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Trojan:win64/Sirefef.Y & Shut downs


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2 replies to this topic

#1 MatthewA

MatthewA

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Posted 09 June 2012 - 12:34 PM

Hello,

I am working on a laptop that a fellow co-worker gave me which has a virus I have been unable to remove. Ever since installing MS Security Essentials it now gives a Windows error stating: "Windows has encountered a critical problem and will restart automatically in one minute. Please save your work." then reboots. Any help would be greatly appreciated in resolving this.


Thanks!

-Matthew

Edited by Casey_boy, 09 June 2012 - 04:24 PM.
Moved from Win 7 to Am I Infected - Hamluis : Moved from AII to MRF - Casey_boy


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#2 JSntgRvr

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Posted 09 June 2012 - 03:15 PM

Hi and :welcome:

Lets give it a try. You will need a USB Flash drive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#3 JSntgRvr

JSntgRvr

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Posted 21 September 2012 - 07:40 PM

Due to the lack of feedback this Topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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