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RIval Gaming Advertisment Maleware


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22 replies to this topic

#1 ladybizwiz

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Posted 10 June 2012 - 06:49 AM

Hello ,

Some how I got a maleware piece on my computer. I am not a pro on the computer in any way so I am humbly asking for your help. I have tried Malewale bytes, and several other programs to remove this piece of crap but so far nothing has helped. When the redirected ads comes up the say Rival Gaming Advertisement.
I appreciate your help. Thank you!

BC AdBot (Login to Remove)

 


#2 Broni

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Posted 10 June 2012 - 01:28 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 ladybizwiz

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Posted 10 June 2012 - 03:27 PM

Thank you so very much for your help. I sent all the information you asked for to the email address that you sent the email from.

If this is not correct please let me know.

Thank you again, :busy:

Carol

#4 ladybizwiz

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Posted 10 June 2012 - 03:37 PM

I am not sure how to get this information back to you. Do I post it here ?
Thank you

#5 ladybizwiz

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Posted 10 June 2012 - 03:41 PM

Ok I read it again,

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG PC Tuneup
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

AVG PC Tuneup
Java™ 6 Update 31
Java™ 6 Update 4
Out of date Java installed!
Adobe Reader X (10.1.3)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
AVG avgwdsvc.exe
AVG avgtray.exe
Microsoft Security Essentials msseces.exe
Symantec Norton Online Backup NOBuAgent.exe
``````````End of Log````````````

Farbar Service Scanner Version: 09-06-2012
Ran by Lady Biz Wiz (administrator) on 10-06-2012 at 15:24:24
Running from "C:\Users\Lady Biz Wiz\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit

ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll FILE IS MISSING AND SHOULD BE RESTORED.

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#6 ladybizwiz

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Posted 10 June 2012 - 03:43 PM

MiniToolBox by Farbar Version: 09-06-2012
Ran by Lady Biz Wiz (administrator) on 10-06-2012 at 15:29:26
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : LadyBizWiz-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 2C-27-D7-1C-68-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cd83:90f1:2618:2aff%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, June 09, 2012 1:10:36 PM
Lease Expires . . . . . . . . . . : Monday, June 11, 2012 3:05:59 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 271329239
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-5B-EB-87-2C-27-D7-1C-68-5D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{AA71B14F-4B32-4538-8152-F405A67DFF1D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:806:17a8:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::806:17a8:3f57:fefd%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4004:800::1000
74.125.226.192
74.125.226.196
74.125.226.199
74.125.226.198
74.125.226.194
74.125.226.206
74.125.226.195
74.125.226.193
74.125.226.201
74.125.226.200
74.125.226.197


Pinging google.com [74.125.226.199] with 32 bytes of data:
Reply from 74.125.226.199: bytes=32 time=23ms TTL=55
Reply from 74.125.226.199: bytes=32 time=24ms TTL=55

Ping statistics for 74.125.226.199:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 24ms, Average = 23ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70

#7 ladybizwiz

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Posted 10 June 2012 - 03:48 PM

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=57ms TTL=50
Reply from 209.191.122.70: bytes=32 time=59ms TTL=50

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 59ms, Average = 58ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=4ms TTL=128
Reply from 127.0.0.1: bytes=32 time=4ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 4ms, Average = 4ms
===========================================================================
Interface List
13...2c 27 d7 1c 68 5d ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:806:17a8:3f57:fefd/128
On-link
13 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::806:17a8:3f57:fefd/128
On-link
13 276 fe80::cd83:90f1:2618:2aff/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
