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BSOD 8E


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9 replies to this topic

#1 BigLou99

BigLou99

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  • Local time:01:52 AM

Posted 09 June 2012 - 04:26 PM

System crashes with BSOD 8E shortly after the desktop icons are displayed. PC is Dell Inspiron Desktop, Vista home premium SP1.
Several viruses and a root kit have been removed but not sure if this is part of the problem or not.
Runs good in Safe Mode.
The system also will not access the Internet in safe mode - that is a separate problem.
It will not create a mini-dump any more when it crashes.
I would like to start a fresh troubleshooting session with some step by step help from one of your experts.
Thanks

Edited by hamluis, 09 June 2012 - 04:53 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Broni

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Posted 09 June 2012 - 05:29 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 BigLou99

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Posted 10 June 2012 - 09:52 AM

Just a reminder - the problem system does not have Internet access so I could not update malwarebytes or Avast.
It is running in Safe Mode with Networking.
Thanks for the help.

Here are the logs:
Farbar Service Scanner Version: 09-06-2012
Ran by DONNA (administrator) on 10-06-2012 at 08:30:49
Running from "C:\louis_util\Farbar"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

tdx Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open tdx registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open tdx registry key. The service key does not exist.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Other errors
Yahoo IP is accessible.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-08-12 22:55] - [2010-06-16 10:59] - 0898952 ____A (Microsoft Corporation) 782568AB6A43160A159B6215B70BCCE9

C:\Windows\system32\dnsrslvr.dll
[2011-04-12 17:22] - [2011-03-02 09:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\mpssvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2008-06-13 19:41] - [2008-01-19 02:33] - 0328704 ____A (Microsoft Corporation) 8582E233C346AEFE759833E8A30DD697

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe
[2008-06-13 19:41] - [2008-01-19 02:33] - 1054720 ____A (Microsoft Corporation) D5FB73D19C46ADE183F968E13F186B23

C:\Windows\system32\wscsvc.dll
[2008-06-13 19:41] - [2008-01-19 02:37] - 0061440 ____A (Microsoft Corporation) 683DD16B590372F2C9661D277F35E49C

C:\Windows\system32\wbem\WMIsvc.dll
[2008-06-13 19:41] - [2008-01-19 02:36] - 0161792 ____A (Microsoft Corporation) 00B79A7C984678F24CF052E5BEB3A2F5

C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2008-06-13 19:41] - [2008-01-19 02:36] - 0758272 ____A (Microsoft Corporation) 02ED7B4DBC2A3232A389106DA7515C3D

C:\Windows\system32\es.dll
[2008-08-13 19:05] - [2008-04-18 00:48] - 0269312 ____A (Microsoft Corporation) 3CB3343D720168B575133A0A20DC2465

C:\Windows\system32\cryptsvc.dll
[2008-06-13 19:40] - [2008-01-19 02:34] - 0128000 ____A (Microsoft Corporation) 6DE363F9F99334514C46AEC02D3E3678

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-16 21:35] - [2009-03-02 23:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830



**** End of log ****


MiniToolBox by Farbar Version: 09-06-2012
Ran by DONNA (administrator) on 10-06-2012 at 08:38:13
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Nerwork
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================




