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Is my video card (ATI Radeon HD 4850) failing?


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21 replies to this topic

#1 jo-prez

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Posted 07 June 2012 - 05:08 AM

Hi you guys, I need some help figuring out if my video card is failing or if it's something else causing me problems. This link explains the problem I used to have months ago, it is all explained in the first big paragraph: http://www.bleepingcomputer.com/forums/topic450555.html/page__p__2669949#entry2669949

Like my previous topic explains, I first started getting blue screen errors when using my computer on a normal day of use, and when watching a youtube video my computer screen blacked out and then causing a Blue Screen error "atikmdag.sys" Then I restarted my computer again and got the message “Display driver stopped responding and has recovered”, then a few minutes passed by and got the same blue screen error "atikmdag.sys". The problem got worse and then I started getting color lines (artifacts) all over my screen on every restart. I updated my drivers or my CCC(Catalyst Control Center) like they call it and the problem continued, but then I was getting a Blue Screen error "atikmpag.sys". I couldn't log into normal mode so it forced me to log into safe mode with networking. I then used Driver Sweeper to uninstall all the remainder drivers related to my AMD/ATI graphics card. I rebooted into normal mode and I was able to finally log in with no Blue Screen errors.

So now I've been using my computer with no drivers installed, so basically I guess my video card is disabled for now. But I still get color lines (artifacts) everytime I turn on my computer, and then those color lines disappear once windows starts. I'm able to watch youtube videos but I'm unable to watch HD videos because my video card has been disabled.

I'm asking the experts, does this mean that my video card is failing? or can it be something else causing "atikmpag.sys" when my drivers are installed? Is there a way to find out if its my video card or something else? I wouldn't like to spend money on a video card and later find out that wasn't the problem. I've had this computer for more than 2 years now and never had a problem until now. Any suggestions? Thanks in advance!



My PC info:

-Dell XPS Studio 435t
-Windows Vista 64
-My video card is a ATI Radeon HD 4850
-My power supply is 475 watts
-6gb of RAM

Edited by jo-prez, 07 June 2012 - 05:18 AM.


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#2 cryptodan

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Posted 07 June 2012 - 05:46 AM

Can you take a picture of the blue lines and artifacts and then upload it to http://www.imageshack.us and post the link?

but my guess is that the video card is dead.

#3 hamluis

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Posted 07 June 2012 - 05:01 PM

<<So now I've been using my computer with no drivers installed, so basically I guess my video card is disabled for now.>>

Lacking appropriate drivers...Windows will use default drivers, which will provide minimum functionality. I suggest NOT using Driver Sweeper or similar programs...and installing the correct video drivers for that system (as provided by the system manufacturer) or directly downloaded from the AMD/ATI website for that particular video card/chipset.

http://www.amd.com/us/products/desktop/graphics/ati-radeon-hd-4000/hd-4850/Pages/ati-radeon-hd-4850-specifications.aspx

Link to MRL topic, http://www.bleepingcomputer.com/forums/topic452841.html .

Is this card physically installed in the system right now?

Louis

Edited by hamluis, 21 June 2012 - 04:44 AM.


#4 jo-prez

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Posted 08 June 2012 - 08:15 AM

Hi cryptodan here are the links so you could see the artifacs and color lines. Click the zoom button so you can see the pics in more detail :) The first link shows the first screen when I first turn on my computer, it shows green dots all over the screen. The second link shows the next screen, it just shows light blue dots lined up all over the screen. What do you think?



http://imageshack.us/photo/my-images/29/firstscreen.jpg/


http://imageshack.us/photo/my-images/228/secondscreen.jpg/

Edited by jo-prez, 08 June 2012 - 08:18 AM.


#5 jo-prez

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Posted 08 June 2012 - 08:40 AM

Hello Louis could you please tell me why I shouldn't use Driver Sweeper? I was forced to use Driver Sweeper because the Catalyst Control Center(CCC) didn't uninstalled completely after removing it from Control Panel\Programs and Features. So after doing some research it looked like Driver Sweeper was helping lots of other people in a similar situation like mine.