13 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/10/2012 10:46:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/10/2012 08:38:25 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/10/2012 07:41:45 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/09/2012 05:50:39 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/09/2012 01:41:59 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (06/09/2012 01:40:31 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/09/2012 01:22:11 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/09/2012 01:22:11 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/09/2012 01:22:10 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/09/2012 01:22:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (06/09/2012 03:49:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (06/09/2012 01:13:35 PM) (Source: Service Control Manager) (User: )
Description: The WinDefend service terminated with the following error:
%%126

Error: (06/09/2012 01:11:01 PM) (Source: Service Control Manager) (User: )
Description: The CGPS Service service failed to start due to the following error:
%%2

Error: (06/09/2012 01:11:01 PM) (Source: Service Control Manager) (User: )
Description: The HP Auto service failed to start due to the following error:
%%2

Error: (06/09/2012 06:48:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (06/09/2012 06:04:16 AM) (Source: Service Control Manager) (User: )
Description: The WinDefend service terminated with the following error:
%%126

Error: (06/09/2012 06:01:36 AM) (Source: Service Control Manager) (User: )
Description: The CGPS Service service failed to start due to the following error:
%%2

Error: (06/09/2012 06:01:36 AM) (Source: Service Control Manager) (User: )
Description: The HP Auto service failed to start due to the following error:
%%2

Error: (06/08/2012 05:15:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.

Error: (06/08/2012 03:07:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.


Microsoft Office Sessions:
=========================
Error: (06/10/2012 10:46:52 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/10/2012 08:38:25 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/10/2012 07:41:45 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (06/09/2012 05:50:39 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/09/2012 01:41:59 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (06/09/2012 01:40:31 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {84d50d17-0fba-4bc8-b21a-03aeecc07c14}

Error: (06/09/2012 01:22:11 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/09/2012 01:22:11 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/09/2012 01:22:10 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/09/2012 01:22:06 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


=========================== Installed Programs ============================

Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.2.202.235)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Alice and the Magic Gardens (Version: 2.2.0.98)
Amazing Adventures: Riddle of The Two Knights™ (Version: 2.2.0.110)
AMD APP SDK Runtime (Version: 2.5.793.1)
AMD Catalyst Install Manager (Version: 3.0.851.0)
AMD Fuel (Version: 2011.1013.1702.28713)
AMD Problem Report Wizard (Version: 3.0.851.0)
AMD VISION Engine Control Center (Version: 2011.1013.1702.28713)
Atlantic Quest (Version: 2.2.0.97)
AVG 2012 (Version: 12.0.2171)
AVG 2012 (Version: 12.0.2176)
AVG 2012 (Version: 12.0.2178)
AVG 2012 (Version: 12.0.2433)
AVG 2012 (Version: 2012.0.2178)
AVG PC Tuneup (Version: 10.0.0.27)
Big City Adventure: London Story (Version: 2.2.0.98)
Bing Bar (Version: 7.1.361.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bistro Stars (Version: 2.2.0.95)
Blio (Version: 2.2.6699)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.1013.1702.28713)
Catalyst Control Center InstallProxy (Version: 2011.1013.1702.28713)
Catalyst Control Center Localization All (Version: 2011.1013.1702.28713)
Cave Quest (Version: 2.2.0.98)
ccc-utility64 (Version: 2011.1013.1702.28713)
CCC Help Chinese Standard (Version: 2011.1013.1701.28713)
CCC Help Chinese Traditional (Version: 2011.1013.1701.28713)
CCC Help Czech (Version: 2011.1013.1701.28713)
CCC Help Danish (Version: 2011.1013.1701.28713)
CCC Help Dutch (Version: 2011.1013.1701.28713)
CCC Help English (Version: 2011.1013.1701.28713)
CCC Help Finnish (Version: 2011.1013.1701.28713)
CCC Help French (Version: 2011.1013.1701.28713)
CCC Help German (Version: 2011.1013.1701.28713)
CCC Help Greek (Version: 2011.1013.1701.28713)
CCC Help Hungarian (Version: 2011.1013.1701.28713)
CCC Help Italian (Version: 2011.1013.1701.28713)
CCC Help Japanese (Version: 2011.1013.1701.28713)
CCC Help Korean (Version: 2011.1013.1701.28713)