========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DONNA-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.tx.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.tx.comcast.net.
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1A-A0-5E-E4-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::70b4:6162:8c56:cf1b%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.207.27(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.hsd1.tx.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 192.168.1.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 192.168.1.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
9 ...00 1a a0 5e e4 32 ...... NVIDIA nForce Networking Controller
1 ........................... Software Loopback Interface 1
8 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.hsd1.tx.comcast.net.
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.207.27 276
169.254.207.27 255.255.255.255 On-link 169.254.207.27 276
169.254.255.255 255.255.255.255 On-link 169.254.207.27 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.207.27 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.207.27 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
9 276 fe80::/64 On-link
9 276 fe80::70b4:6162:8c56:cf1b/128
On-link
1 306 ff00::/8 On-link
9 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 1.0.0)
Adobe AIR (Version: 2.0.3.13070)
Adobe Digital Editions
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Flash Player 11 Plugin (Version: 11.1.102.63)
Adobe Reader 9.5.0 (Version: 9.5.0)
Adobe Shockwave Player 11.5 (Version: 11.5)
American Greetings CreataCard Select 6
APA PERRLA
AppGraffiti (Version: 1.0.0.28)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 82.0.173.000)
CanoScan Toolbox Ver4.1
Carbonite (Version: 4.1.1 build 406 (Sep-08-2011))
Centra Client
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant D850 PCI V.92 Modem
CustomerResearchQFolder (Version: 1.00.0000)
D6100_D7100_D7300_Help (Version: 82.0.233.000)
D7100 (Version: 82.0.233.000)
Dell DataSafe Online (Version: 1.0.15)
Dell System Customization Wizard (Version: 1.00.0000)
DellSupport (Version: 6.0.3075)
Destinations (Version: 82.0.173.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digital Line Detect (Version: 1.21)
eSupportQFolder (Version: 1.00.0000)
EZ Calendar (remove only)
Fonts (Version: )
Frontline Systems Premium Solver Platform V8.0
Frontline Systems Risk Solver Engine V8.0
Games, Music, & Photos Launcher (Version: 1.00.0000)
Garmin City Navigator North America NT 2010.40 (Version: 13.40.0.0)
Garmin Communicator Plugin (Version: 2.9.1)
Garmin USB Drivers (Version: 2.3.0.0)
Google Chrome (Version: 18.0.1025.151)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
HijackThis 1.99.1 (Version: 1.99.1)
HP Customer Participation Program 8.0 (Version: 8.0)
HP Deskjet & Photosmart Printer Driver Software 8.0.A (Version: 8.0)
HP Imaging Device Functions 8.0 (Version: 8.0)
HP Photosmart Essential (Version: 1.12.0.46)
HP Solution Center 8.0 (Version: 8.0)
HPProductAssistant (Version: 82.0.173.000)
HPSSupply (Version: 2.1.3.0000)
iCloud (Version: 1.1.0.40)
iolo technologies' System Mechanic (Version: 10.8.5)
iTunes (Version: 10.6.0.40)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 23 (Version: 6.0.230)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MarketResearch (Version: 82.0.174.000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Corporation (Version: 9.0.30729.1)
Microsoft Fix it Center (Version: 1.0.0100)
Microsoft IntelliPoint 6.3 (Version: 6.30.191.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Web Publishing Wizard 1.52
Microsoft Works (Version: 08.05.0818)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Diagnostic Tool (Version: 1.0.17.8)
Mozilla Firefox (3.5) (Version: 3.5 (en-US))
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyScribe
Netflix Movie Viewer (Version: 1.2.211)
NetWaiting (Version: 2.5.44)
Network Recording Player (Version: 2.3.900)
Norton Internet Security (Version: 18.7.1.3)
Norton Security Scan (Version: 2.3.0.44)
NVIDIA Drivers (Version: 1.4)
NVIDIANetworkDiagnostic (Version: 1.00.0000)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Creator BDAV Plugin (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio MyDVD DE (Version: 9.0.116)
Roxio Update Manager (Version: 3.0.0)
Safari (Version: 5.34.54.16)
SF_CDA_ProductContext (Version: 82.0.233.000)
SF_CDA_Software (Version: 82.0.233.000)
Skype Click to Call (Version: 5.6.8442)
Skype™ 5.5 (Version: 5.5.124)
Snagit 9.1.3 (Version: 9.1.3.19)
SolutionCenter (Version: 82.0.188.000)
Sonic Activation Module (Version: 1.0)
Status (Version: 82.0.173.000)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 82.0.188.000)
Uniblue DriverScanner 2009
Uniblue DriverScanner 2009 (Version: 2.0.0.1)
Uniblue RegistryBooster 2010
Uniblue System Tweaker
UnloadSupport (Version: 1.00.0000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
USB Display Device (Trigger 1+) 9.03.0401.0159 (Version: 9.03.0401.0159)
Visual C++ 8.0 ATL (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
WebEx
WebReg (Version: 82.0.173.000)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinZip 14.0 (Version: 14.0.9029)
Word Whomp To Go

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 3517.57 MB
Available physical RAM: 2839.07 MB
Total Pagefile: 3637.3 MB
Available Pagefile: 3313.25 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.35 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:288.05 GB) (Free:209.63 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:4.73 GB) NTFS
4 Drive f: (Lexar) (Removable) (Total:1.87 GB) (Free:1.65 GB) FAT

========================= Users: ========================================

User accounts for \\DONNA-PC

admin Administrator DONNA
Guest


**** End of log ****


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.04.08

Windows Vista Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.6001.19088
DONNA :: DONNA-PC [administrator]

6/10/2012 8:51:18 AM
mbam-log-2012-06-10 (08-51-18).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 234896
Time elapsed: 3 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-10 08:44:42
-----------------------------
08:44:42.912 OS Version: Windows 6.0.6001 Service Pack 1
08:44:42.912 Number of processors: 2 586 0x4303
08:44:42.912 ComputerName: DONNA-PC UserName: DONNA
08:44:43.473 Initialize success
08:45:11.366 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005b
08:45:11.366 Disk 0 Vendor: SAMSUNG_ CP10 Size: 305245MB BusType: 6
08:45:11.382 Disk 0 MBR read successfully
08:45:11.382 Disk 0 MBR scan
08:45:11.382 Disk 0 Windows VISTA default MBR code
08:45:11.382 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
08:45:11.397 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 10240 MB offset 81920
08:45:11.413 Disk 0 Partition 3 80 (A) 07 HPFS/NTFS NTFS 294964 MB offset 21053440
08:45:11.413 Disk 0 scanning sectors +625139712
08:45:11.491 Disk 0 scanning C:\Windows\system32\drivers
08:45:18.402 Service scanning
08:45:19.104 Service .afd \? **LOCKED** 123
08:45:19.119 Service .dfsc \? **LOCKED** 123
08:45:19.135 Service .tdx \? **LOCKED** 123
08:45:32.052 Modules scanning
08:45:34.704 Disk 0 trace - called modules:
08:45:34.719 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll storport.sys nvstor32.sys ndis.sys nvmfdx32.sys
08:45:34.735 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x869c8738]
08:45:34.735 3 CLASSPNP.SYS[8c1a4745] -> nt!IofCallDriver -> [0x85a9bf08]
08:45:34.750 5 acpi.sys[806146a0] -> nt!IofCallDriver -> \Device\0000005b[0x85699b30]
08:45:34.750 Scan finished successfully
08:46:21.114 Disk 0 MBR has been saved successfully to "C:\louis_util\aswMBR\MBR.dat"
08:46:21.129 The log file has been saved successfully to "C:\louis_util\aswMBR\aswMBR.txt"

