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My computer screen froze with a weird glitch, now wont startup.


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#1 charleeee

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Posted 10 June 2012 - 02:11 AM

Today, I was browsing the internet, while watching a stream of MLG. While suddenly my comp screen shows weird glitchy lines and the sound freezes, i end up turning off my computer and restarting it, but the glitchy screen still shows and wont startup to login screen. I was able to startup into safe mode (still with the weird glitch on screen) but the restoring and doing startup repair seems to not have fixed the problem. Anyone care to try to diagnose what is going on. Heres some pictures of what is going on my screen:


http://min.us/mbpiIFAGTs

edit 1: I forgot to add, i also cleared CMOS and reattached my video card and memory sticks which had didnt solve anything :(

Edited by charleeee, 10 June 2012 - 02:16 AM.


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#2 coxchris

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Posted 10 June 2012 - 12:00 PM

the pictures in the album might indicate a overheating problem or a physically damage video card
In Safe Mode:

Go to Device Manager Right Click My Computer and select Manage select device manager do you see any (X) or "!" Under the Display component

Also the default VGA configurations has little lines that could also a physical defect of your card but I cant conclude that yet.

Did Start up Repair reported anything

Can you please send us a Speccy Report in safe mode by using http://www.bleepingcomputer.com/forums/topic323892.html

Edited by coxchris, 10 June 2012 - 12:02 PM.

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#3 charleeee

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Posted 10 June 2012 - 03:07 PM

the pictures in the album might indicate a overheating problem or a physically damage video card
In Safe Mode:

Go to Device Manager Right Click My Computer and select Manage select device manager do you see any (X) or "!" Under the Display component

Also the default VGA configurations has little lines that could also a physical defect of your card but I cant conclude that yet.

Did Start up Repair reported anything

Can you please send us a Speccy Report in safe mode by using http://www.bleepingcomputer.com/forums/topic323892.html

so i tried running speccy report, but on the summaries of the cpu,ram,motherhboard,graphics, and hard drives i get a "Cannot initialise SPC dll" error =/
Also there arnt any "X" or "!" next to any devices in device manager
My startup repair reported it couldnt repair anything or something like that

Edited by charleeee, 10 June 2012 - 03:35 PM.


#4 charleeee

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Posted 10 June 2012 - 03:21 PM

do you think its mainly a graphics card problem? i need to get my comp fixed right away and im probably going to buy a new graphics card today if that will fix this.

edit: i just tried to test by playing a video and the sound seems to be not working either =/

Edited by charleeee, 10 June 2012 - 03:24 PM.


#5 coxchris

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Posted 10 June 2012 - 07:48 PM

I believe your graphics card is mainly dieing because you see lines before the start up you check the card physically graphics card usually cost 50+ dollars

Try running Chkdsk c: /f in a elevated command prompt your computer will restart in order to start the test. This command will check the drive and repair files if they are damage

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#6 charleeee

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Posted 10 June 2012 - 09:50 PM

I believe your graphics card is mainly dieing because you see lines before the start up you check the card physically graphics card usually cost 50+ dollars

Try running Chkdsk c: /f in a elevated command prompt your computer will restart in order to start the test. This command will check the drive and repair files if they are damage

The chkdsk command didnt solve my problem unfortunetly, since you said it might be my dieing graphics card (which is a year older than the rest of my computer), ill go to frys tomorrow and buy another one. Just one last question, can the graphics card really prevent windows from starting up normally?

#7 coxchris

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Posted 10 June 2012 - 10:32 PM

that would be the hard drive.

I was going by what you give me. Distorted video could mean that you have a dieing card or out of date video graphic. But you get distorted video output before you load the OS which in turn the video drive dont load until the Starting Windows 7

If check disk successfully run and it found no errors than you have a system file that got corrupted.

Have you try Last Known Configuration on the Advanced Boot Menu and you could try sfc /scannow sfc is a command that verify and repairs the system protected files.

Can I ask how old is your graphic card

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#8 charleeee

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Posted 10 June 2012 - 10:51 PM

that would be the hard drive.

I was going by what you give me. Distorted video could mean that you have a dieing card or out of date video graphic. But you get distorted video output before you load the OS which in turn the video drive dont load until the Starting Windows 7

If check disk successfully run and it found no errors than you have a system file that got corrupted.

Have you try Last Known Configuration on the Advanced Boot Menu and you could try sfc /scannow sfc is a command that verify and repairs the system protected files.

Can I ask how old is your graphic card

yes i tried to load with last known config which didnt help, Ill try the sfc cmd option now, my graphics card is around 3 years old (its an nvidia 9600GT)

Edited by charleeee, 10 June 2012 - 10:53 PM.


#9 charleeee

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Posted 10 June 2012 - 11:06 PM

i just finished the scan, it says "Windows Resource Protection did not find any integrity violations"

#10 coxchris

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Posted 11 June 2012 - 10:18 AM

I would run a hard drive diagnostic to check the hard drive using this topic http://www.bleepingcomputer.com/forums/topic28744.html

I don't know why your hard drive is unable to boot(to normal) All the scans seem to be normal Can you try booting it to Normally

Edited by coxchris, 11 June 2012 - 10:23 AM.

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#11 charleeee

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Posted 11 June 2012 - 10:42 AM

I would run a hard drive diagnostic to check the hard drive using this topic http://www.bleepingcomputer.com/forums/topic28744.html

I don't know why your hard drive is unable to boot(to normal) All the scans seem to be normal Can you try booting it to Normally

i tried booting to normal multiple times, but its always shows the windows loading screen (like in my screen shot) then the screen turns black and stays black.

#12 coxchris

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Posted 11 June 2012 - 08:23 PM

please save all data and re install windows or replace the drive. That may initiate a failing hard drive

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#13 charleeee

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Posted 14 June 2012 - 02:58 PM

please save all data and re install windows or replace the drive. That may initiate a failing hard drive

thanks chris, the problem wasnt my hard drive my dead video card, i just replaced it with a 550 gtx and now everything is fine, but it seems to me my on board sound card blew too, i dont have any sound :(

#14 coxchris

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Posted 14 June 2012 - 05:59 PM

Under the Drive Manager see if the Sound, Video and gaming has X or "!" conflict. If your on-board sound blew you can easy buy a PCI sound card too. http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100008658%20600011977&IsNodeId=1&name=PCI

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#15 charleeee

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Posted 15 June 2012 - 02:51 AM

Under the Drive Manager see if the Sound, Video and gaming has X or "!" conflict. If your on-board sound blew you can easy buy a PCI sound card too. http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100008658%20600011977&IsNodeId=1&name=PCI

yeh my sound, video, gaming hardware drivers changed to "High definition audio" without an X or !, which im guessing means my sound card blew. Just bought a new one should be here tom or saturday.
http://www.amazon.com/ASUS-Channel-Sound-Card-XONAR_DG/dp/B0045JHJSS/ref=sr_1_1?ie=UTF8&qid=1339746673&sr=8-1




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