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Backdoor Trojan

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#1 piemaster1001


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Posted 05 June 2012 - 11:13 PM

Someone please help me!
I think I have a backdoor trojan, and I have been using kaspersky, TDSSKiller, CCleaner, Advanced SystemCare 5, rkill, Malwarebytes Anti-Malware, Spybot S&D, SUPERAntiSpyware Lifetime Edition (Pro version), and Trojan Remover. All of these are not working for me. I go into safe mode run rkill then do all the scans, yes I get the detection so I repair and delete it, but it won't go away even if I have scanned my computer multiple times.
Does anyone have any idea what this is?
I have microsoft word constantly crashing whenever I open it after a few days of having this virus. Day 2 I used rkill in safe mode, then I used TDSSKiller and it found the trojan, and then deleted it. For a few days I was fine then my computer began to run at 100% like before. I think I got this when I clicked on a fake link for a key logger that looked identical to the real one. I really need help because I have a lot of things on my computer and I wanted to see if anyone could help me before I resort to reformatting.

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#2 quietman7


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Posted 06 June 2012 - 02:41 PM

If none of the tools you have used thus far are finding any malicious files or not successful at removal, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.

Note: If you can produce at least some of the logs, create a new topic and explain what happened with those logs you tried to create but could not. If you cannot create any of the logs, then still post the topic and explain that you followed the Prep. Guide but were unable to create the required logs. Again, describe what happened when you tried to create them.
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