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Computer won'boot in "Normal" mode


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#1 Cobra!

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Posted 06 June 2012 - 04:47 PM

Hey, I'm new here, so... Hi!

Two months ago, I bought an expensive, high end PC to run games, it costed me £1000, but it's served me well, I've never had any problems with it, until now.

One day, I was just browsing the Internet, when it abruptly froze, and hasn't been able to boot up since.

It goes to the windows logo, but never beyond that, no error message, nothing, it just freezes...

I've tried System Restore and Startup Repair many times, no result.

I've also tried doing Check disk on both Command Prompt and Scheduled start up, Command Prompt actually recognizes some incorrect indexes, however, it's read only (and no matter what I do, I can't make it otherwise), so it can't fix them.

If I do it through scheduled start up, it doesn't recognize any problems and freezes when it's at Step 4 round about 11%, I left it for about half an hour, and it didn't change.

I do not have a Windows 7 Install Disk, my PC had it pre installed and it didn't come with any disk, I do, however, have a custom Startup Repair disk.

I've tried looking it up, but as usual, "solutions" found online didn't help. My computer doesn't have "Advanced boot options", which is a "Solution" I found online, all F8 does is give you the option of what device to boot the PC on.

The PC boots fine in Safe Mode, though, which is fine for regular browsing, but of course, I can't run any games, and that's kind of why I bought the PC in the first place...

Did anyone else have this problem and/or have a solution for it?

If it makes any difference, the PC I'm using is a ASUS CM6650 with the 64-bit Windows 7 on it. Also, nothing was installed or downloaded prior to this problem.

Thanks in Advance!

Edited by Cobra!, 06 June 2012 - 04:49 PM.


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#2 Allan

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Posted 06 June 2012 - 04:57 PM

1) In safe mode, have you run full system scans with both your installed AV and with MalwareBytes? If not, please do so.

2) If checkdisk freezes that's not a good sign. Please run checkdisk as follows: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot. Let it run overnight if needed, but DO NOT interrupt checkdisk unless absolutely necessary (ie, you are certain it is "frozen").

3) Depending on steps one and two above, we can also try a selective startup: Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#3 AustrAlien

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Posted 06 June 2012 - 04:57 PM

I've also tried doing Check disk ... freezes when it's at Step 4 round about 11% ...

Sounds very much like a problem with the hard drive.

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
AustrAlien
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#4 Cobra!

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Posted 06 June 2012 - 05:41 PM

1) In safe mode, have you run full system scans with both your installed AV and with MalwareBytes? If not, please do so.

2) If checkdisk freezes that's not a good sign. Please run checkdisk as follows: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot. Let it run overnight if needed, but DO NOT interrupt checkdisk unless absolutely necessary (ie, you are certain it is "frozen").

3) Depending on steps one and two above, we can also try a selective startup: Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

I have already installed and used Malewarebytes and I did what you said and rebooted the PC to run checkdisk through command prompt, and it seems to be working okay now, it still sticks at 11%, but this time, I can see the counter for processed files going up.

I shall do step 3 once check disc is done, and I'll post back to let you know how it goes.

#5 Allan

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Posted 06 June 2012 - 05:48 PM

Good to hear. If checkdisk does freeze the follow the instructions in the above post to run the OEM disk utility. My guess, however, is that even though there may be some errors on the hd, that's not your primary problem - too coincidental and you can boot to safe mode. Still, I'm not ruling out the possibility.

#6 Cobra!

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Posted 06 June 2012 - 06:13 PM

Good to hear. If checkdisk does freeze the follow the instructions in the above post to run the OEM disk utility. My guess, however, is that even though there may be some errors on the hd, that's not your primary problem - too coincidental and you can boot to safe mode. Still, I'm not ruling out the possibility.

What do you reckon is my primary problem?

#7 Cobra!

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Posted 06 June 2012 - 07:46 PM


1) In safe mode, have you run full system scans with both your installed AV and with MalwareBytes? If not, please do so.

2) If checkdisk freezes that's not a good sign. Please run checkdisk as follows: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot. Let it run overnight if needed, but DO NOT interrupt checkdisk unless absolutely necessary (ie, you are certain it is "frozen").

3) Depending on steps one and two above, we can also try a selective startup: Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

I have already installed and used Malewarebytes and I did what you said and rebooted the PC to run checkdisk through command prompt, and it seems to be working okay now, it still sticks at 11%, but this time, I can see the counter for processed files going up.

I shall do step 3 once check disc is done, and I'll post back to let you know how it goes.

After the check disk (Finally) finished, and it rebooted, it's now just saying "The Volume Is Clean" and then... nothing.

I tried doing step 3, and it hasn't made a difference, it still doesn't boot up! All of that work, all of that time, amounted to nothing!

Edited by Cobra!, 06 June 2012 - 07:51 PM.


#8 Allan

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Posted 07 June 2012 - 07:03 AM

Okay, please follow the instructions above and run the OEM disk utility. Let's start there and see if indeed the hd is the problem.




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