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When I Click on a Link, I'm redirected to Another Webpage and other issues..


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#1 RunningFatBoy

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Posted 08 June 2012 - 09:23 AM

So my fiancee has a laptop without antivirus on it. First no no I know.

About a week ago she would go to Google or Yahoo! and use the search engine and when she found a site she wanted to go to, when she clicked it, she was re-directed to another website.

She already had Malaware (whatever it's called where it scans for things) and I downloaded Ad-Aware days earlier. I also talked to an IT guy at work and said to download CC Cleaner.

So Saturday I made it a mission to clean it. I did a disk clean up and removed Hibernation files. Defragged it. Then I ran the CC Cleaner. After that I updated the Malaware definitions and ran it. No issues. Then ran Ad Aware. Before scanning I noticed it had over 116 threats so I deleted them. Ran Ad Aware and it found 10 threats. Deleted them. This took several hours. I completely shut down the laptop and thought I was done.

Wrong.

That night when she turned it on, it went to a repair screen and restored itself to a point before the problem, so everything I done basically was undone. CC Cleaner was taken off and the 116 threats were back.

Last night it began acting really bad and she couldn't open Malaware. So I decided to take another crack at it. I cleaned out the Ad Aware threats. Downloaded AVG and removed Ad Aware. Ran AVG, it found a few threats, removed them and then restarted the computer. It went back to the repair screen and restored itself back to where it was before I did this little exercise.

I need help. I need to know what to do or what to look for to fix this thing. And if I have to, I'm going to spend money and put an antivirus on the computer.

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#2 jntkwx

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Posted 08 June 2012 - 09:56 AM

Hi RunningFatBoy,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes (unless explicitly asked to)
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

:step1: Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

:step2: Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.


In your next reply, please include:
  • Malwarebytes log
  • GMER log
  • How's your computer running now?

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 RunningFatBoy

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Posted 08 June 2012 - 08:02 PM

Jason,

I really appreciate the help.

When I got home I un-installed both Malwarebytes and Ad-Aware, and then re-installed Malwarebytes per your instruction along with the GMER.

Here are the logs:

Malware:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.08.06

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Dorian :: DORIAN-PC [administrator]

6/8/2012 6:58:30 PM
mbam-log-2012-06-08 (18-58-30).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 231905
Time elapsed: 8 minute(s), 8 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 1
C:\Windows\System32\FastUserSwitchingCompatibilityex.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Windows\System32\FastUserSwitchingCompatibilityex.dll (Trojan.Agent) -> Delete on reboot.
C:\Users\Dorian\AppData\Local\Temp\msimg32.dll (Trojan.Agent) -> Quarantined and deleted successfully.

(end)


GMER:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-06-08 19:57:42
Windows 6.0.6002 Service Pack 2
Running: zp1snwld.exe


---- Files - GMER 1.0.15 ----

File C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RAC6671.tmp 0 bytes
File C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RACB500.tmp 0 bytes

---- EOF - GMER 1.0.15 ----



So far it's running good, but I just got done with both programs. I will probably shut it down here in a few and turn it on later when I'll re-install the C Cleaner and I believe download AVAST on the advice of an IT guy at work. Any other suggestions are greatly appreciated.

#4 jntkwx

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Posted 08 June 2012 - 08:11 PM

Looking good! :)

:step1: Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
When asked to update the definitions, click Yes.
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

:step2: Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from http://www.superantispyware.com/downloads/SASDEFINITIONS.EXE (copy and paste that website address) and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others checked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Home" button to leave the control center screen.
  • Back on the main screen, under "Select Scan Type" click Complete Scan.
  • On the left, make sure you check C:\.
  • Click Start Complete Scan > Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a USB drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


In your next reply, please include:
  • aswMBR log
  • SuperAntiSpyware log
  • How's your computer running now? Please be as descriptive as possible.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#5 RunningFatBoy

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Posted 09 June 2012 - 11:22 AM