#4 BigLou99

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Posted 10 June 2012 - 09:56 AM

Sorry - forgot this one:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 1 x86 (UAC is enabled)
Out of date service pack!!
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Norton Internet Security
iolo technologies' System Mechanic
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Out of date HijackThis installed!
HijackThis 1.99.1
Java™ 6 Update 23
Java™ SE Runtime Environment 6
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 11.1.102.63
Mozilla Firefox (3.5.) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

iolo Common Lib ioloServiceManager.exe
``````````End of Log````````````

#5 Broni

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Posted 10 June 2012 - 10:53 AM

I strongly suggest you uninstall iolo technologies' System Mechanic.
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


==============================================================================

Then....

We have some registry keys missing.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-system-restore/


Download Vista.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find several files inside.
Double click on bfe.reg file and confirm the prompt.
Double click on mpssvc.reg file and confirm the prompt.
Double click on tdx.reg file and confirm the prompt.
Restart computer.
Post new FSS log.

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#6 BigLou99

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Posted 13 June 2012 - 10:16 AM

Sorry for the delayed response. I have uninstalled System Mechanic and run the 3 "reg" items you listed. Still no internet access.

Farbar Service Scanner Version: 09-06-2012
Ran by DONNA (administrator) on 13-06-2012 at 10:06:54
Running from "C:\louis_util\Farbar"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

tdx Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open tdx registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open tdx registry key. The service key does not exist.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Other errors
Yahoo IP is accessible.
Attempt to access Yahoo.com returned error: Other errors


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-08-12 22:55] - [2010-06-16 10:59] - 0898952 ____A (Microsoft Corporation) 782568AB6A43160A159B6215B70BCCE9

C:\Windows\system32\dnsrslvr.dll
[2011-04-12 17:22] - [2011-03-02 09:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-16 21:35] - [2009-03-02 23:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830



**** End of log ****

#7 Broni

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Posted 13 June 2012 - 11:58 AM

Please re-run registry fix but this time only for this item:

Double click on tdx.reg file and confirm the prompt.

Restart computer and post new FSS log.

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#8 BigLou99

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Posted 13 June 2012 - 02:49 PM

Note: I ran the FSS both before and after the reboot. Please note the different results for tdx.
============= BEFORE REBOOT =========================

Farbar Service Scanner Version: 09-06-2012
Ran by DONNA (administrator) on 13-06-2012 at 14:26:38
Running from "C:\louis_util\Farbar"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

tdx Service is not running. Checking service configuration:
The start type of tdx service is OK.
The ImagePath of tdx service is OK.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Other errors
Yahoo IP is accessible.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-08-12 22:55] - [2010-06-16 10:59] - 0898952 ____A (Microsoft Corporation) 782568AB6A43160A159B6215B70BCCE9

C:\Windows\system32\dnsrslvr.dll
[2011-04-12 17:22] - [2011-03-02 09:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\mpssvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2008-06-13 19:41] - [2008-01-19 02:33] - 0328704 ____A (Microsoft Corporation) 8582E233C346AEFE759833E8A30DD697

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-16 21:35] - [2009-03-02 23:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830



**** End of log ****

==================== AFTER REBOOT =============================

Farbar Service Scanner Version: 09-06-2012
Ran by DONNA (administrator) on 13-06-2012 at 14:35:40
Running from "C:\louis_util\Farbar"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

tdx Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open tdx registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open tdx registry key. The service key does not exist.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Other errors
Yahoo IP is accessible.
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-08-12 22:55] - [2010-06-16 10:59] - 0898952 ____A (Microsoft Corporation) 782568AB6A43160A159B6215B70BCCE9

C:\Windows\system32\dnsrslvr.dll
[2011-04-12 17:22] - [2011-03-02 09:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\mpssvc.dll
[2008-06-13 19:41] - [2008-01-19 02:34] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2008-06-13 19:41] - [2008-01-19 02:33] - 0328704 ____A (Microsoft Corporation) 8582E233C346AEFE759833E8A30DD697

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-16 21:35] - [2009-03-02 23:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830



**** End of log ****

#9 Broni

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Posted 13 June 2012 - 03:39 PM

Yeah, something keeps removing that registry key.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 BigLou99

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Posted 17 June 2012 - 08:10 AM

I have posted to the other forum - no replies.
Here is the link: http://www.bleepingcomputer.com/forums/topic457191.html

Thanks for your help.




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