I also updated my drivers directly from the AMD/ATI website and I believe my Catalyst Software Suite version that my video card requires is version 12.4 am I correct? I remember following the guide they have on the AMD/ATI website for chosing the correct drivers, but it still didn't work after installing it, I will always get the Blue Screen error "atikmpag.sys". Am I doing something wrong?

Yes this card is physically installed in the system right now.

Edited by jo-prez, 08 June 2012 - 08:44 AM.


#6 rotor123

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Posted 08 June 2012 - 12:22 PM

Hi

The images you posted at cryptodan's suggestion shows that you have a hardware failure. The first screen with the Del logo showing the problem points to hardware.

I can say this because at that point there are no drivers being loaded. They only load after windows starts to load.

At this point I would say more than 99% it is the video card, less than 1% split between Monitor or Motherboard.

Cheers
Roger

Edited by rotor123, 08 June 2012 - 12:29 PM.

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#7 coxchris

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Posted 08 June 2012 - 12:59 PM

I argee with rotor123 only the VGA (standard default) untill the OS gets to the Windows Startup screen than It loads the drivers

Overheating, Physical daamage

If you have a Desktop leave the case open and If you have Overheating problem it wont do that to the screen. If not physically check the card and take a picture of card and link them to here. Note anything out of place and odd.

I would contact ATI to start RMA process http://support.amd.com/us/kbarticles/Pages/737-19285WarrantyServiceRequest.aspx

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#8 jo-prez

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Posted 20 June 2012 - 05:58 PM

Ok guys I will buy a new video card, I need help on this, I want the best video card I can get for my system, I don't plan on updating my Power Supply (475 watts) at this moment. I don't know how to choose the best upgrade, I want something that would be the same or better than my current video card (Radeon HD 4850) any ideas? I was thinking on something like this: http://www.amazon.com/GIGABYTE-Radeon-DisplayPort-PCI-Express-GV-R685OC-1GD/dp/B004F6GJAU

I will be using this video card mainly for picture/video editing and watching HD movies, not a lot of gaming at all.. any advice?


my PC info:

-Dell XPS Studio 435t
-Windows Vista 64
-My video card is a ATI Radeon HD 4850
-My power supply is 475 watts
-6gb of RAM

Edited by jo-prez, 20 June 2012 - 05:59 PM.


#9 cryptodan

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Posted 20 June 2012 - 06:30 PM

Sadly your video card is probably to weak for that video card:

http://www.gigabyte.com/products/product-page.aspx?pid=3630#sp for specifications and system requirements.

#10 jo-prez

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Posted 26 June 2012 - 07:06 AM

If you were me looking for a video card similar or better than my current ATI Radeon HD 4850, which one would you get? Any suggestions? I will be using it for video/picture editing, HD video viewing, and no gaming for the most part. Hope to hear from you.

#11 cryptodan

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Posted 26 June 2012 - 06:36 PM

I would get the same one since you wont be doing any gaming.

#12 jo-prez

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Posted 27 June 2012 - 07:24 AM

I should do that..Is buying it from ebay the best option?

#13 cryptodan

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Posted 27 June 2012 - 05:28 PM

I wouldnt recommend buying off eBay, but I do recommend buying from NewEgg or another outlet.

If you cannot find the same one then any 5000 to 7000 would do.

#14 jo-prez

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Posted 27 June 2012 - 05:52 PM

is there a reason why not to buy from ebay? you had bad experiences? I was looking at this http://www.ebay.com/itm/DELL-0PXH6X-0U748J-ATI-Radeon-HD-4850-512MB-DDR3-PCIe-2-0-x16-Video-Card-/120855997169?pt=PCC_Video_TV_Cards&hash=item1c23942af1

#15 coxchris

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Posted 27 June 2012 - 06:19 PM

Ebay isn't a verifiable source because you never know what you get and it may not have a return policy or DOA policy or a warranty. This is Nvida card

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130609 very mid range gaming card if you want to 69.99 with a warranty

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