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Virus keeps restarting my computer


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#1 KeroKeroCola

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Posted 06 June 2012 - 02:02 PM

Hello all!

Unfortunately I have a problem. For the past two days my vista laptop has been restarting on its own, every time I log on. I will try and be as thorough as possible in my description of this problem to field the best results.

Since two nights ago I have been receiving error messages stating "Windows has encountered a critical error and will restart in one minute", then sure enough, it restarts. After logging back on, usually only a few seconds passes and the error message pops up again. The last thing I did on my computer before receiving this error message was install Windows Security Essentials and have it run a scan of my computer. I have been working on my computer for the past two days trying to figure out what the problem could be. Here is a list of things I have done.

-Boot in safe mode. (The error message still appeared)
-Boot from my CD drive and use a recovery disc to search the HDD (I used Kaspersky and AVG, neither worked)
-Open a cmd prompt while the computer was about to shut down and try shutdown -a (This did not work either)

The things I have done so far illustrate the depth of my knowledge of computers. I'm out of options as of now. Which is why I am here! haha. I would appreciate any advice/help anyone could give. I also monitor this thread in case anyone has any further questions about my situation. Thanks in advance!

Edited by Blade, 06 June 2012 - 03:32 PM.
Moved from Vista to AII


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#2 Broni

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Posted 06 June 2012 - 10:10 PM

Welcome aboard Posted Image

Appropriate malware removal person has been contacted and he'll reply here as soon as possible.
Until then please refrain from trying any fixes as it may make the whole situation even worse.
Thanks :)

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#3 Elise

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Posted 07 June 2012 - 01:30 AM

Hello, do you have a Vista DVD, or, when you restart the computer and tap F8 until the Advanced Boot Options come up, do you see the option to Repair Windows?

regards, Elise


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#4 KeroKeroCola

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Posted 07 June 2012 - 07:00 AM

Hello, do you have a Vista DVD, or, when you restart the computer and tap F8 until the Advanced Boot Options come up, do you see the option to Repair Windows?


I do not have a Vista DVD but the Repair Windows options is available to me. Should I use it? Thanks for the response though!

#5 Elise

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Posted 07 June 2012 - 07:56 AM

Yes, please enter Repair Windows. Once it is loaded, press enter at the keyboard selection screen and enter your logon details. Then click the option to do a Startup Repair. Let that finish and let me know if you can reboot successfully afterwards.

regards, Elise


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#6 KeroKeroCola

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Posted 07 June 2012 - 09:10 AM

Startup repair instructed me to do a system restore, which I did. I restored to a day before the error message started happening. I've been in my computer for a good 20 minutes now, and I am not running malwarebytes. I guess my problem is fixed. I have no idea why any of that was happening though. Thanks for your help!

#7 Elise

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Posted 07 June 2012 - 09:23 AM

I am glad to hear that! Just to be sure I'd run a full scan to see if nothing is found.

Please read the following advice on how to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:

regards, Elise


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#8 Badang808

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Posted 16 September 2016 - 11:09 AM

Hi,

 

Is this thread still active? I am having the same problem like KeroKeroCola only that I can't get pass the startup repair because it kept telling me the problem can't be resolved automatically. I can't access safe mode with networking, safe mode with command prompt(both freezes at avgidsha.sys before rebooting), I can't disable automatic restart on system failure (which will lead me to blue screen), and i definitely cannot choose last known good configuration which will rebooting my system. I really don't know to do now. If anyone could help me this, it would greatly appreciated






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