...

#12 Leafy

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Posted 11 June 2012 - 06:21 PM

ListParts by Farbar Version: 11-06-2012
Ran by user (administrator) on 11-06-2012 at 19:20:57
Windows Vista (X86)
Running From: C:\Users\user\Downloads
Language: 0409
************************************************************

========================= Memory info ======================

Percentage of memory in use: 57%
Total physical RAM: 1789.69 MB
Available physical RAM: 761.08 MB
Total Pagefile: 3831.83 MB
Available Pagefile: 2641.1 MB
Total Virtual: 2047.88 MB
Available Virtual: 1964.91 MB

======================= Partitions =========================

1 Drive c: () (Fixed) (Total:139.7 GB) (Free:38.53 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
2 Drive d: (HP_RECOVERY) (Fixed) (Total:9.35 GB) (Free:1.63 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ---------- ------- ------- --- ---
Disk 0 Online 149 GB 1024 KB

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 140 GB 32 KB
Partition 2 Primary 9 GB 140 GB

======================================================================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C NTFS Partition 140 GB Healthy System (partition with boot components)

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 D HP_RECOVERY NTFS Partition 9 GB Healthy

======================================================================================================

****** End Of Log ******

#13 Leafy

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Posted 11 June 2012 - 08:32 PM

took a few tries but I finally got it to complete.

MER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-06-11 21:30:39
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP3T0L0-5 Hitachi_HTS543216L9A300 rev.FB2OC44C
Running: 2c55p8j7.exe; Driver: C:\Users\user\AppData\Local\Temp\kxldapob.sys


---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Mozilla Firefox\firefox.exe[1144] ntdll.dll!LdrLoadDll 77B99378 5 Bytes JMP 6613696F C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\firefox.exe[1144] kernel32.dll!MapViewOfFile 766D6B10 5 Bytes JMP 663E0219 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\firefox.exe[1144] kernel32.dll!VirtualAlloc 766DAF75 5 Bytes JMP 663E0240 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\firefox.exe[1144] GDI32.dll!CreateDIBSection 76807461 5 Bytes JMP 663E01A3 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe[1696] kernel32.dll!SetUnhandledExceptionFilter 766BA8C5 4 Bytes [C2, 04, 00, 00]

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\Ecache\Parameters@LastBootPlanUserTime Mon, Jun 11 12, 07:13:44 PM????????????
Reg HKLM\SYSTEM\CurrentControlSet\Services\Ecache\Parameters@LastBootPlanTime 0x27 0x48 0xCD 0x01 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\Ecache\Parameters@MemoryCacheSize 516662613

---- EOF - GMER 1.0.15 ----

#14 Broni

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Posted 11 June 2012 - 08:50 PM

I don't see anything malicious.
I suggest you start new topic in Windows forum.

My Website

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