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Random Computer Restarts


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#1 Tarlin

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Posted 05 June 2012 - 12:37 AM

Recently I've been getting recurring restarts, sometimes accompanied by a BSOD. Whenever it occurs, usually in high output games or when streaming video live or otherwise, the screen will freeze with a tearing audio noise that is consistent until restart, which I sometimes must instigate myself. This began after replacing my RAM with newer sticks, however I have determined that the RAM is good and so are both of my HDDs. The STOP error was a 0x1e error and the only minidump I've received related the error to dxgmms1.sys and ntoskrnl.exe. I have since reinstalled my video drivers and updated the BIOS but the error persists. My idle temperature is 40 degrees Centigrade and playing a game such as Diablo 3 can go up to 59 degrees Centigrade. While high the Tj. max listed from CoreTemp is 79 degrees Centigrade. I also recently reinstalled Windows clean on my HDD in an attempt to solve the problem. My parts are listed below:

Power Supply: OCZ ModXStream Pro 700W Modular High Performance Power Supply
Motherboard: Gigabyte GA-870A-UD3
Graphics Card: ATI Radeon 5770 Fermi
Sound Card: Sound Blaster Audigy SE
CPU: AMD Phenom II X4 955 3.5 GHz
RAM: 2 4GB DDR3 1600 G Skill Sniper RAM
Wireless Receiver: D-Link DWA-542 RangeBooster N Desktop Adapter
OS: Windows 7 Home Premium 64bit
Primary HDD: 500GB Seagate HDD 7200RPM
Secondary HDD: 1TB Seagate HDD 7200RPM
DVD Drive 1: ATAPI iHAS120 6
DVD Drive 2: Optiarc DVD RW AD-7190S
Blu-Ray Drive: HL-DT-ST BDDVDRW GBC-H20L

I appreciate you all looking over my case and hope you can help.

Edited by hamluis, 07 June 2012 - 10:01 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 Tarlin

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Posted 05 June 2012 - 01:08 AM

I also thought adding my Speccy would be helpful

And the BlueScreenView reports

==================================================
Dump File : 060312-47642-01.dmp
Crash Time : 6/3/2012 12:18:34 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f190
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7f190
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060312-47642-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 276,048
==================================================

==================================================
Dump File : 060212-33914-01.dmp
Crash Time : 6/2/2012 4:46:59 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`02adc805
Parameter 3 : 00000000`0000000d
Parameter 4 : fffffa80`092f3b00
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+3abf4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060212-33914-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 276,048
==================================================

==================================================
Dump File : 060112-31777-01.dmp
Crash Time : 6/1/2012 3:37:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000100`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a9cc92
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060112-31777-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 276,048
==================================================

==================================================
Dump File : 052912-57829-01.dmp
Crash Time : 5/29/2012 2:28:29 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`02adf805
Parameter 3 : 00000000`0000000d
Parameter 4 : fffffa80`06d65300
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+3abf4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052912-57829-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 276,048
==================================================

Edited by Tarlin, 05 June 2012 - 02:01 AM.


#3 Tarlin

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Posted 05 June 2012 - 08:42 PM

Bump, anyone? Please I feel really paranoid even running a video on my computer, I need some help.

#4 hamluis

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Posted 06 June 2012 - 10:48 AM

FWIW: http://www.sevenforums.com/crashes-debugging/210327-dxgmms1-sys-error-randomly-appears-only-when-kaspersky-installed.html

<<...recurring restarts, sometimes accompanied by a BSOD...the screen will freeze with a tearing audio noise that is consistent until restart... This began after replacing my RAM with newer sticks,>>

The symptoms that you describe...fit into no pattern that I know of.

Are you overclocking?

Louis

#5 Allan

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Posted 06 June 2012 - 11:11 AM

As I believe you know, the bsod's reference video issues. You should make sure you have the latest version of Direct-X installed and then go to the website of your video card provider and download and install the latest driver (your post says you reinstalled the video driver, but does not make it clear if it is the newest version).

Also, do you know what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? And please look in Device Manager for any yellow or red symbols.

Edited by Allan, 06 June 2012 - 11:13 AM.


#6 Tarlin

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Posted 06 June 2012 - 12:17 PM

I am not overclocking anything, as of the speccy I had all settings at default, though I just changed the NB and HT frequencies to 2400 from 2000 to better match the RAM speed and changed the motherboard's default RAM timing from 11-11-11-28 to the RAM manufacturer's 9-9-9-24.

The video drivers installed were directly from the AMD website and as of posting this, reinstalled from there again just to make sure, I have not tested since.

Checking Device Manager there are no yellow or red icons anywhere.

The first BSOD was when I changed to new RAM, however the computer has always experienced soft freezes where the programs halt progress, all usually stating they're not responding, and I can usually minimize everything and still use the mouse, but that's it until everything begins running normally again. This can last for as short a time as a minute to upwards of six.

#7 Allan

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Posted 06 June 2012 - 12:18 PM

The first BSOD was when I changed to new RAM,

You should have mentioned that right off. If that's when it started, that's almost certainly the cause.

#8 Tarlin

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Posted 06 June 2012 - 12:27 PM

This began after replacing my RAM with newer sticks, however I have determined that the RAM is good and so are both of my HDDs


I did, however I've already run memtest on the sticks for multiple passes and they come out clean.

Edit:

I also recall that, before I reinstalled windows there was one BSOD that named atikmdag.sys as the error, another video driver

Edited by Tarlin, 06 June 2012 - 12:45 PM.


#9 Allan

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Posted 06 June 2012 - 12:54 PM

Again, if these bsod's began right after you installed the new ram there is clearly a correlation. It should be easy enough to check by removing the new ram.

Also, did you check to make sure you have the latest direct-x?

Edited by Allan, 06 June 2012 - 12:56 PM.


#10 Tarlin

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Posted 06 June 2012 - 03:30 PM

All right reinstalled everything to the newest driver and, while installing Star Wars The Old Republic, I received a BSOD that identifies ntoskrnl.exe and tcpip.sys. Looking at each BSOD, ntoskrnl.exe is identified in each one.


==================================================
Dump File : 060612-32651-01.dmp
Crash Time : 6/6/2012 1:03:18 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+493bf
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f190
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060612-32651-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 276,104
==================================================

#11 Tarlin

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Posted 06 June 2012 - 09:11 PM

Could the motherboard or CPU's memory controller have something to do with this error? I've had a soft freeze issue ever since I built it and was wondering if it could be linked.

#12 Tarlin

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Posted 07 June 2012 - 02:56 AM

Oh wow, a friend of mine recommended prime95 to test my CPU and not a minute in two of the workers on it stop the test and read Fatal Error: Rounding was 0.5, expected less than 0.4. And then ten minutes later the computer froze. I think I need a new CPU.

And after another attempt, making sure the settings for my RAM were right on BIOS, I got a BSOD on it after four passes on two cores, the other two again receiving the rounding error after a minute

Edited by Tarlin, 07 June 2012 - 03:16 AM.


#13 Tarlin

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Posted 07 June 2012 - 03:45 PM

Any other tests I should run to confirm that my CPU is the source of the problem?

#14 Tarlin

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Posted 10 June 2012 - 09:58 PM

Well, I've ordered a new motherboard and CPU, switching to an Intel, we'll see how that changes things when it arrives




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