Posted 06 June 2012 - 08:54 AM
I suddenly found that my laptop would no longer let me open or save any attachments in either gmail or hotmail.
I get a message that says 'What do you want to do with 'GetAttachment...' followed by a huge string of numbers / symbols that bear no resemblance to the document name. (Usually, the documents i'm trying to save or download are .doc or .docx documents.)
When I click save, save as, or open, nothing happens. Usually there is no failure message, no timer - just nothing at all.
I have tried updating my edition of Microsoft Office. This made no difference. I have also run a virus scan, which revealed nothing. I have cleared my temporary internet history and cookies. And I haven't, to my knowledge, changed any settings on the computer that would prevent attachments from being downloaded.
If anyone has any ideas I would be very grateful!
My laptop is 3 years old and can be a little temperamental but this is its only serious regular malfunction. I'm looking at replacing it if I can't solve this as it makes it unusable for what I need it for!