If you don't return the equipment Comcast will evetually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment. It will go against your credit score
if not paid in a timely manner or not paid at all. If not paid for any time someone runs your credit history it will show up.
The amount depends on what the equipment is. DVR and HD boxes are more expensive than Comcast modems, routers and DTA boxes.
According to the Comcast Agreement for Residential Services
GENERAL TERMS AND CONDITIONS #9, paragraph D:
You will immediately cease all use of the Service(s) and all Xfinity Equipment;
You will pay in full for your use of the Service(s) up to the date that this Agreement has been terminated and the Service(s) are disconnected; and
Within ten (10) days of the date on which Service(s) are disconnected, you will return all Xfinity Equipment to us at our local business office or to our designee in working order, normal wear and tear excepted. Otherwise, you will be charged the amount set forth in the current pricing lists for such Xfinity Equipment, or the revised amount for which you receive notice; if no amount has been specified for the particular model of Xfinity Equipment, you will be charged the retail price for a new replacement. You may also be charged incidental costs that we incur in replacing the Xfinity Equipment.
When you established Comcast service you agreed to abide by the terms of the agreement. It doesn't matter if you read it or not.
If/when you do return the equipment: (my canned speech which I often post in the Comcast Help Forum)
When your equipment is picked up or turned in, GET A RETURNED EQUIPMENT RECEIPT
. Make sure it documents that what you returned is a modem or tv boxes. If there are any stickers with serial or MAC numbers, make sure those numbers are on the receipt. Keep the receipt in a safe place, don't forget where you put it. Keep it until the middle of the next century.
In the past, Comcast has billed customers for equipment that had been returned. Sometimes they lose track of the equipment and the receipt will be your proof that you turned it in to Comcast.If you ship the equipment to Comcast, record tracking numbers.
Keep those numbers in a safe place. You will need them later if Comcast bills you for the equipment. Make sure you record any numbers on the equipment. I take a photo of the stickers on it and attach it to the receipt. If you do this make sure the number are clearly visible in the photo. You can also check the status of shipped items on the delivery company webpage.
When you see it was delivered, print screen the delivery status. UPS also offers Track By Email. Use that option. You'll be notified when it is delivered. Save the email-again this will be proof it was received by Comcast.
Print out the delivery confirmation (if your computer crashes and you lose the info the print out will be your proof of return) This should also be kept in a safe place where you can get to it if needed.
I know from experience that having the receipts can save you a lot of headaches. I was able to pull out my receipts when a collection agency notified me I owed for Comcast equipment that had been returned.
More on the credit score: Some people have complained that although they returned their equipment Comcast claims they did not. When turned over to a collection agency and they refuse to pay they found out their credit score WAS affected.
When I was contacted by a collection agency about Comcast equipment I had to follow up with Comcast and the agency to make sure the agency had removed the charge from their files.
You really should find it ASAP and get it returned. It would be best if you could return to the local office that served the area where you previously lived because equipment is area specific. If this is not an option you can call Comcast and request that shipping boxes with pre-paid shipping labels be sent to you. If you are lucky you will get it quickly. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes.
Edited by Queen-Evie, 06 June 2012 - 08:42 AM.