CCC Help Norwegian (Version: 2011.1013.1701.28713)
CCC Help Polish (Version: 2011.1013.1701.28713)
CCC Help Portuguese (Version: 2011.1013.1701.28713)
CCC Help Russian (Version: 2011.1013.1701.28713)
CCC Help Spanish (Version: 2011.1013.1701.28713)
CCC Help Swedish (Version: 2011.1013.1701.28713)
CCC Help Thai (Version: 2011.1013.1701.28713)
CCC Help Turkish (Version: 2011.1013.1701.28713)
Constant Guard Protection Suite (Version: 1.0.1117.1)
Cradle Of Egypt Collector's Edition (Version: 2.2.0.98)
Cursed House (Version: 2.2.0.95)
D3DX10 (Version: 15.4.2368.0902)
Evolver (Version: 2.2.0.110)
Gem Slider Deluxe (Version: 2.2.0.95)
Google Chrome (Version: 19.0.1084.52)
GuardedID (Version: 0.03.1038)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.3.0)
HP LinkUp (Version: 2.01.026)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.6.0)
HP MovieStore (Version: 1.0.045)
HP MovieStore (Version: 2.0)
HP Odometer (Version: 2.10.0000)
HP Officejet Pro 8500 A910 Basic Device Software (Version: 22.50.231.0)
HP Officejet Pro 8500 A910 Help (Version: 140.0.2.2)
HP Officejet Pro 8500 A910 Product Improvement Study (Version: 22.50.231.0)
HP Product Detection (Version: 11.14.0001)
HP Setup (Version: 8.6.4530.3651)
HP Setup Manager (Version: 1.1.13253.3682)
HP Support Assistant (Version: 6.1.12.1)
HP Support Information (Version: 10.1.1000)
HP Update (Version: 5.002.006.003)
HP Vision Hardware Diagnostics (Version: 2.5.0.0)
Hulu Desktop (Version: 0.9.13)
HydraVision (Version: 4.2.218.0)
I.R.I.S. OCR (Version: 12.3.4.0)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 6 Update 4 (Version: 1.6.0.40)
Jewel Keepers: Easter Island (Version: 2.2.0.97)
Jewel Quest Mysteries (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo (Version: 1.6)
LabelPrint (Version: 2.5.3609)
LightScribe System Software (Version: 1.18.20.1)
Magical Mysteries: Path of the Sorceress (Version: 2.2.0.98)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Marketsplash Shortcuts (Version: 1.0.1.7)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliType Pro 8.2 (Version: 8.20.469.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Online Backup (Version: 2.1.17869)
Norton Security Suite (Version: 5.2.1.3)
OpenOffice.org 3.4 (Version: 3.4.9590)
PDF Complete Special Edition (Version: 4.0.35)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Power2Go (Version: 6.1.4817)
PressReader (Version: 5.10.1217.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6251)
Recovery Manager (Version: 5.5.3621)
Remote Graphics Receiver (Version: 5.4.5)
RoxioNow Player (Version: 1.9.5.103)
Spring Bonus (Version: 2.2.0.97)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Vesuvia (Version: 2.2.0.97)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Wild West Story: The Beginnings (Version: 2.2.0.97)
WildTangent Games App (HP Games) (Version: 4.0.5.31)
WildTangent Games App (Version: 4.0.5.36)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Wizard Land (Version: 2.2.0.95)
Zinio Reader 4 (Version: 4.0.3184)

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3839.29 MB
Available physical RAM: 2132.99 MB
Total Pagefile: 7676.76 MB
Available Pagefile: 4991.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.54 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:920.23 GB) (Free:848.5 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.18 GB) (Free:1.37 GB) NTFS

========================= Users: ========================================

User accounts for \\LADYBIZWIZ-HP

Administrator Guest Lady Biz Wiz


**** End of log ****


Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.10.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Lady Biz Wiz :: LADYBIZWIZ-HP [administrator]

Protection: Enabled

6/10/2012 3:39:33 PM
mbam-log-2012-06-10 (15-39-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225409
Time elapsed: 4 minute(s), 2 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 Broni

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Posted 10 June 2012 - 03:51 PM

I still need aswMBR log.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 ladybizwiz

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Posted 10 June 2012 - 04:19 PM

Here ya go!


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-10 15:59:06
-----------------------------
15:59:06.840 OS Version: Windows x64 6.1.7601 Service Pack 1
15:59:06.840 Number of processors: 2 586 0x603
15:59:06.841 ComputerName: LADYBIZWIZ-HP UserName: Lady Biz Wiz
15:59:11.733 Initialize success
16:00:19.073 AVAST engine defs: 12061001
16:00:36.165 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005f
16:00:36.165 Disk 0 Vendor: Hitachi_ JP4O Size: 953869MB BusType: 11
