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Big problem with Files "missing" and HTJ not saving logfiles


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3 replies to this topic

#1 tomslick

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Posted 07 June 2012 - 06:43 PM

Hello, I've been coming to Bleeping Comp forums for a couple years, and due in part for googling "my virus issue here", and reading the other peoples fixes.
However, now the folks computer has been infected with I believe a rootkit(as pointed out by AVG rootkit scanner as "mfeavfk01.sys" -hidden driver) and who knows what else? I tried running a HJT report, but it will not save a log report. It says a HJT log has not been created. Would you like to create one (YES), but it doesn't execute a log/txt file.

Also, I had already ran combofix, and without realizing it, ran it from a folder, versus desktop.
Another note, is that I have AVG, Malwarebytes, combofix, McAfee Paid version, and recently added HJT to create the non-existent log report.

So I ask the professionals, "Where do we Start?"

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#2 tomslick

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Posted 07 June 2012 - 08:00 PM

I got malwarebytes log, but it doesn't add much info. I tried to send HJT report via jpg/screenshot, but files are too big and limited here. I added one successfully though.(Probably need another 3 jpg images to record all of the HJT report)

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.07.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
backroom :: BACKROOM-PC [administrator]

Protection: Enabled

6/7/2012 4:41:44 PM
mbam-log-2012-06-07 (16-41-44).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 456014
Time elapsed: 1 hour(s), 5 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
------------------------------------------------------------------------------------------------

Attached Files

  • Attached File  HJT1.jpg   452.08KB   0 downloads


#3 myrti

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Posted 11 June 2012 - 07:50 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#4 myrti

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Posted 25 July 2012 - 04:57 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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