Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dell Windows XP Startup Issues


  • Please log in to reply
7 replies to this topic

#1 CommMajor101

CommMajor101

  • Members
  • 114 posts
  • OFFLINE
  •  
  • Local time:01:29 AM

Posted 09 June 2012 - 10:08 AM

Hello everyone,
I have a very old Dell desktop with Windows XP that won't launch the desktop. It keeps cycling through the whole start up process. It'll go to a black and white screen with these options: Safe Mode, Safe Mode with Monitoring, Safe Mode with Command Prompt and Start Windows Normally. 'Start Windows Normally' is highlighted by default, so I just let that load. Once the progress bar is done loading on that screen next it goes to a screen with these options "Microsoft Windows XP Home Edition and Microsoft Windows Recovery Console" then goes back to the screen mentioned before.

It's been doing this for over an hour. Any tips? What can I do? I don't even know what to Google to look for help articles. Thanks so much for your help!

BC AdBot (Login to Remove)

 


#2 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:02:29 AM

Posted 10 June 2012 - 05:39 PM

Are you able to boot into Safe Mode?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 CommMajor101

CommMajor101
  • Topic Starter

  • Members
  • 114 posts
  • OFFLINE
  •  
  • Local time:01:29 AM

Posted 12 June 2012 - 01:55 PM

Nope, won't start in safe mode either

#4 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:04:29 PM

Posted 12 June 2012 - 02:58 PM

Please do the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#5 CommMajor101

CommMajor101
  • Topic Starter

  • Members
  • 114 posts
  • OFFLINE
  •  
  • Local time:01:29 AM

Posted 25 June 2012 - 11:44 AM

Hello,
Sorry for the delayed response. I followed your steps, AustrAlien, and the information you are requesting is as follows: in the first red box area my computer stated "unmountable_boot_volume" and in the 2nd red box area my computer stated "Stop: 0x000000ED (0x89BCF900, 0xC000009c, 0x00000000, 0x00000000). What next? Thanks for your help!

#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,106 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:29 AM

Posted 25 June 2012 - 01:58 PM

Please run the Dell Diagnostics package, Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs= .

Louis

#7 CommMajor101

CommMajor101
  • Topic Starter

  • Members
  • 114 posts
  • OFFLINE
  •  
  • Local time:01:29 AM

Posted 05 July 2012 - 06:50 PM

Ok, I ran the test and the message I get says "Error Code 0F00:1344. Msg. Block 245062: Uncorrectable data error or media is write protected." Sooooo what does this mean? What should I do next? Thanks!

#8 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:04:29 PM

Posted 05 July 2012 - 07:09 PM

Block 245062: Uncorrectable data error or media is write protected.

STOP 0x000000ED: UNMOUNTABLE_BOOT_VOLUME
  • "Usual causes: Hard drive problem, File system problem ... "
    Both these are possible/even likely.
  • It means that there is likely to be a disk file-system problem, which may be caused by a hard drive problem (failure - bad sector(s)).
I suggest the following course of action:
  • Important! :exclame: If you have important personal files that are not currently backed up elsewhere, then back them up using a LIVE CD, to avoid the risk of losing them.
  • Test the hard drive.
Instructions for doing both tasks are included below.
======================

:exclame: Backup your personal files using a LIVE CD

If your computer is not able to boot into Windows or simply not able to access the internet, you can use a LIVE Linux operating system run from a bootable CD or flashdrive instead of Windows, to access the internet, to access files on the HDD(s) and do other tasks.

:step1: Using a working computer:
  • If you wish to use a LIVE CD ...
    • Download the Linux version of your choice (usually an .ISO image file).
    • There are many options to use for a LIVE CD. I suggest that you try one of the following:
    • Puppy Linux (smallest download file size at 128 MB)
    • There are two versions currently available, namely Slacko and Lucid. Either will do the job nicely.
  • Linux Mint 12 Lisa (versions for a CD, and larger versions that need to be burned to a DVD disk)
[*]Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
  • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
[*]When the CD has been burned and verified as successful, it will be bootable.
[/list][*]OR ... if you wish to use a LIVE flashdrive ...
  • Go to UNetbootin - Homepage and Downloads and at the top of the page, click on Download (for Windows) to download the application.
  • Follow the instructions further down the page under the heading Installation & Screenshots.
  • Run the application to download and install the Linux version of choice to your flashdrive.
  • I suggest that you try one of the following:
  • Puppy Linux (smallest download file size at 128 MB)
  • Linux Mint 12 Lisa (download file size depends on version)
[/list][/list]
:step2: Boot the problematic machine from the LIVE CD or flashdrive.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD drive or the flashdrive, which ever you are using.)
  • Choose to run the Linux operating system from the CD or flashdrive without making any changes to your computer.
    Do NOT install Linux on your hard drive.
  • When the Linux operating system loads ...
  • You will have internet access in the normal manner.
  • You will be able to navigate to all the files on your HDD.
  • You can backup your files by copying them to a flashdrive or an external hard drive.
You may find one of the following guides useful:
Recover files from Windows XP hard disk using Puppy Linux

Recover files from Windows Vista hard disk using Puppy Linux

Recover files from Windows 7 hard disk using Puppy Linux

The easiest way to copy files/folders in Puppy is to drag-and-drop from one window to another. To do this open a window showing what you want to copy. Open another window showing the location that you wish to copy to .... and move the windows so that you can conveniently see both at the same time.
  • Now, simply drag the items you wish to copy from one window into the other. Simple.
==========================================

:exclame: Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.

Edited by AustrAlien, 05 July 2012 - 07:31 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users