16:00:36.175 Disk 1 \Device\Harddisk1\DR1 -> \Device\00000082
16:00:36.175 Disk 1 Vendor: Size: 953869MB BusType: 0
16:00:36.195 Disk 0 MBR read successfully
16:00:36.205 Disk 0 MBR scan
16:00:36.215 Disk 0 unknown MBR code
16:00:36.225 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
16:00:36.265 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 942314 MB offset 206848
16:00:36.315 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11453 MB offset 1930065920
16:00:36.475 Disk 0 scanning C:\Windows\system32\drivers
16:00:50.431 Service scanning
16:01:20.110 Modules scanning
16:01:20.130 Disk 0 trace - called modules:
16:01:20.180 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys storport.sys hal.dll amd_sata.sys
16:01:20.190 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8003d8b470]
16:01:20.210 3 CLASSPNP.SYS[fffff8800180143f] -> nt!IofCallDriver -> [0xfffffa8003d7fac0]
16:01:20.210 5 amd_xata.sys[fffff880010e38b4] -> nt!IofCallDriver -> \Device\0000005f[0xfffffa8003d7b060]
16:01:22.750 AVAST engine scan C:\Windows
16:01:27.752 AVAST engine scan C:\Windows\system32
16:05:08.778 AVAST engine scan C:\Windows\system32\drivers
16:05:41.398 AVAST engine scan C:\Users\Lady Biz Wiz
16:15:41.104 AVAST engine scan C:\ProgramData
16:18:28.277 Scan finished successfully
16:19:23.573 Disk 0 MBR has been saved successfully to "C:\Users\Lady Biz Wiz\Desktop\MBR.dat"
16:19:23.633 The log file has been saved successfully to "C:\Users\Lady Biz Wiz\Desktop\aswMBR.txt"


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-10 16:56:25
-----------------------------
16:56:25.978 OS Version: Windows x64 6.1.7601 Service Pack 1
16:56:25.978 Number of processors: 2 586 0x603
16:56:25.978 ComputerName: LADYBIZWIZ-HP UserName: Lady Biz Wiz
16:56:28.832 Initialize success
16:56:37.203 AVAST engine defs: 12061001
16:56:37.632 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005f
16:56:37.634 Disk 0 Vendor: Hitachi_ JP4O Size: 953869MB BusType: 11
16:56:37.636 Disk 1 \Device\Harddisk1\DR1 -> \Device\00000082
16:56:37.637 Disk 1 Vendor: Size: 953869MB BusType: 0
16:56:37.695 Disk 0 MBR read successfully
16:56:37.697 Disk 0 MBR scan
16:56:37.702 Disk 0 unknown MBR code
16:56:37.708 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
16:56:37.745 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 942314 MB offset 206848
16:56:37.806 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11453 MB offset 1930065920
16:56:37.928 Disk 0 scanning C:\Windows\system32\drivers
16:56:59.865 Service scanning
16:57:30.467 Modules scanning
16:57:30.817 Disk 0 trace - called modules:
16:57:30.847 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys storport.sys hal.dll amd_sata.sys
16:57:30.857 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8003d8b470]
16:57:30.867 3 CLASSPNP.SYS[fffff8800180143f] -> nt!IofCallDriver -> [0xfffffa8003d7fac0]
16:57:30.877 5 amd_xata.sys[fffff880010e38b4] -> nt!IofCallDriver -> \Device\0000005f[0xfffffa8003d7b060]
16:57:33.337 AVAST engine scan C:\Windows
16:58:23.801 AVAST engine scan C:\Windows\system32
17:03:04.322 AVAST engine scan C:\Windows\system32\drivers
17:03:21.914 AVAST engine scan C:\Users\Lady Biz Wiz
17:13:29.180 AVAST engine scan C:\ProgramData
17:15:37.265 Scan finished successfully
17:16:23.303 Disk 0 MBR has been saved successfully to "C:\Users\Lady Biz Wiz\Desktop\MBR.dat"
17:16:23.503 The log file has been saved successfully to "C:\Users\Lady Biz Wiz\Desktop\aswMBR.txt"

#10 Broni

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Posted 10 June 2012 - 04:21 PM

So far I don't see much but obviously something must be not right.

Which browser is affected?

Download Bootkit Remover to your desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

====================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 ladybizwiz

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Posted 10 June 2012 - 04:24 PM

Google and Fire fox ( Those are the two I use)

#12 Broni

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Posted 10 June 2012 - 04:25 PM

Can you check if IE is affected as well?

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#13 ladybizwiz

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Posted 10 June 2012 - 04:33 PM

Will Do

#14 ladybizwiz

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Posted 10 June 2012 - 04:37 PM

No It does not seem as if IE is infected

#15 Broni

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Posted 10 June 2012 - 04:38 PM

Go ahead with Bootkit Remover and GMER.
We'll go from there.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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