Well I might've messed up.. On the mbr I hit fix instead of save log. But re-ran it and here is that log:



aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-09 09:32:54
-----------------------------
09:32:54.992 OS Version: Windows x64 6.0.6002 Service Pack 2
09:32:54.992 Number of processors: 2 586 0x170A
09:32:54.992 ComputerName: DORIAN-PC UserName: Dorian
09:32:58.283 Initialize success
09:33:10.101 AVAST engine defs: 12060801
09:33:26.592 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
09:33:26.592 Disk 0 Vendor: WDC_WD3200BEVT-75ZCT2 11.01A11 Size: 305245MB BusType: 3
09:33:26.607 Disk 0 MBR read successfully
09:33:26.623 Disk 0 MBR scan
09:33:26.654 Disk 0 Windows VISTA default MBR code
09:33:26.654 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
09:33:26.685 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 15000 MB offset 80325
09:33:26.701 Disk 0 Partition 3 80 (A) 07 HPFS/NTFS NTFS 290205 MB offset 30800325
09:33:26.717 Disk 0 scanning C:\Windows\system32\drivers
09:33:42.180 Service scanning
09:34:14.398 Modules scanning
09:34:14.398 Disk 0 trace - called modules:
09:34:14.458 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
09:34:14.828 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004d80790]
09:34:14.828 3 CLASSPNP.SYS[fffffa6000b9ac33] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8004ba84b0]
09:34:17.889 AVAST engine scan C:\Windows
09:34:23.659 AVAST engine scan C:\Windows\system32
09:39:11.310 AVAST engine scan C:\Windows\system32\drivers
09:39:37.849 AVAST engine scan C:\Users\Dorian
09:50:59.033 AVAST engine scan C:\ProgramData
09:53:25.049 Scan finished successfully
09:54:50.482 Disk 0 MBR has been saved successfully to "C:\Users\Dorian\Desktop\MBR.dat"
09:54:50.492 The log file has been saved successfully to "C:\Users\Dorian\Desktop\aswMBR.txt"

Here is the Super AntiSpyware:

UPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/09/2012 at 11:11 AM

Application Version : 5.0.1150

Core Rules Database Version : 8710
Trace Rules Database Version: 6522

Scan type : Complete Scan
Total Scan Time : 01:09:49

Operating System Information
Windows Vista Home Premium 64-bit, Service Pack 2 (Build 6.00.6002)
UAC On - Limited User

Memory items scanned : 511
Memory threats detected : 0
Registry items scanned : 70000
Registry threats detected : 0
File items scanned : 66961
File threats detected : 16

Rogue.MSE-Fraud
C:\Users\Dorian\AppData\Roaming\install
C:\Users\Dorian\AppData\Roaming\completescan

Adware.Tracking Cookie
C:\USERS\DORIAN\AppData\Roaming\Microsoft\Windows\Cookies\Low\21E3EXZ6.txt [ Cookie:dorian@imrworldwide.com/cgi-bin ]
C:\USERS\DORIAN\AppData\Roaming\Microsoft\Windows\Cookies\Low\CW9QMQP8.txt [ Cookie:dorian@kontera.com/ ]
C:\USERS\DORIAN\AppData\Roaming\Microsoft\Windows\Cookies\Low\1P8Y42W0.txt [ Cookie:dorian@atdmt.com/ ]
cdn.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
cdn2.baronsmedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
core.insightexpressai.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
media.mtvnservices.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
media1.break.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
media3.onsugar.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
media4.onsugar.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
objects.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
secure-us.imrworldwide.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
sftrack.searchforce.net [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]
tag.2bluemedia.hiro.tv [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XMLA5FDR ]

I haven't had time to really evaluate how it's running, but I did notice after the reboot from the AntiSpyware run, it loaded quicker. Whatever we're doing it's working tons better thus far.

#6 jntkwx

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Posted 09 June 2012 - 11:26 AM

Luckily, aswMBR's Fix doesn't appear to have adversely affected your system.

Let me know how it's running after you've had some time to evaluate it. :thumbup2:
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#7 RunningFatBoy

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Posted 09 June 2012 - 11:28 AM

Will do. I'm currently downloading Avast for her. I'm going to completely shut it down here shortly and probably let her have at it tonight and see if there are any problems. I'm out of town next week, but I'm leaving her my laptop in case she has any issues. I'll have my tablet so I can log in and share any issues.

I greatly appreciate all the help.

#8 jntkwx

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Posted 09 June 2012 - 11:30 AM

Just be sure you don't install MORE than one antivirus program, as having multiple antivirus programs installed tend to conflict with each other.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





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